4/10 Poor
Shantrice
Travelled with family
1 Sept 2025
The staff were very nice and the location is great. The property is okay but the room was very dirty. The cleaning staff gave me a dirty towel as a clean one. Once I told the cleaner she point to the corner of the room that had a stain on the floor. I said was this used to clean the floor and she just smiled. I requested a new towel which I did receive sad this was fine. I watched the cleaner on 2 occasions come in to clear the room with no cleaning supplies except a broom. I watched her use the dirty towels that we used and put on the floor one corner. To let the cleaner know it was dirty. I see her use those towels to wipe off the sink and toilet cover. This is what they called cleaning. At no point for the 5 nights we were there did they clean the shower. The bed was also extremely soft and uncomfortable. We requested to beds which the second bed was extremely small and uncomfortable. There were stains on the shower glass. That looked like moulding and stains on the floor. Which they used a garbage can to cover up. We requested another room which we were told the property was full. I’m not sure if that was true or not so I can’t comment on this particularly. We were also told we needed water to drink and brush our teeth. The attendant then said that this would be provided. Which when we followed up on this. We were told this wasn’t told to us. Again the staff were nice and friendly and helpful but the cleanliness was horrible. The location is also convenient to get around.
Shantrice
Stayed 5 nights in Aug 2025























