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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Reception hall
3 outdoor pools
Poolside bar
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪7 min walk‬
  • Place, Splash Water Park
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

8.2 out of 10
Very good
(322 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, U)

8.6 out of 10
Excellent
(135 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (U)

8.8 out of 10
Excellent
(5 reviews)
  • 68 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (L)

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (E)

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds
  • Free Wi-Fi

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior with Sea View

  • Sea view
  • 35 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite

Living area | Flat-screen TV

Suite

  • 67 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout curtains

Room Superior

  • 35 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Riu Palace Punta Cana - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Punta Cana - All Inclusive offers 676 accommodations with minibars and a safe. Rooms open to patios. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of Hotel Riu Palace Punta Cana - All Inclusive's great beach location. During your stay, you're just a quick walk from Arena Gorda Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to facials, hydrotherapy or body scrubs at Renova Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes 4 indoor tennis courts, a gym and a steam room
  • Guests have great things to say about the location and the beach
  • Just a 1-minute drive from Arena Gorda Beach and 6 minutes from Iberostar Golf Course
Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Hotel Riu Palace Punta Cana - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1248 out of 2321 reviews
Rating 8 - Good. 510 out of 2321 reviews
Rating 6 - Okay. 307 out of 2321 reviews
Rating 4 - Poor. 115 out of 2321 reviews
Rating 2 - Terrible. 141 out of 2321 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert J

Stayed 7 nights in Feb 2026

10/10 Excellent

Michael Anthony

Stayed 3 nights in Feb 2026

10/10 Excellent

Constantin, Bothell

All
Stayed 7 nights in Feb 2026

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort in general was great, with excellent customer service.
Stayed 3 nights in Feb 2026

8/10 Good

Jill

Stayed 7 nights in Feb 2026

8/10 Good

Felicia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly Buffet could have been better and we had such a time trying to eat at the Steakhouse first they say put name or rm number on list we get there we're told there's no list or no need to register finally after speaking with manager we were given a time to Dine.. All Inclusive ? Overall Very Beautiful Clean and we did Enjoy ourselves
Stayed 4 nights in Feb 2026

8/10 Good

Theresa K

Stayed 7 nights in Feb 2026

4/10 Poor

Kwai Lam Jessica

Disliked: Amenities, property conditions & facilities
Staff are friendly and nice, food are ok as well. But the hotel overall is very old, they don’t have a proper blanket, just two layers of bed sheet as the blanket which I feel so cold at night.
Stayed 3 nights in Feb 2026

6/10 Okay

Abigail

Liked: Cleanliness, staff & service, amenities
- No proper internet on TV for streaming - WiFi constantly dropped as I moved around the property - Rooms: this was my least favorite part of my experience. Temperature wise it was either extremely cold with AC or a normal temperature with extreme humidity/dampness. Beds were not so comfortable after a couple nights. No real finishes to the rooms, they paint on the fly (I saw a lot of white paint cans while cleaning rounds were happening) which is fine but you can see white paint splatter on a lot of the wood in the room. Rooms are NOT soundproof you can hear everything happening above, and if your room faces inward, I hope you are a night owl - Not enough spots for hotel guests between pool and beach options. Wish there were more sun spot options by the ocean not fully shaded
Stayed 4 nights in Feb 2026

10/10 Excellent

Azamat

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Room was good service was good. Outlets only 1 worked. Wifi was slow
Stayed 6 nights in Feb 2026

10/10 Excellent

Nawaz, Whitby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes room was good
Stayed 5 nights in Feb 2026

10/10 Excellent

Alexander

Stayed 6 nights in Dec 2025

10/10 Excellent

Lyle, HARRISBURG, SD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room. Was well kept and clean. The towels were restocked . The wait staff was willing to do anything to make your stay great.
Stayed 7 nights in Feb 2026

6/10 Okay

Zahra

Travelled with family and small children
Room and staff were good. Our room had a lot of roaches and a few our our families did too. Should consider exterminator.
Stayed 5 nights in Feb 2026

