"5 start to customer service. Thank you!"

"The room was pretty but run down; lights were broken, and the curtains didn't work well. The room was clean though, the beds were comfortable, and the location was amazing. It was so nice to be able to walk to Broadway shows, time square, central part, etc."

"Staff was very friendly and helpful, I didn’t get the lady”s name at the front desk, but she helped us twice with the subway as we had never used it before and we were very grateful for that. The only negative thing and I would say is that there was strawberry ice cream in our fridge when we arrived ..."

"All around great experience. Fantastic staff!"

"We had a wonderful visit at Lotte. The location is perfect. We loved our room (King overlooking St. Patrick's - gorgeous view). It's a beautiful building! We enjoyed having a nightcap in the bar, and the coffee shop was very convenient. We will definitely be back!"

"My stay at this hotel was very much pleasing. Such a beautiful hotel in a good location. Everything was right in walking distance. The food, drink, interior was top notch. Even the rooftop will take your breath away from the views."

"Close to subway and a comfortable stay"

"Good location!"