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The Mermaid Inn

3.0 star property

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Photo gallery for The Mermaid Inn

Front of property
Breakfast, lunch, dinner served; British cuisine
Interior
Exterior
Family Triple Room | Individually decorated, individually furnished, desk, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
Mermaid Street, Rye, England, TN31 7EY
  • Place, Church of St Mary the Virgin
    ‪2 min walk‬
  • Place, Rye Castle Museum
    ‪4 min walk‬
  • Place, 1066 Country Walk
    ‪6 min walk‬

Room options

View all photos for Double Room

Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Four Poster Bed)

Double Room (Four Poster Bed) | Individually decorated, individually furnished, desk, iron/ironing board

Double Room (Four Poster Bed)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Small)

Individually decorated, individually furnished, desk, iron/ironing board

Double Room (Small)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed

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About this property

The Mermaid Inn

Hotel in Rye with free breakfast and 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and WiFi in public areas. Full breakfast is free. Other amenities include 24-hour room service, dry cleaning and laundry facilities.
The Mermaid Inn offers 31 accommodations with complimentary bottles of water and coffee/tea makers. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) are also available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Mermaid Inn, you're just a quick walk from Lamb House. Enjoy features like free breakfast, plus a restaurant and a bar.
  • Free full breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi in some public areas for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Steps from Lamb House and Church of St Mary the Virgin
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is available in public spaces for a fee.

There are 2 meeting rooms available. A terrace, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly The Mermaid Inn.

Guests are served a free full breakfast daily from 8 AM to 10 AM.
On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Giant’s Fireplace Bar

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Upper floors accessible by stairs only

More

  • Built in 1420

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 5 per pet, per night
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 5 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mermaid Inn Rye
Mermaid Rye
The Mermaid Inn Rye
The Mermaid Inn Hotel
The Mermaid Inn Hotel Rye

Reviews

The Mermaid Inn Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 160 out of 253 reviews
Rating 8 - Good. 66 out of 253 reviews
Rating 6 - Okay. 20 out of 253 reviews
Rating 4 - Poor. 4 out of 253 reviews
Rating 2 - Terrible. 3 out of 253 reviews

Reviews

10/10 Excellent

Clare, Larchmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing historic property.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another lovely stay in this historic hotel. Great service and good food.
View from Room 1
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been to the mermaid a few times , always lovely, staff are always friendly and polite.
Stayed 1 night in Aug 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Phoebe

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mermaid

Fabulous location. Helpful staff. Very historic. Took dog who was allowed in room and terrace only. The lounges were empty and it would have been nice to access those. Breakfast was nice too.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

10/10 Excellent

Mihaela Simona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic Inn in the heart of Rye. Breakfast was top notch and the Inn was splendid. Would stay again. We also enjoyed the bar, the lounges and all the history.
Stayed 1 night in Jul 2025

10/10 Excellent

kimberly

Stayed 1 night in Jul 2025

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities
Lovely old hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel full of character. Amazing staff and wonderful food. Highly recommend for a stay in charming Rye.
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cheapest joint in town, but offering a memorable event with good service and hospitality thrown in for good measure. This and more set in the most quaint of all cobbled streets in a super little Sussex town.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mrs Pamela J

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely love staying here, the staff were great and very helpful. Would have liked a walk in shower but understand that this is not possible due to the age of property.
Stayed 1 night in Jun 2025

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mermaid Inn is a special place. So much history around every corner. It's a really gorgeous setting, with period detail throughout. Staff were friendly and helpful, and rapidly corrected an error made during check-out. Breakfast was delicious and you can tell they use high quality ingredients in everything. I was slightly disappointed in the room: it was pretty stifling despite the weather being merely warm; the four poster bed was much smaller than a modern double and had a cobweb hanging from one corner; and the weird red polyester throws/curtains and cushions with plastic crystals jarred with the intricate carvings and beans around us. But all in all a good experience and we enjoyed our stay.
Stayed 1 night in May 2025

8/10 Good

Jane

Stayed 1 night in May 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in this unique place. The staff was warm and welcoming and very accommodating and the surrounding area was gorgeous to wander. Given the age of the Inn, the facilities are excellent, although an upgrade in the bathroom, especially the shower, would be nice. Overall though, I highly recommend this wonderful, historic, and charming place!
Stayed 3 nights in Aug 2022

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022

6/10 Okay

Jon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Sarah

Stayed 1 night in May 2022

8/10 Good

Anthony

Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing and overpriced.

Check in was chaos with our room not ready and different excuses being made. You will be allocated an inferior room with fake beams and tatty modern furniture in an annexe if you don’t specify the exact room you want ( but be charged the same price ) Parking is very tight , we were glad we took our older car. Our bathroom was little more than a broom cupboard with a pokey cubicle and no water pressure. Any ghostly activities are more likely to be other people snoring , plumbing issues or the battery dying in your smoke detector. Food here is pretty awful , very limited choice for breakfast . Bar meals only in the evening due to lack of staff. No nice finishing touches or attention to detail we get in similar priced hotels elsewhere. It’s a beautiful old hotel let down by poor management relying on the character of the place to fill it .
Stayed 1 night in Apr 2022

10/10 Excellent

Mrs Jennifer S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Lady julie

Stayed 1 night in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022