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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Restaurant
Reception
Restaurant
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Breakfast included
  • Pool

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior | 1 bedroom, free minibar, in-room safe, desk

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse | 1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | 1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior | 1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite | 1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | 1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

Similar properties

Aerial view

Sandos Playacar All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,395 reviews
The price is CHF 226
includes taxes & fees
6 Oct - 7 Oct
Sandos Playacar All Inclusive

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive property with 7 restaurants and 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • The 7 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with reflexology, aromatherapy or facials at Spa Sandos
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the clean guestrooms and the family-friendly amenities
  • 8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 410 out of 1464 reviews
Rating 8 - Good. 380 out of 1464 reviews
Rating 6 - Okay. 268 out of 1464 reviews
Rating 4 - Poor. 176 out of 1464 reviews
Rating 2 - Terrible. 230 out of 1464 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Stayed 5 nights in Jun 2025

6/10 Okay

Tanya

Travelled with family
Disliked: Property conditions & facilities
Needs More maintenance poor expectations
Stayed 4 nights in Jun 2025

10/10 Excellent

Faraneh

Stayed 4 nights in Jun 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is large but unique. The walks have so much to see that you don’t really mind. The natural landscape really enhances the property
Stayed 3 nights in Jun 2025

6/10 Okay

Javier

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are old need to upgrade room furniture
Stayed 6 nights in Jun 2025

6/10 Okay

Grace

Stayed 4 nights in Jun 2025

10/10 Excellent

Martha

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved seeing all the wildlife
Stayed 6 nights in Jun 2025

2/10 Terrible

Randa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is nothing like pictures shows! Very disappointing.
Stayed 5 nights in Jun 2025

2/10 Terrible

Denis

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty pools never cleaned food is bad overall never go here p
Stayed 7 nights in Jun 2025

2/10 Terrible

Jose

Travelled with partner
Disliked: Property conditions & facilities
Alot of the area was under costruction food was cold, lost my phone later to be found broken and not in working condition.
Stayed 4 nights in Jun 2025

8/10 Good

Glen Eber, CLARKSTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place for our family with a lot of things to do. The rooms were nice with the exception of, there was no door on the bathroom and we were in one of the rooms that had a king size bed and twin size bunk bed. So there was nowhere to change in privacy which I thought was a little strange considering we were with our children. The actual toilet was in a separate room with a door but not big enough to change your clothes in. The food at the restaurant was good but was not a fan of the buffet. Had a hard time getting coffee for the room. Once we used it it took a couple days to get more. Housekeeping could have been better. But the resort itself was amazing. The entertainment was great. Pools were okay, but our kids did like the water park. I wish there would have been more activity at the main pool for the teenage kids. Overall I would go back.
Stayed 7 nights in Jun 2025

8/10 Good

Paras, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Yunior

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It wasn’t what I expected. The resort was on the construction. It was noisy. It was dusty the lobby. Overall, I did not like the resort.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Second time going, even more amazing!
Stayed 7 nights in May 2025

4/10 Poor

Fernando

Travelled with family
Disliked: Staff & service
Had horrible experience if you are not part of their elite members don’t stay there as they treat you as if they are doing you a favor to stay at the resort then we got locked out of our room because they thought we had checked out but left all our belongings in the room won’t recommend this property
Stayed 5 nights in Jun 2025

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very attentive
Stayed 3 nights in Jun 2025

6/10 Okay

Darlene

Travelled with partner
Disliked: Amenities
Food choices were fine, but did have issues at the Steak House (Los Liros). With staff and length of time ordering. If your going to have smoking and vaping rules, maybe you should inforce them. There so called foam party was not necessary at the adults only pool. But then again kids didnt need to see naked butts and neither did we. Foam in the pool and broken balloons everywhere. Not smart for an Eco resort.
Stayed 14 nights in Feb 2025

2/10 Terrible

jermain

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathleen Ann

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Rodrigo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for little ones and the whole family.
Stayed 4 nights in Jun 2025

4/10 Poor

Jessi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
overall bad experience!
Stayed 3 nights in Jun 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Amenities
This wasn’t a resort for me being a younger person. Seems more so for an older crowd. The views weren’t the best looking out of the window. I wouldn’t stay there again. My room was pretty dark. Seems a bit outdated and could use some remodeling.
Stayed 3 nights in Jun 2025