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RUBY LUCY HOTEL LONDON by IHG

4.0 star property

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Photo gallery for RUBY LUCY HOTEL LONDON by IHG

Restaurant
Exterior
Interior
Room (Lovely) | Premium bedding, in-room safe, individually decorated
Room, Balcony (Wow) | Premium bedding, in-room safe, individually decorated

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
100 Lower Marsh, London, England, SE1 7AB
  • Place, Westminster Bridge
    ‪9 min walk‬
  • Place, London Eye
    ‪9 min walk‬
  • Place, Big Ben
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪80 min drive‬

Room options

View all photos for Room (Cosy)

Room (Cosy) | Premium bedding, in-room safe, individually decorated

Room (Cosy)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Lovely)

Room (Lovely) | Premium bedding, in-room safe, individually decorated

Room (Lovely)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Nest)

Room (Nest) | Premium bedding, in-room safe, individually decorated

Room (Nest)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Rubys Choice)

Premium bedding, in-room safe, individually decorated

Room (Rubys Choice)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Rubys Choice Upgraded)

Premium bedding, in-room safe, individually decorated

Room (Rubys Choice Upgraded)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Mobility Accessible (Wow)

Premium bedding, in-room safe, individually decorated

Room, Mobility Accessible (Wow)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Balcony (Wow)

Room, Balcony (Wow) | Premium bedding, in-room safe, individually decorated

Room, Balcony (Wow)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Wow)

Premium bedding, in-room safe, individually decorated

Room (Wow)

  • Sleeps 2
  • 1 Queen Bed

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About this property

RUBY LUCY HOTEL LONDON by IHG

This smoke-free hotel features a bar/lounge, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
RUBY LUCY HOTEL LONDON by IHG offers 75 air-conditioned accommodations with a safe and designer toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of RUBY LUCY HOTEL LONDON by IHG's great location. During your stay, you're just a quick walk from London Eye. Free WiFi in public areas, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from The Vaults and 9 minutes on foot from London Eye
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in common area are also featured at RUBY LUCY HOTEL LONDON by IHG.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 20 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 20 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Off site parking fee: GBP 20 per day (0.2 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Lucy
Ruby Lucy Hotel London Hotel
Ruby Lucy Hotel London London
Ruby Lucy Hotel London Hotel London

RUBY LUCY HOTEL LONDON by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 742 out of 1005 reviews
Rating 8 - Good. 194 out of 1005 reviews
Rating 6 - Okay. 39 out of 1005 reviews
Rating 4 - Poor. 16 out of 1005 reviews
Rating 2 - Terrible. 14 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were cheerful and friendly. Check in easy. Rooms good size and spotless. Great location.
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location. Will be back
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, totally clean and cozy, awesome guitar borrowing section, nice little bar, just a great little hotel, especially if you need to use the train early in the morning, it's a very short walk to the Waterloo station.
Stayed 1 night in Nov 2025

6/10 Okay

Cordelia

Liked: Cleanliness, staff & service
The room was neat and tidy and the decor was pleasant. However, the bathroom setting was only good for solo traveller as the shower unit was completely exposed - one could watch TV while showering - and the washbasin and well-lit mirror were outside the bathroom. The key issue was that around 2 am, the bathroom light suddenly turned on by itself and I couldn’t turn it off and couldn’t phone for assistance which I tried a few times, so a sleepless night. The bar was a pleasant place but only offers a very limited menu so not a place where you could come for dinner.
Stayed 2 nights in Nov 2025

10/10 Excellent

Albert

Stayed 1 night in Oct 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities
Exceptional hotel which is located in an area which isn’t in tune with the quality of this establishment. I was pleasantly surprised at the attention to detail, comfort, room size, shower facilities and balcony included in our stay. Definitely would stay again and recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really nice stay here. The room was larger than I expected, and I had a nice view over Lower Marsh. I didn’t get much of a chance to explore the area (work trip) but spent a little time in the bar and found it to be a pleasant space with good service. The only issue was the air con not working properly, but I wouldn’t hesitate to stay here again in the future.
Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Travelled with partner
Great location and staff
Stayed 2 nights in Nov 2025

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities
Nice room (loft) on fourth floor with big outdoor terrace. Really lovely staff, always smiling and with a welcoming hello every time we encountered them - a proper asset to this business as so many hotel reception staff are often without character. If I was to criticise anything, I would say the shower/toilet combo with glass walls are not to my taste - just a personal choice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Great atmosphere withing the hotel and staff were excellent. Great location, close to centre and other amenities.
Stayed 2 nights in Nov 2025

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
The check in area kept making me second guess the hotel because of the music, but the room was so quiet and clean. Great location and kind staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities
Brilliant staff and location to Waterloo. Definitely stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Freeman

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are super comfy!
Stayed 2 nights in Nov 2025

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming hotel in a great location. Staff was very friendly and helpful. We could have used another towel rack somewhere but the bed was quite comfy.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cammy

Stayed 1 night in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Room was terrific. Very large. Staff was very nice and very helpful. Location was perfect. So many restaurants nearby and proximity to Waterloo station a bonus. My only issue was the thin walls and being able to hear the people in the rooms on either side.
Stayed 4 nights in Oct 2025

8/10 Good

Victoria

Stayed 1 night in Nov 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities
Spotless room, friendly staff, great location!
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, tidy and well looked after. Staff were all very friendly and helpful. We didn't have breakfast so can't comment.
Stayed 2 nights in Oct 2025

10/10 Excellent

Emma

Stayed 1 night in Oct 2025

8/10 Good

Liane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff lovely place

Lovely hotel with excellent friendly staff. It would have been Nice to have coffee facilities and a fridge in the room. Great location
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended. Upgraded to a larger room than the one I booked , room very good , friendly helpful staff , good facilities , loved the help yourself tea / hot beverage bars on each floor , nice general bar space- feels boutiquey even though this is a chain . Will stay here again .
Stayed 1 night in Oct 2025