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Hotel Schwarzsee

3.0 star property

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Photo gallery for Hotel Schwarzsee

Terrace/patio
Free daily buffet breakfast
Individually furnished, free WiFi, bed sheets
Shower, free toiletries, towels
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Housekeeping

Explore the area

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Schwarzsee, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Furi - Riffelberg
    ‪1 min walk‬
  • Place, Furi Ski Area
    ‪1 min walk‬

Room options

View all photos for Room, 1 Double Bed, Private Bathroom

Individually furnished, free WiFi, bed sheets

Room, 1 Double Bed, Private Bathroom

7.0 out of 10
Good
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room (Triple Shared Bathroom)

Individually furnished, free WiFi, bed sheets

Room (Triple Shared Bathroom)

  • 15 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Room (Quadruple Shared Bathroom)

Shower, free toiletries, towels

Room (Quadruple Shared Bathroom)

  • 15 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 Double Bed (Double Shared bathroom)

Individually furnished, free WiFi, bed sheets

Room, 1 Double Bed (Double Shared bathroom)

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Shared Dormitory, Shared Bathroom

Individually furnished, free WiFi, bed sheets

Shared Dormitory, Shared Bathroom

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Schwarzsee

With direct access to the slopes, Hotel Schwarzsee makes guests feel at home with amenities such as a restaurant, ski storage and complimentary wireless Internet access.
Hotel Schwarzsee offers 16 accommodations with free toiletries. This individually furnished accommodation has separate dining areas. Smart televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Schwarzsee, you're just a quick walk from Schwarzsee Lake. Features include free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Services include luggage storage
  • On-site recreation includes ski-in/ski-out access and snowshoeing
  • Steps from Zermatt-Matterhorn Ski Paradise and Furi Ski Area
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. WiFi is free in public spaces. Ski-in/ski-out access, a terrace, and ski storage are also featured at Hotel Schwarzsee.

This 3-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
Hotel Schwarzsee has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Ski storage
  • Ski-in/ski-out access
  • Snowshoeing

Family friendly

  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Separate dining area

More

  • Heating
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Hotel Schwarzsee is in a car-free zone and can be reached only by cable car or foot.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Schwarzsee Zermatt
Schwarzsee Zermatt
Hotel Schwarzsee Hotel
Hotel Schwarzsee Zermatt
Hotel Schwarzsee Hotel Zermatt

Hotel Schwarzsee Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 12 out of 48 reviews
Rating 6 - Okay. 4 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 4 out of 48 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and the hotel staff were very helpful and attentive; I received excellent treatment from them.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Staff was great, food was delicious, ski gear room could use a few upgrades to help dry boots & clothes
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Hudson

Liked: Cleanliness, amenities, property conditions & facilities
The facility was great, staff was friendly, food was good, location couldn’t be better. The only thing that wasn’t great was the pillows, which were pretty small
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

HARDIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff went an extra mile to accommodate our special dietary requirement during dinner service :)
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Lori

Disliked: Amenities
As you are totally captive after 5pm every night an area to hang out with games, tv, music. Room was never cleaned in 3 nights. Food included but cheap.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sitting right under the Matterhorn, best location on Zermatt. Good food, relatively affordable. Highly recommend for the view.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best view of the Matterhorn. The hotel is basic but clean.
Verified

2/10 Terrible

Kyle

Disliked: Amenities, property conditions & facilities
They had zero backup plan for poor weather, and literally cancelled one of our booked days without any plan to compensate. We had to find our own accommodations for that night. Upon arriving the next day, the staff were clearly overworked and never had any idea what was going on. This hotel added unnecessary stress to our trip due to incompetence and poor planning
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

shinichi

Liked: Amenities
Disliked: Property conditions & facilities
Need more comfort and better foods
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Hyunmi

Liked: Staff & service, amenities, property conditions & facilities
affable. pleasure staying. staffs were friendly and care for you while you are staying. met a lots of good friends.
Stayed 6 nights in Mar 2023
Verified

4/10 Poor

Betsy

Disliked: Cleanliness, amenities
The location is breathtaking, but the hotel should be clear that the final gondola up is around 4p up front in their marketing material. The staff was not communicative via email once the issue was identified 7 and 2 days prior to arrival. The accommodations are spartan but for the most part, comfortable. That said, there are no cards or board games to occupy the time in the evenings. Would not recommend staying for more than a night based on the location.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ambiance of high mountains

