Had a wonderful stay up until 9:30 Saturday evening, then it went south like a rock!
The power went out in all the rooms. Emergency backup lit up the corridors and common areas. Decided to wait in our rooms as this was our last night and weather was threatening to get worse. No courtesy phone call explaining situation or offering advice. Finally decided to call front desk as temperature in room kept falling. Front desk offered little to no explanation other than “It’s a problem with the electric company, they’re working on it. Really all I can tell you.” I asked if the elevators were available and was told, “No, do NOT use the elevators”.
Used the one extra blanket in the closet and tried to sleep unsuccessfully. Finally at 7AM got packed up to leave. Struggled with 2 heavy pieces of luggage down 13 floors to parking garage. Noticed several guests using elevator in parking garage. Returned to lobby and was greeted by guest services gentleman asking if he could assist. Explained my situation, age, wife needing mobility assistance, heavy luggage still in room, no elevator available, etc. Was informed elevator had been available all night. He assisted us to our room with a cart and delivered us to front door promptly. When I inquired at front desk about misinformation, was told sorry that’s on the night audit. Was told they could offer us a refund of one days parking charge($40). When I protested, was told you will have to contact Expedia.