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Thistle Express London Luton

3.0 star property

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Photo gallery for Thistle Express London Luton

Reception
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Lobby
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
The Mall, Library Road, Luton, England, LU1 2TR
  • Place, Luton Mall
    ‪1 min walk‬
  • Place, Cineworld Luton
    ‪2 min walk‬
  • Place, University of Bedfordshire
    ‪6 min walk‬
  • Airport, London (LTN-Luton)
    ‪6 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

8.2 out of 10
Very good
(85 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(24 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Express Single Room

Express Single Room | In-room safe, desk, laptop workspace, blackout curtains

Express Single Room

8.2 out of 10
Very good
(68 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, desk, laptop workspace, blackout curtains

Family Room, Multiple Beds

8.0 out of 10
Very good
(14 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Double Bed

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Twin Beds

  • Sleeps 2
  • Free Wi-Fi

View all photos for Express Single Room

In-room safe, desk, laptop workspace, blackout curtains

Express Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • Free Wi-Fi

View all photos for Express Room Twin

In-room safe, desk, laptop workspace, blackout curtains

Express Room Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout curtains

Family Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Thistle Express London Luton

Along with self parking, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance.
Thistle Express London Luton offers 152 accommodations with a safe and a hairdryer. 40-inch Smart televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Thistle Express London Luton's central location. During your stay, you're just a quick walk from Luton Mall. Features include free WiFi in public areas, plus breakfast (surcharge) and self-parking (surcharge).
  • Free WiFi
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests have great things to say about the central location and the clean guestrooms
  • Steps from Luton Mall and Cineworld Luton
As a guest of Thistle Express London Luton, you'll find multilingual staff, coffee/tea in common area, and a front desk safe. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Luton hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Uncovered parking on site (GBP 15 per day)
  • Limited number of on-site self parking spaces per unit

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 9.95 per person
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 7 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
For Sat Nav please enter postcode LU1 2PA.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 9.95 per person
  • Uncovered self-parking fee: GBP 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Thistle Express Luton Hotel
Thistle Express Hotel
Thistle Express
Thistle Express London Luton Hotel
Thistle Express London Luton Luton
Thistle Express London Luton Hotel Luton

Thistle Express London Luton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 567 out of 1365 reviews
Rating 8 - Good. 402 out of 1365 reviews
Rating 6 - Okay. 203 out of 1365 reviews
Rating 4 - Poor. 78 out of 1365 reviews
Rating 2 - Terrible. 115 out of 1365 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Feb 2026

10/10 Excellent

Toby

Stayed 1 night in Feb 2026

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and good location
Stayed 1 night in Feb 2026

8/10 Good

Krish

Stayed 1 night in Feb 2026

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Room was good door did not auto close behind you which was one to look out for
Stayed 1 night in Feb 2026

10/10 Excellent

Flynn

Stayed 1 night in Feb 2026

10/10 Excellent

Howard

Liked: Cleanliness, staff & service
Great location beside Luton Point mall in the heart of Luton. Bed and bed linens good, room clean and functional. Recommend for price point.
Stayed 2 nights in Feb 2026

8/10 Good

khadim, leeds

Stayed 1 night in Feb 2026

10/10 Excellent

Faith

Stayed 1 night in Feb 2026

6/10 Okay

Stephen

Stayed 1 night in Feb 2026

10/10 Excellent

Laila

Liked: Cleanliness, property conditions & facilities
Was convenient for the airport
Stayed 1 night in Dec 2025

10/10 Excellent

sarah

Stayed 2 nights in Feb 2026

6/10 Okay

Antony

Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Stayed 1 night in Jan 2026

8/10 Good

denis

Liked: Cleanliness, amenities
Room was good excellent breakfast
Stayed 1 night in Feb 2026

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, amenities
AVOID AT ALL COSTS I cannot believe how horrendous my experience was given the huge number of positive reviews on this hotel. Travelling as a lone female so had a single room. First room had no hot water and no working phone to report this (only identified when I was already in the cold shower). Moved to another room, advised because of the heating system the hot water tap and shower needs to be run for 25 mins to get hot water ! Clearly this is a known issue for the hotel and not a one off ! The general state of repair of the room was APPALLING. The walls were peeling in multiple places. If I’m able to attach photos I will. If it had been earlier in the day I would have moved hotels but I didn’t feel safe going back outside hotel hunting at 7PM. I’m all for budget and basic but honestly this hotel needs to be condemned.
Stayed 1 night in Jan 2026

10/10 Excellent

Toby

Stayed 3 nights in Feb 2026

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Room was clean, upgraded from single to express double for more space. 4 x Usb plug sockets in room didn't work had to charge phone in reception. Make sure to bring your charger plug with cable. Staff were nice enough and courteous.
Stayed 1 night in Jan 2026

4/10 Poor

sandeep

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Exactly that's what happened.First thing after opening the room door I went to wash my hands in the bathroom sink the water wouldn't drain reported nothing happened then second nigtmare at midnight the toilet was clogged reported. Stay was stressful and was very disappointing. O hope they won't give the room to someone else after we checked out before sorting it out I reminded before I clocked out.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sabah

Liked: Cleanliness, property conditions & facilities
Clean room, friendly staff and complimentary breakfast which I couldn’t have as I left early.
Stayed 1 night in Jan 2026

4/10 Poor

Davie

Nothing wrong with the hotel once inside but finding the entrance?!?!? No idea it was only accessible from INSIDE a shopping centre - unless you walked up the vehicle ramp - with literally zero signage to assist the layman traveller. Dodgy area with loads of druggies and homeless around, very unsafe
Stayed 1 night in Jan 2026

6/10 Okay

Gordana

Business traveller
Disliked: Cleanliness
1 Room was in decent condition, however waste basket in the room was not emptied daily. It was emptied on the last day of my stay, and by then I had more waste than can be fit in one small waste basket. 2 Toilet paper was also provided on the 1st day of my stay - 2 rolls. There was toilet paper given on any other day. In my opinion this is unsatisfactory. My stay was for 3 nights and I had to buy more toilet paper out of my pocket. There should be 1-2 rolls/day. Very frustrating and disappointing.
Stayed 3 nights in Jan 2026

8/10 Good

Lily

Liked: Cleanliness
The room was fine. You get what you pay for. But be prepared if you are staying here the people on reception will recommend you to park in the public car park just below the hotel as it is half the price. When I left to go to the airport at 4 o’clock in the morning, I was harassed on two separate occasions by men. At that time being a woman alone obviously you feel very unsafe. This isn’t the fault of the hotel, but something to be aware of if you’re parking in the public car park, which is a three minute walk from the hotel.
Stayed 1 night in Jan 2026

8/10 Good

Val

Liked: Cleanliness, property conditions & facilities
Back to using proper cups and not cardboard ones
Stayed 1 night in Jan 2026

10/10 Excellent

Esther

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room Comfy bed
Stayed 1 night in Jan 2026