Amazing mountain ambiance - that was my second time staying in this hotel. Matterhorn view from my balcony, good breakfast and excellent dinner, friendly and helpful staff. Unfortunately it gets booked up very quickly during the summer so it’s really hard to get.
Matterhorn in the evening. View from the balcony.
Matterhorn at sunrise. View from the balcony.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Hannah

Liked: Cleanliness

Basic place but great views and ski in ski out

We stayed for four days, which was a bit long. The views are spectacular but the place is pretty basic so we got tired after a while (no access to the village after 16). Food was quite bad (breakfast was basic but ok, dinners were low quality). Would recommend for a few days if you are looking for a basic stay with ski in ski out!
Stayed 5 nights in Dec 2024
Verified

2/10 Terrible

Joe

No transportation up to hotel. Was told no one allowed to go to this hotel. I canceled.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

convenient for photography and clean room

the room with private bathroom is small, basic simple but very clean and warm. from the balcony you face Matterhorn and very convenient for photography. and this is the reason i booked. just want everyone know that there is no water kettle in the room, only one power socket on the wall which is next to the door, and one in the bathroom.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Yovana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin!? Schwarzsee Hotel is amazing for skiers who travel across the continents with the mentality to enjoy the outdoors. This hotel is very convenient as it is a ski-in-and-out hotel. With the most amazing views of the Matterhorn and part of the Swiss Alps just out your window. The gondola is one minute walk and to embark further up in the mountains and all the way to Cervinia ski resort which lands in Italy!! The staff at the hotel are polite and helpful, the food is beyond delicious. Enjoyed every meal for 4 consecutive days. Your stay includes breakfast and dinner. The dormitories are a bit stretchy and the mattresses hard spring coils. But if you are here to ski the alps, this is just a minor thing that you can overlook. I would definitely comeback!!
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel partly up the mountain accessible only by cable car. They should warn people strongly no service up after 4 PM. But the stay was exceptional. Immediate access to trails. Incredible views of Matterhorn and immediate access to hiking trails and cable service a lot higher. Good meals, dinner and breakfasts. Dinner is included in stay, but waiters should warn that beverages are separate and charged for, even five euros for a cheap little teabag. Everything is included at breakfast, which are good. My room window looked out on the Matterhorn, and watching it in starlight and at dawn was incredible. I did not realize where this hotel was when I booked it, and got so much more than I expected. Kind and helpful staff. Strongly recommend this place. (Not every room has a Matterhorn view like mine did, not is the weather as good as it was on my stay. Cloudy or bad weather obvious affects views and activities, and hotel has no control over this.)
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unsere Erfahrung mit dem Hotel Schwarzsee war durchwachsen. Positiv hervorzuheben ist die exponierte Lage, gute Aussicht aus den Zweibettzimmern und das freundliche Personal, insb. im Restaurant, sehr sympathisch und zuvorkommend. Negativ war unser Zimmer, in welchem Teile des Fussbodens und Mobiliar defekt waren. Gestört hat uns vor allem die Dusche: im Stehen Duschen war nicht möglich, da der Schlauch dafür zu kurz war, dazu Schimmel in den Fugen. Vor Ort angesprochen versprach die Rezeption zu schauen was sich tun ließe, passiert ist jedoch nichts. Solche Mängel dürfen auch bei einem für Zermatt ordentlichen Preis für die exponierte Lage einfach nicht entstehen. Einfacher Standard ok, aber doch bitte nicht in diesem renovierungsbedürftigen Ausmass!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Norie

Liked: Cleanliness, amenities, property conditions & facilities
部屋からマッターホルンが見えて景色が本当に良かったです。
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

さん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高です。 スイスに来る時はまた必ず泊まりに来ます。
Stayed 1 night in Aug 2025
Verified

8/10 Good

ORIHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
二泊する予定が飛行機に遅れ一泊のみとなってしまいました。 しかし、トレッキングや景色や料理など存分に楽しめました。 白夜でしたので夜中に起きてマッターホルンを登る光の列を見たときや明け方の真っ赤なマッターホルンは感動しました。 お部屋はお湯も出てトイレも水洗。洗面にコンセントもあり、山の上とは思えないしっかりしたホテルでした。
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastiska dagar

Otroligt härliga dagar. Perfekt boende uppe i backen med pister runt om. Bra middag och lugnt och skönt för att orka morgondagen. Bra sängar, bra frukost och trevlig personal
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Euang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
วิวดีมากๆ บริการดี ถ้ามีโอกาสจะกลับไปอีกค่ะ
Stayed 1 night in Apr 2024