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, amenities
Dirty rooms. Food was bad. Not that many different food options. Would never go back
Stayed 4 nights in Feb 2026

2/10 Terrible

Elliot Young

Do not go here…
Stayed 3 nights in Feb 2026

10/10 Excellent

Elizabeta, Woodland Park

Stayed 7 nights in Jan 2026

4/10 Poor

Kenneth Andrew

Travelled with group
Disliked: Property conditions & facilities
Well, I doubt’s will be read. But I was underwhelmed the property is an older property that needs renovated for sure. The food was average at best. Tried every restaurant the best one was the fusion restaurant that we experienced. The rest were just very average and I say this because I’ve traveled enough to know good food when I have it. The first day we were there our toilet ran the entire day. They sent a person up and didn’t fix the issue. I ended up fixing it myself the second day woke up to no water whatsoever and they said effected the entire resort an didn’t return till just after lunch. The workers were very friendly. The people at front desk didn’t offer to extend a credit do something special like they did for other people. I don’t know why someone did but the guy that showed me what they did for him he stays here fairly often. I guess we’re at the years and they sent him up a large fruit display with a bottle of line cigar.The ocean was beautiful. The place was kept pretty clean for the most part so that was a plus. I have a possible 10 I would give it to a six over 6.5. But I will never go to another Rio property. Nothing was offered as a credit we should receive at least a day if not, two days of credit from our vacation.
Stayed 5 nights in Feb 2026

6/10 Okay

Djordje

Travelled with family
Liked: Cleanliness
The rooms need major upgrades. There’s are old, moldy and bathrooms are in bad condition. Having stairs in the room is bad idea. We have been tripping over them not stop. Housekeeping ladies were wonderful as well as restaurant staff. Beach is great, close and clean. You have ton remove cats from the resort. They are being torched by the guests and their kids all the time.
Stayed 8 nights in Feb 2026

10/10 Excellent

Vasel, Scarsdale

Stayed 6 nights in Feb 2026

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2025

8/10 Good

Lisa

Travelled with partner
Liked: Amenities, property conditions & facilities
This is our second stay at the Hotel Riu Palace Punta Cana. The grounds and staff were wonderful, especially the night bartender at the Daiquiri bar. The food was good, as well, however, we noticed that some of the variety from our last visit was not available. For example, we could not seem to get bagels, cream cheese, capers, or smoked salmon together at the same time. There used to be a lobster option on a Thursday I believe, but that was not available this visit. Also, I believe the rooms are in need of an overhaul. Our bathroom ceiling in the shower was stained, the glass partition had soap stains, and the shower head did not have a consistent water flow. The room just seemed dated and neglected to me. The housekeeping staff was pleasant and accommodating. One stand out was that it was my husband's birthday during our stay and the housekeeping staff decorated our room with very cute balloons. That was a great touch. We do enjoy staying at the Riu and did have an overall good experience.
Stayed 7 nights in Feb 2026

4/10 Poor

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Multiple things were wrong with our room. Many of the outlets in the room did not work, the ceiling fan did not work, toilet wouldn’t flush. We put in work requests which were responded to but didn’t fix any of the problems. Service was also not great other than the waiters at the restaurants and the cleaning staff. Everyone else seemed annoyed if stopped or needed service. Lastly food was not good at all. I don’t have high expectations when it comes to the food at all inclusive but I have to say in the appx 15 all-inclusive resorts I’ve been to this was honestly ranks the lowest quality, taste, and selection of food out of all of them. I hate to leave a bad review but want others to be aware when deciding on a resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic fun place. Great food / place to stay. Mostly with teens / 18 year old. You can enjoy adult life very well, relaxing and fun at the same time.
Stayed 8 nights in Jan 2026

10/10 Excellent

Rafal J

Liked: Cleanliness, property conditions & facilities
So nice workers everybody try to help you
Stayed 4 nights in Feb 2026