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Hôtel du Pont d'Ascain

2.0 star property

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Photo gallery for Hôtel du Pont d'Ascain

Front of property
Individually decorated, individually furnished, desk, laptop workspace
Daily buffet breakfast for a fee
Outdoor dining
Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Breakfast available
  • Business services
  • Housekeeping

Explore the area

View in a map
Route Departementale 918, Ascain, Pyrenees-Atlantiques, 64310
  • Place, Le Train de La Rhune
    ‪6 min drive‬
  • Place, Chantaco Golf Club
    ‪11 min drive‬
  • Place, St-Jean-de-Luz Beach
    ‪14 min drive‬
  • Airport, Biarritz (BIQ-Pays Basque)
    ‪25 min drive‬

Room options

View all photos for Chambre Triple Confort 3 lits (Côté Jardin)

Chambre Triple Confort 3 lits (Côté Jardin) | Individually decorated, individually furnished, desk, laptop workspace

Chambre Triple Confort 3 lits (Côté Jardin)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Chambre Familiale Confort 4 personnes

Individually decorated, individually furnished, desk, laptop workspace

Chambre Familiale Confort 4 personnes

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Comfort Double Room (Côté Jardin)

Individually decorated, individually furnished, desk, laptop workspace

Comfort Double Room (Côté Jardin)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Double Room (Côté Rue)

Comfort Double Room (Côté Rue) | Individually decorated, individually furnished, desk, laptop workspace

Comfort Double Room (Côté Rue)

7.6 out of 10
Good
(14 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room (Côté Rue)

Twin Room (Côté Rue) | Individually decorated, individually furnished, desk, laptop workspace

Twin Room (Côté Rue)

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 2 Single Beds

Chambre Triple Confort 2 lits (Côté Jardin)

  • Garden view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite Familiale Confort 6 personnes

Individually decorated, individually furnished, desk, laptop workspace

Suite Familiale Confort 6 personnes

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

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About this property

Hôtel du Pont d'Ascain

Express check-in, express check-out and wedding services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a picnic area and a TV in a common area are on-site.
Hôtel du Pont d'Ascain offers 24 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hôtel du Pont d'Ascain. During your stay, you'll be close to Le Train de La Rhune. Enjoy features like free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and a terrace
  • On-site recreation includes golf lessons
  • 5 minutes by car from Le Train de La Rhune and 12 minutes from Bid'a Parc
  • Beach and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
As a guest of Hôtel du Pont d'Ascain, you'll find a terrace, a garden, and a picnic area. WiFi is free in public spaces. The business-friendly Hôtel du Pont d'Ascain also features express check-in, express check-out, and a front desk safe. Self parking is free.

This Ascain hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10 AM for a fee: EUR 12 for adults and EUR 9 for children

Things to do

  • 18-hole adjacent golf course
  • Golf lessons
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 3:30 PM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 9.00 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.44 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 9 for children
  • Pet fee: EUR 9.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 3:30 PM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citotel Pont Hotel Ascain
Citotel Pont Hotel
Citotel Pont Ascain
Citotel Pont
Hôtel du Pont d'Ascain Hotel
Hôtel du Pont d'Ascain Ascain
Hotel Restaurant du Pont D'Ascain
Hôtel du Pont d'Ascain Hotel Ascain

Hôtel du Pont d'Ascain Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 120 out of 328 reviews
Rating 8 - Good. 122 out of 328 reviews
Rating 6 - Okay. 47 out of 328 reviews
Rating 4 - Poor. 30 out of 328 reviews
Rating 2 - Terrible. 9 out of 328 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
Restaurant was an added bonus, local village lovely, great stop between France and southern Spain.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service
The lady at the reception was most helpful and the communication and coordination of our checking in went very smoothly. The breakfast was very good.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair priced hotel

Nice, simple little hotel in a cute small town.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff!
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Therese

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful area and lovely holtel, just when you arive at the holtel small bottle of waters and kettle and tea left in the rooms ,i think inportant as people from there flights get delayed ,would be nice .
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome place.

Excellent hotel. Nice staff. Clear instructions and good communication. Marvelous area near the seaside. Room is rather small but enough if just to crash and wash. I would definitely return.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

GABRIELLE

Comfortable bed and nice room. Excellent receptionist. But no bar or restaurant and the exterior of this beautiful property is very run down.
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
We enjoyed the area. The staff were friendly and helpful The hotel appeared unfurnished in the lounge area… not a comfortable sofa or chair to sit on. Our room was very small.
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Extremely expensive for what it is. Room small, pillows extreme uncomfortable. We haven't tried the breakfast
Stayed 1 night in Aug 2025
Verified

6/10 Okay

stuart

Liked: Room comfort
Disliked: Staff & service

Seen better days

Nice location but a little tatty, needs a bit of tlc
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Chenxi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jodey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair walk to restaurants and shopping. Hotel seems to only have one room with 2 twin beds. That room faces front with substantial traffic noise and is a very small room.
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Cecile

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Tired hotel but overall a good stay

Although we enjoyed our stay, the hotel was definitely not anything like the photo... it was very tired with few amenities... the staff were excellent (welcoming and friendly) but over worked... the breakfast was good... basic but fresh and plentiful... but maybe overpriced at €12... it was noisy throughout the night either from the road or other guests... overall it was an adequate stay but could have been better with a bit of a spruce up
Stayed 1 night in Jul 2025
Verified

8/10 Good

Jodey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a walk to shopping, dining and bus. Loud traffic noise from the street. Room small, crowded but functional. Comfortable bed.
Stayed 1 night in Aug 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La rhune

Super reposent
Stayed 1 night in Aug 2022
Verified

6/10 Okay

JOSE MARIA GOMEZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room small, and the badroom very, very smal & uncomfortable!
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Véronique

Liked: Cleanliness, staff & service, room comfort

Standard

Standard.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Alberto

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast was very bad, the fruits were green or battered. They only had a few slices of cheese and ham.
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities, room comfort

Ok but…..

Hotel very poor although clean. No English spoken, no facilities such as a bar etc. rooms very hot and dated.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Julio

Liked: Cleanliness
1
Stayed 1 night in Jan 2023
Verified

4/10 Poor

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad drainage smell

Unfortunately I would have liked to say I liked this hotel however reception was hardly open and even though there is a restaurant no drink were available to buy . Our room was very small but clean , however the bathroom smelt so bad it obviously had a drainage issue and was unbearable , but due to reception always being closed no one to tell about it. Left early due to smell and won’t be returning.
Stayed 1 night in Apr 2023
Verified

4/10 Poor

John

Disliked: Staff & service, room comfort

Disappointed

Picked hotel as it looked idyllic in fact it is on a very busy road junction had paid extra for comfort room which was tiny,bed very hard bed linen not hotel quality.Curtains had mould stains on back,shower gel empty.Having driven for 6 hours no bar or restaurant no facilities to make a hot drink had to walk 10 minutes into village to have an expensive meal.The whole place seemed run down and uncared for
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre avec quatre lits comfortables. Tout le confort pour une nuit.
Stayed 1 night in Oct 2025