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Tradition Julen Hotel

4.5 star property

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Photo gallery for Tradition Julen Hotel

Exterior
Sports facility
Matterhorn Suite | Mountain view
Garden
Matterhorn Double Room | 1 bedroom, premium bedding, free minibar, in-room safe

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

Map
Riedstrasse 2, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪10 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Family Suite

Family Suite | Interior

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

View all photos for Double Room Chalet Style

Double Room Chalet Style | 1 bedroom, premium bedding, free minibar, in-room safe

Double Room Chalet Style

9.8 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Panoramic Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Single Room Chalet Style

Single Room Chalet Style | 1 bedroom, premium bedding, free minibar, in-room safe

Single Room Chalet Style

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Comfort Room

Superior Comfort Room | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Comfort Room

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Matterhorn Double Room

Matterhorn Double Room | 1 bedroom, premium bedding, free minibar, in-room safe

Matterhorn Double Room

9.8 out of 10
Exceptional
(10 reviews)
  • 26 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Matterhorn Suite

Matterhorn Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Matterhorn Suite

  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Tradition Julen Hotel

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Tradition Julen Hotel offers 32 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Tradition Julen Hotel. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and free train pick-up service are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool
  • Treat yourself to aromatherapy, massages or thalassotherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Tradition Julen Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness centre, a terrace, and multilingual staff are also featured at the luxury Tradition Julen Hotel.

This 4.5-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurant Julen – This restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available.
Schaeferstube – This restaurant only serves dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Restaurant Julen
  • Schaeferstube

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1937
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property will be renovating from 28 April 2025 to 1 October 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Julen
Hotel Romantik
Julen
Romantik Hotel Julen
Romantik Hotel Julen Zermatt
Romantik Julen
Romantik Julen Zermatt
Romantik Hotel Zermatt
Romantik Hotel Julen
Tradition Julen Hotel Hotel
Tradition Julen Hotel Zermatt
Tradition Julen Hotel Hotel Zermatt

Tradition Julen Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 174 out of 189 reviews
Rating 8 - Good. 14 out of 189 reviews
Rating 6 - Okay. 0 out of 189 reviews
Rating 4 - Poor. 0 out of 189 reviews
Rating 2 - Terrible. 1 out of 189 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Collene

Stayed 4 nights in Feb 2025

10/10 Excellent

Thomas, Windermere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one night stay in Zermatt after train ride on Glacier Express but nice view of Matterhorn from room, good restaurant downstairs, efficient staff, complementary transportation to and from train station, great area to walk around.
Stayed 1 night in Jan 2025

10/10 Excellent

Gregg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and charming hotel in the perfect Zermatt location. Nice view of the Matterhorn from our balcony. Everything in town was walkable (though they sent a free shuttle to pick us up from the train station when we first arrived). We loved the pool and spa and they even made our dog feel at home. Very highly recommended.
Stayed 3 nights in Jan 2025

10/10 Excellent

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel

The Hotel was to say the least exceptional. It was approximately 15 minutes from the train and an breath taking walk for views as they were phenomenal. It was later in the day on arrival. We had some clothes to be cleaned. We had checked in, they recommended the restaurant below on site. The room was awesome with 2 balconies, the room was not short of anything we needed for our stay, free mini bar (Hi Lite LOL). After dinner we returned to the room to find our clothes to be cleaned returned. We had a clear night to enjoy a beverage from our balcony and enjoy the views, a moon lit evening and stars just blazing. Awesome service! We enjoyed the pool and any amenity we could. The only thing i would change was the length of stay. We would have loved to be there for a week. Walking distance to anywhere was close.
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was possibly the best hotel experience of my life, top to bottom. The Julen family is unmatched!
Stayed 4 nights in Jan 2025

10/10 Excellent

Debbrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay staff excellent and very attentive and accommodating.. everything was on point.. looking forward to future stays.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with incredible restaurant. The staff was amazing!
Stayed 1 night in Oct 2024

10/10 Excellent

Azzedine T.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A romantic, traditional Swiss Chalet feel to the hotel with a wonderful staff. If you want a view of the Matterhorn make sure you request it when booking. Even without it, step outside to and have a coffee or meal at the Old Zermatt across the street and you have the best view of the mountain when she is out! There are two restaurants in the hotel and both of them are excellent with friendly and professional staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel.

What a wonderful hotel. Walking distance to everything. Great location and friendly staff.
Stayed 6 nights in Sep 2024

10/10 Excellent

Daryle

Stayed 2 nights in Oct 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities
This hotel is lovely with very nice rooms. However be warned they have the strangest and most hopeless air conditioning system you can imagine. You operate it through the TV and it doesn’t have temp, just zones. You also cannot change the fan speed. So in the middle of the night my wife was hot and we had to turn on the large TV to change to another zone - which we had no idea what it was. It also blows right onto you face while sleeping. I moved to the couch it was so uncomfortable. Also we found some front desk to be less than accomodating. When we asked for information about the area we didn’t really feel like they wanted to help. We would say most were great and the restaurant team were excellent.
Stayed 2 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really beautiful! Great staff and great room- a mix of old charm with modern luxuries.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be our favorite hotel of all time. The 10/10 reviews were exactly right. The staff from front desk to restaurant to housekeeping were friendly, courteous and helpful. The room and bed were comfortable and had everything we needed. Our little patio was nice for morning coffee and the breakfast buffet was excellent. Absolutely lovely. The hotel will pick you and your luggage u at the train station, simply call them when you are due to arrive.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night, and we were very impressed. The hotel was extremely clean, and the staff was fantastic: friendly, very welcoming, and helpful. My son is 6’5”, and he slept very comfortably on the sofa bed. The room was very spacious. A bridge with an excellent view of the Matterhorn at sunrise is nearby.
Stayed 1 night in Jun 2024

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this gem of a hotel

Amazing stay. Plenty of space and great services. Loved our dinner at the hotel restaurant. Already recommending to friends. Highly recommend!
Stayed 1 night in Jun 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, excellent staff, outstanding restaurant. I can’t recommend this hotel highly enough!
Stayed 2 nights in May 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Mark

Travelled with family
First class. This family owned hotel has mastered hospitality and obviously has excellent hiring and training programs. Staff was exceptional, food and service top notch. Naria at front desk is one of the best I’ve encountered. She was impressive in her manner and how she interacted and assisted guests.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here. The staff is welcoming and helpful. The rooms are traditionally appointed and cozy, clean. Breakfast, bar and onsite restaurants were great too. We are already discussing our return to Zermatt and Julen!
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top notch, from the front desk staff, to the servers/bartenders, the spa/massage therapist, to the housekeeping staff! The room was very comfortable...except for American standards, it was very warm. We slept with our balcony doors open every night, even during the snow flurries. The bed and bedding were amazing! There was a complementary mini bar that they restocked every day. Turn down service with chocolates was a nice surprise. The morning breakfast was incredible, you could get an omelet or pancakes if you didn't find something on the buffet. Fresh squeezed orange juice and mimosas were also included. The cappuccino was amazing! The dinners also did not disappoint! Overall 10 out of 10! Highly recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Stayed 2 nights in May 2024