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Hotel New Otani Tokyo The Main

4.5 star property

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Restaurant
Dining
The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down duvets, in-room safe, individually furnished, desk
Daily buffet breakfast for a fee
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪16 min walk‬
  • Place, Tokyo Midtown
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for The Main Deluxe King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(18 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking | Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

8.6 out of 10
Excellent
(23 reviews)
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Triple Room, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(16 reviews)
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Twin, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room, Smoking

  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 71 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down duvets, in-room safe, individually furnished, desk

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down duvets, in-room safe, individually furnished, desk

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Triple, Non Smoking

The Main Standard Triple, Non Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Standard Triple, Non Smoking

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

Hotel New Otani Tokyo The Main

Luxury hotel with 20 restaurants and bars/lounges
Along with 20 restaurants, this hotel has 4 bars/lounges and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 coffee shops/cafes, spa services and a seasonal outdoor pool.
Hotel New Otani Tokyo The Main offers 554 accommodations with a safe and free newspapers. Each accommodation is individually furnished. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
Hotel New Otani Tokyo The Main's great location gets high marks from our customers. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self-parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Drinking and dining options include 20 restaurants, 3 coffee shops/cafes and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Tokyo Tower
  • Airport shuttle service available for a fee
Hotel New Otani Tokyo The Main offers its guests a health club and a seasonal outdoor pool. There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo The Main. An airport shuttle during limited hours is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo The Main has 20 restaurants on site.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's health club and spa will be closed from February 1-3, 2026.
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 February to 3 February:
  • One of the dining venues
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)
  • Facilities fee: JPY 7000 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests have access to the on-site health club (The Golden Spa New Otani) for the listed facilities fee. The health club offers a gym, indoor pool, and sauna. Guests must be 18 years old to access this facility.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

  • The seasonal pool will open on 11 July and close on 07 September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 893 out of 1182 reviews
Rating 8 - Good. 181 out of 1182 reviews
Rating 6 - Okay. 55 out of 1182 reviews
Rating 4 - Poor. 26 out of 1182 reviews
Rating 2 - Terrible. 27 out of 1182 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marija

Stayed 4 nights in Oct 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff with great courteous attitude. Love my room upgrade. Thank you so much.
Stayed 4 nights in Oct 2025

10/10 Excellent

Andrea Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! Such beautiful gardens to walk through, lots of shopping, and food options. Rooms were very nice, the only down fall was how uncomfortable the bed was
Stayed 4 nights in Oct 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband had the domestic beer, Kirin and Asahi. I had red wine. We’re satisfied
Stayed 6 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the Hotel is very nice with plenty of local options for dining and extremely convenient to get around Tokyo.
Stayed 5 nights in Oct 2025

10/10 Excellent

Leaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Gael Alberto

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property was an outstanding 400 year old garden. A lovely oasis in a vibrant, bustling city. The staff were so friendly and accommodating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kiyoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at The Hotel New Otani - The Main in Tokyo. It's a beautiful, sprawling property. The garden is lovely to stroll through. The rooms are spacious, modern, and clean. We requested a baby cot and it was in good shape. I got a massage at the spa and it was excellent. The breakfast options were all wonderful, and the view from the 40th floor dining area was great. The bell desk helped us with luggage forwarding service. Every employee we interacted with spoke great English and was very helpful. The Akasaka area was well connected and quiet. Would definitely stay again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and experience!
Stayed 8 nights in Oct 2025

10/10 Excellent

Ralph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gardens ans shopping as well as food options wonderful
Stayed 4 nights in Oct 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The New Otani Hotel was probably the best hotel we stayed at so far! The attention to detail and courteous service was unmatched around the world.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tyrrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fantastic service by conscientious people. Our room was excellent, with only the carpet in need of attention.
Stayed 3 nights in Oct 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way. The garden was beautiful to walk through in the morning.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellwnt hotel and easy to access subway close by.
Stayed 6 nights in Sep 2025

10/10 Excellent

Paul

Stayed 5 nights in Sep 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large hotel, there was plenty of food and shopping options inside the building. Staff was super helpful, made checkin/checkout quick, were very professional, and helped us with our bags. The room itself was pretty good. Pretty spacious with a nice tv and good sized bathroom, and they left complimentary candies with a welcome note which was a nice touch. There's a small convenience store and coffee shop in the building as well which is helpful. Definitely a hotel on the fancier side if that's what you're looking for, but wasn't over the top
Stayed 2 nights in Sep 2025

10/10 Excellent

Arman

Stayed 6 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This photo is perfect for finding a peaceful oasis in a busy city! Walkable location, stunning garden and tons of food.
Stayed 7 nights in Sep 2025

10/10 Excellent

Yuriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent My home away from home
Stayed 1 night in Sep 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Amenities
Brilliant hotel wonderful staff great food perfect views.
Stayed 1 night in Sep 2025

10/10 Excellent

Victoria, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, choicest restaurants, convenience store and shopping. Amazing gardens.
Stayed 5 nights in Sep 2025

8/10 Good

Clay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great except for comp breakfast buffets.

Great rooms and full service. Excellent staff. The Capri lounge is excellent as is the sky restaurant at top. What’s bad is the breakfast buffet. It’s tasteless and minimal. I tried twice and even went to the garden tower to try theirs. I ended up paying more and doing the restaurant buffet which was much better.
Stayed 7 nights in Sep 2025