Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property

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Relax by the central pool surrounded by palm trees and enjoy scenic views of the ocean.
Experience the grandeur of our lobby, featuring a high ceiling, geometric patterned floor, and a spacious seating area with wicker furniture.
Enjoy meals in a stylish dining area with high ceilings, wicker lighting, and scenic views.
Relax in a tranquil outdoor space surrounded by a serene water feature and lush palm trees.
Relax by the resort's inviting pool surrounded by lush greenery and palm trees.

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Breakfast included
  • Bar
  • Gym
  • Spa

Explore the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪12 min walk‬
  • Iberostar Golf Course
    ‪6 min drive‬
  • Cana Bay Golf Club
    ‪7 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Junior Suite (Premium)

7.6 out of 10
Good
(10 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

8.0 out of 10
Very good
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

9.4 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(6 reviews)
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

8.0 out of 10
Very good
(4 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite Premium

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 1
  • 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 1
  • 1 King Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 2
  • 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 3
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -5 Guests- With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 3
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

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About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club
Catch some rays at the beach or spend the day relaxing at Bahia Principe Grand Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Bahia Principe Grand Punta Cana - All Inclusive's great beach location. During your stay, you'll be connected to the convention centre and within walking distance of Arena Gorda Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy Japanese cuisine at Mikado, one of the property's 7 restaurants and 8 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with body treatments, hot stone massages or hydrotherapy at Bahia Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a gym and mini golf
  • 8 minutes by car from Cana Bay Golf Club and 9 minutes from Iberostar Golf Course
  • Airport shuttle service available for a fee
Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Bahia Principe Grand Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A casino, a children's pool, and a fitness centre are also featured at the family-friendly Bahia Principe Grand Punta Cana - All Inclusive. Self parking is free.

This 4-star Punta Cana property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Mikado – This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Orquidea – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Bouganville – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Garden Grill – This steakhouse only serves dinner. Reservations are required. Open daily.
Il Capriccio – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Casino (5,931 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 21 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 518 out of 1473 reviews
Rating 8 - Good. 328 out of 1473 reviews
Rating 6 - Okay. 233 out of 1473 reviews
Rating 4 - Poor. 181 out of 1473 reviews
Rating 2 - Terrible. 213 out of 1473 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Very kids friendly.
Stayed 5 nights in Apr 2025

8/10 Good

CESAR

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
The condition of the property is outdated but the most important part of the experience are the pools and the beach and they are excellent. The restaurants offer great food, and the buffet is good as long as you stick to Dominican dishes.
Stayed 4 nights in Apr 2025

8/10 Good

Crystal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

William Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the bartending service. Very slow. Most of the bartenders were just hanging out not working
Stayed 6 nights in Apr 2025

6/10 Okay

Beatrice

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The staff were friendly , food and beach was good. however a few things need to improved: Bugambilia smelly restaurant - there was an odor seems as though the ventilation system needs to be replaced. Leaking ceiling when it rains had to put towels on the floor. Low water pressure in toilet , had to constantly inform the front desk. Unfortunately the staff were unable to resolve the issue. Expedia consultant Jose unavailable to assist with airport transportation. I called him 2 times he said he had the days off. Front desk staff were not aware of how to assist. 10 premium internet unavailable don’t pay extra internet service is sketchy. The resort has Wi-Fi designated areas.
Stayed 3 nights in Apr 2025

6/10 Okay

Vanessa

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There was a variety of food. The service in the restaurant was ok. However the room service cleaning was not done everyday in the room. Even when i requested it to be cleaned i called three times and no one came. In addition to that the rooms need to be upgraded. Everything seemed out dated and kinda old. Even parts of the rest could use some repairs because there were some leaks.
Stayed 5 nights in Apr 2025

2/10 Terrible

Noemi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I like the convenience of the transportation inside the facility, it makes it easier to go to and back from the beach at any time. I also like the options in regards to the pools, 2 were for who preferred to be relaxed and the there 2 for who was looking to have more fun.
Stayed 6 nights in Apr 2025

6/10 Okay

Ljiljana

Stayed 5 nights in Apr 2025

10/10 Excellent

Anatoli

Stayed 3 nights in Apr 2025

6/10 Okay

Semyon

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The was no towels and water when we needed. It took hours to get them when we called and ask for them. It took 3 calls before we got anything. This is a very different because we came here several times before and was no issues .
Stayed 6 nights in Apr 2025

