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Casa Malca

5.0 star property
VIP Access

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Photo gallery for Casa Malca

Indoor pool, outdoor pool, free pool cabanas, lifeguards on site
Property video
Reception
On the beach, white sand, free beach cabanas, beach towels
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪11 min walk‬
  • Place, Playa Paraiso
    ‪15 min drive‬
  • Place, Tulum Mayan Ruins
    ‪21 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, Garden View

10.0 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Beachfront

View from room

Junior Suite, Beachfront

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Beachfront (Master)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Beachfront (Master)

  • Partial ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

IPod dock, books, MP3 dock, music library

Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bathrooms, Garden View (Village)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Suite, 2 Bathrooms, Garden View (Village)

  • Garden view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About this property

Casa Malca

Catch some rays at the beach or spend the day relaxing at Casa Malca's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes day beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Casa Malca. During your stay, you'll be connected to the convention centre and just a quick walk from Tulum Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Fusion cuisine with a beachfront location at Philosophy, one of the property's 2 restaurants
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with massages, facials or hydrotherapy at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 0.3 mi (0.6 km) from Sian Ka'an Biosphere Reserve and 7.8 mi (12.5 km) from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Enjoy the complimentary cabanas and free beach club on site for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Casa Malca such as an outdoor pool and an indoor pool.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This Art Deco hotel also offers a children's pool, a health club and a hot tub. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Tulum hotel.

Guests are served a free cooked-to-order breakfast daily from 8 AM to 11 AM. The hotel hosts a free manager's reception daily.
Philosophy – This beachfront fine-dining restaurant specialises in Fusion cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 8 AM to 11 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Restaurants on site

  • Philosophy

Things to do

  • Art gallery
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Music library
  • Outdoor padel court
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Winery release events

Family friendly

  • Beach toys
  • Children's games
  • Children's pool
  • Fenced pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (1,292 square foot of space)
  • Coworking space

Outdoors

  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Magnifying mirror
  • No lift
  • Smooth flooring in room
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 12:30 AM and 1:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 420 per vehicle (return, maximum occupancy 4)
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 12:30 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Casa Malca offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Casa Malca Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 336 out of 447 reviews
Rating 8 - Good. 50 out of 447 reviews
Rating 6 - Okay. 30 out of 447 reviews
Rating 4 - Poor. 13 out of 447 reviews
Rating 2 - Terrible. 18 out of 447 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Casa Malca was great. We checked out from another
Stayed 1 night in Nov 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My room was unique, well appointed, and had an amazing garden/jungle view!! The staff could not have been more accommodating and pleasant. The beach was as beautiful as some I’ve seen in Hawaii and I would highly recommend this cool property!
Stayed 3 nights in Nov 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Casa Malca was outstanding. The staff were incredible, and the concierge service was on top of everything — always checking in, always available, and there for us 24/7. The food was excellent, and everything was perfect. I would definitely go back anytime.
Stayed 4 nights in Nov 2025

10/10 Excellent

Yadimar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and the staff were amazing.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful properties we’ve stayed in Tulum. The room and beach area.
Stayed 5 nights in Nov 2025

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing facilities. Everyone was so nice and hepful. Amazing good and service. Thr beachfront from here is so peaceful.
Stayed 1 night in Oct 2025

10/10 Excellent

Tanquil

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was beyond our expectations! Perfect. The staff was amazing! The whole place was simply magical!
The beach outside our room
Hotel entrance
Stayed 4 nights in Oct 2025

10/10 Excellent

shahbaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great service and overall Amazing experience!! Angel conceirage really helpful throughout our stay 10/10✨️
Stayed 3 nights in Aug 2025

8/10 Good

lisandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in Casa Malca , the hotel is clean and relaxing , the only thing to mention is the food in the hotel , it's really EXPENSIVE and the taste is just OK. But we had lunch and dinner at the hotel next to for half of the price and amazing food .
Stayed 4 nights in Aug 2025

10/10 Excellent

Aira Mae, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff to the hotel … everything was perfect. Loved their breakfast . Great food and restaurant
Stayed 1 night in Jul 2025

10/10 Excellent

JORGE HUMBERTO, Álvaro Obregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 3 nights in Aug 2025

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Yan

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jul 2025

10/10 Excellent

precilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the kind
Stayed 5 nights in May 2025

10/10 Excellent

Ricardo

Stayed 4 nights in Apr 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect and absolutely stunning! Me and my guests had the most amazing experience. Yvan and his staff gave 10 out of 10 customer service. On my way out I wanted to leave a few more tips to the staff and bell boys but my taxi was already waiting half an hour so I had to rush out. I had the best time, thank you so much for having us!
Stayed 4 nights in Apr 2025

10/10 Excellent

Cristobal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve stayed at in Tulum!
Stayed 3 nights in Apr 2025

10/10 Excellent

Rafi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Jorge Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Sergei, Los Angeles

Travelled with family
Liked: Staff & service
Disliked: Amenities
it was better when i stayed 3 yeas ago.
Stayed 2 nights in Feb 2025

10/10 Excellent

AUBREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casa. Malca.

Awesome, great staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Cristiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to enjoy life. Treated like a royal couple.
Stayed 4 nights in Jan 2025

8/10 Good

Wilson

Stayed 4 nights in Jan 2025