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Hotel New Otani Tokyo The Main

4.5 star property

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Exterior
Dining
Restaurant
The Main Deluxe Twin Room, Smoking | 1 bedroom, down duvets, in-room safe, individually furnished
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Tokyo Midtown
    ‪2 min drive‬
  • Place, Tokyo Imperial Palace
    ‪3 min drive‬
  • Place, Tokyo Tower
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for The Main Deluxe King, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe King, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard King, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Quality Double Non-smoking

8.2 out of 10
Very good
(18 reviews)
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down duvets, in-room safe, individually furnished

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Triple Room, Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(10 reviews)
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(15 reviews)
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Twin, Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin, Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin Room, Smoking

  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | 1 bedroom, down duvets, in-room safe, individually furnished

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 71 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down duvets, in-room safe, individually furnished

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down duvets, in-room safe, individually furnished

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 2 Single Beds

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About this property

Hotel New Otani Tokyo The Main

Luxury hotel with 20 restaurants and bars/lounges
This hotel features 20 restaurants, 4 bars/lounges and 3 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool and a business centre are on-site.
Hotel New Otani Tokyo The Main offers 554 accommodations with a safe and free newspapers. Each accommodation is individually furnished. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
Hotel New Otani Tokyo The Main's great location gets high marks from our customers. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self-parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Drinking and dining options include 20 restaurants, 3 coffee shops/cafes and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with facials or body treatments at THE GOLDEN SPA NEW OTANI
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Just a 1-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Tower
  • Airport shuttle service available for a fee
There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. A seasonal outdoor pool, spa services, and multilingual staff are also featured at the luxury Hotel New Otani Tokyo The Main. An airport shuttle during limited hours is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo The Main has 20 restaurants on site.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to January 13 2026 (dates subject to change):
  • Breakfast
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

  • The seasonal pool will open on 11 July and close on 07 September.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 821 out of 1091 reviews
Rating 8 - Good. 168 out of 1091 reviews
Rating 6 - Okay. 50 out of 1091 reviews
Rating 4 - Poor. 27 out of 1091 reviews
Rating 2 - Terrible. 25 out of 1091 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was first class. From room to food to service. Would definitely stay again in the future.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel. Excellent location, wonderful service, and a good value price. Recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel stay - room not quite as spacious as shown in photo but OK for two.
Stayed 4 nights in Jun 2025

10/10 Excellent

DEYU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden was great and picturesque even in the light rain. We love the buffets at different restaurants. It's location is also not too far from the subway stops.
Stayed 4 nights in Mar 2025

6/10 Okay

Leeanna

Stayed 6 nights in Jun 2025

10/10 Excellent

Man

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Does not feel aged. Plenty on property for convenience such as a coffee shop, convenience store and a pseudo grocery place. Close proximity to Subway lines but don’t trust google maps. Almost always chose the location as Akasaka-Mitsuke station rather than the hotel or else you’ll be hiking quite a bit to and from the hotel.
Stayed 7 nights in Jun 2025

10/10 Excellent

REINALDO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Exelente hospedaje
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Jun 2025

10/10 Excellent

Gordon

Liked: Cleanliness, property conditions & facilities
Great hotel. Excellent service and location. Recommended.
Stayed 4 nights in Jun 2025

8/10 Good

Shahrokh, SEATTLE

Stayed 5 nights in Jun 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge hotel. Very well maintained. Great location. Clean. Friendly staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and location

I was a fantastic stay. The service was impeccable. I have to say our initial stay in the Garden Tower was better than the Main side which was a bit surprising. We definitely would recommend the New Otani.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Jun 2025

8/10 Good

Mark

Overall very good experience and staff always polite and helpful. The drawback is the lack of outdoor spaces useable in Summer. Even the swimming pool is only open for 3.5 hours. Spending the entire day inside is unpleasant every day and greater use of the pool area is really essential
Stayed 5 nights in Jun 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness
Everything was incredible
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and friendly. Great for USA travelers.
Stayed 5 nights in May 2025

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is great. It definitely exceeded our expectations. Our room was spacious, comfortable and very clean. The amenities were in full compliments, and we were both given clean beautiful kimonos and pijamas to wear every night. The view from our 13th floor room was beautiful. We dined at the bar on the lobby floor one night and it was fantastic. We also dined at the sky lounge with a very complete buffet style meals and spectacular views of the city from this 17th floor restaurant. The location was also a plus and very central with a 10 minute walk to the subway or uber or taxi to anywhere in the city. This was definitely a great buy for the money.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brisia

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic, the staff were friendly and helpfull.
Stayed 6 nights in May 2025

10/10 Excellent

Nathaniel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience.
Stayed 1 night in Jun 2025

10/10 Excellent

louise

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, but didn't like the location so much
Stayed 2 nights in Jun 2025

4/10 Poor

Daniella

Travelled with family
Liked: Amenities
Disliked: Staff & service
One of the worst customer service experiences I’ve had at a supposedly “luxury” hotel. We stayed here for over $600 a night and were shocked by the treatment we received after checkout. Our flight wasn’t until 6 PM, so we planned to spend a couple hours working quietly in one of the hotel’s many public lounges — something you’d expect to be acceptable at a hotel of this size and price point. After sitting in an entirely empty lounge for about 20 minutes, working on my laptop (plugged into an outlet), a hotel staff member approached me and, without a word, gestured “no” at the outlet. I was confused, especially since the nearby concierge lounge was full of guests doing the exact same thing. When I asked what the issue was, he pretended not to understand English and started speaking to me in Japanese. After several tries to get a clear answer, he finally said — in perfect English — that I could only use outlets in my room, implying I was loitering. This was incredibly insulting, considering we had just checked out and spent hundreds more at the hotel’s restaurants. He refused to explain further and ignored the fact that other guests were clearly allowed to do the same thing. It was bizarre, passive-aggressive, and left an extremely sour taste in our mouths. If you charge luxury rates, you need to offer luxury service — not make guests feel like they’re being kicked out the door. We won’t be returning.
Stayed 1 night in Jun 2025