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great customer service like always…
Stayed 5 nights in Apr 2025

10/10 Excellent

Zulmairim

Stayed 3 nights in Apr 2025

6/10 Okay

Kirk

Stayed 4 nights in Apr 2025

8/10 Good

Sasa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation, only receptionist not good, asking for money to give you room what you book, (like that room not available but if you pay couple hundred hi can give you better room and smoking room not available if you not paying extra).
Stayed 8 nights in Apr 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Bahia Principe Grand Punta Cana was great.
Stayed 4 nights in Apr 2025

10/10 Excellent

Adrienne, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Temi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re not accommodating and everything is just not great tbh Definitely not going back
Stayed 3 nights in Apr 2025

2/10 Terrible

Belinda

Disliked: Staff & service, property conditions & facilities
This vacation was a disappointment. The staff at the resort ALL were perceived to hate their job, rude unpleasant. None of them smiled or had etiquette. Never a thank you, your welcome , how can I help you… At the buffet you could finish your food before they brought out your drinks. If you asked you got rolling their like such a bother to serve you. But yet all in a group talking. At checkout the bell guy saw us sitting there and once they transportation person came with bags halfway to the car did they get up and ask for the checkout ticket and when I was zipping up my bag he snatched it out of my had to put in the car. The room you could tell needed to be swept as it still had sand so it wasn’t cleaned that well. Worst staff ever encountered .
Stayed 3 nights in Apr 2025

10/10 Excellent

Joamir Prado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 4 nights in Apr 2025

2/10 Terrible

Zbigniew

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what shown on pictures. We had to upgrade to better hotel just to stay in something clean that did not smell of mold. After the paying extra to upgrade to better hotel that belongs to Bahia it was just ok. out of 18 adults and kids half got sick from food during the stay. two teens got really bad food poisning. Overall I would never go back to not only that hotel but whole chain that is there.

2/10 Terrible

Dana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
This is an overpriced 2 star hotel at best! It’s a relatively modern hotel, with spacious rooms, good beach. The staff is very rude. They have a terrible attitude, and want you to speak Spanish to them, which is strange, considering that this is an international resort. Forget about hospitality or customer service - haha. Overcrowded, the hotel can’t properly manage the flow. Feels like a conveyer. Too many people everywhere, as a result, no free sunbeds by the beach or pool, long lines to buffets, cafes, bars. The front desk is forcing guests to pay extra, citing hotel policies, for example: 1. the ala cart restaurants dining is free only for 2 nights, then it’s paid. 2. If you need a late check-out, you need to walk to the front desk to make arrangements, it can’t be done over the phone. Consider the distance and what an inconvenience to guests! 3. We booked a family suit for 4 adults, but somehow the reservation missed my 3 year old child, it was only for 2 adults. They forced us to pay extra for a child to stay in the family suit. My daughter got food poisoning from the main Orchidia buffet - hygiene in this buffet is low, smells, dirty tables. Again, this is the mill/ conveyer - no one cares about hygiene. No food inspection, I am sure. Be very careful when bringing young kids. Overall, this hotel sucks. Staff is hostile and unhelpful, out for themselves to make an extra cash out of any tourists who happen to come to this place. Never coming to this hotel!
Stayed 4 nights in Apr 2025

2/10 Terrible

Brian C

Disliked: Cleanliness, property conditions & facilities
Property is in need of a major renovation. I believe they are doing a bait and switch in there advertising on Expedia waiting to upgrade you when you arrive. We were very satisfied with a neighboring property, Emerald after we spent 1,000 more to upgrade. We have been to the island a couple of dozen times and this hotel is by far the worst expierence.
Stayed 8 nights in Apr 2025

4/10 Poor

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities
Didnt like the check in it took 2.30 hours
Stayed 7 nights in Apr 2025

2/10 Terrible

Danuta

Disliked: Staff & service, property conditions & facilities
Terrible experience.
Stayed 7 nights in Apr 2025

6/10 Okay

Snehkumar

Travelled with family
You can’t have food there except buffet there are many restriction even though you book all inclusive like you can book fine dine restaurants for 2 days only and you even can’t book at your stay because it was already booked by other visitors, rooms are not show as an image, we are three family booked in same booking all rooms are separated
Stayed 5 nights in Mar 2025