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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Lobby lounge
Reception
Deluxe Twin for 5 people - Non - Smoking / Residential style | 1 bedroom, desk, blackout curtains, iron/ironing board
Staircase

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Shibuya Crossing
    ‪6 min walk‬
  • Roppongi Hills
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Single for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | 1 bedroom, desk, blackout curtains, iron/ironing board

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | 1 bedroom, desk, blackout curtains, iron/ironing board

Deluxe Twin - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(17 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Single Beds

View all photos for Single for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Deluxe Twin - Non Smoking / Residential Style

1 bedroom, desk, blackout curtains, iron/ironing board

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room Non smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Single Room Non Smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin - Non Smoking / Residential Style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin - Non Smoking / Residential Style

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room Non smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

1 bedroom, desk, blackout curtains, iron/ironing board

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5
  • 2 Double Beds

View all photos for Single - Non Smoking / Residential Style

1 bedroom, desk, blackout curtains, iron/ironing board

Single - Non Smoking / Residential Style

  • Sleeps 2
  • 1 Double Bed

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About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, a short walk to Shibuya Crossing
Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front desk safe and multilingual staff assistance are on-site. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they enjoy the overall property condition at JR-East Hotel Mets Shibuya. During your stay, you're just a quick walk from Shibuya Crossing. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Guests speak favourably about the proximity to public transport and the overall condition of the property
  • 9 minutes by foot from Shibuya Crossing and a 5-minute drive from Tokyo Tower
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 1001 reviews
Rating 8 - Good. 324 out of 1001 reviews
Rating 6 - Okay. 54 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
Little noisy doors slamming very busy
Stayed 3 nights in Apr 2025

10/10 Excellent

Jonathan, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding services! Highly recommended hotel for near shibuya crossing.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff. Located in a more quiet area of Shibuya which I liked. Lobby is located on the 4th floor. The one not great issue was cleanliness of the bathroom- sink had some of last occupant’s remnants still there and shower had last occupant’s single hair on the shower wall. But since everything else was great, I would still consider staying here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Toula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice with very helpful staff. The amenities bar was extremely generous and much appreciated. The location was ideal in the heart of Tokyo. We were able to walk to restaurants, shopping, and transportation with ease.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing workers, everyone was super nice. W
Stayed 7 nights in Apr 2025

10/10 Excellent

Kristopher

Location was great. Only five minute walk from Shibuya Station
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen, Forest Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Min Yen Veronica

Travelled with family
Liked: Cleanliness, amenities
Location, location and location. Whilst being aware rooms in Tokyo tend to be small, it was still smaller than expected. Breakfast selection was limited. Location is excellent though, sheltered walkways through mall to Shibuya train station. The closest exit was the new south exit which is directly above the AirPort Express platform. 5 minutes walk to Shibuya Scramble so everything is super accessible. Probably won’t stay again but highly recommend for people who is just looking for a convenient place to sleep, venture out most of day and night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vivek

Stayed 4 nights in Apr 2025

10/10 Excellent

Yennhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are small but so has everything that’ll need. If i come back to Japan, I would definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Esteban

Stayed 4 nights in Apr 2025

10/10 Excellent

Sylvain

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great room, nice bed but a little hard, staff is really attentive but limited english, rooms are guiet with no noise from outside. A/C is excellent. Room has a bath and loads of different bath salts. We used the washer/dryer with great results plus the door can be locked by a PIN. Very good breakfast at a competitive price. Highly recommend. 9/10.
Stayed 5 nights in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really fantastic hotel in short walking distance to everything. Shibuya is right up the road (but far enough away you don’t have to hear it at night) hundreds of food spots and close to super markets and metros / trains. Would definitely stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2025

8/10 Good

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Maylin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love our stay, breakfast buffet needs variety

The room was smaller than expected but have the essentials that we need. Room was clean and the bed was comfortable. The hotel has a mandatory room cleaning policy on the 4th night to make sure the rooms are sanitary, which we love. We love a clean room! We love the breakfast buffet but we wish there is more variety in the menu. We stayed for 5 nights but we got tired of the same breakfast menu on the 3rd day. The hotel is conveniently located. It is just right the JR station and just minutes walk to Shibuya Scramble.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mary Roselie Pancho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 3 nights in Mar 2025

10/10 Excellent

Pablo

Stayed 4 nights in Apr 2025

10/10 Excellent

Tae

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very convenient location. Easy access to shopping and transport. The facility was very neat and clean. We appreciated the luggage storage service after checkout.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful in assisting us with the questions we had. They even called vendors to inquire availability of items we were looking for. Room was small so better suited for those with carryon luggage.
Stayed 5 nights in Apr 2025