"5 start to customer service. Thank you!"

"The room was pretty but run down; lights were broken, and the curtains didn't work well. The room was clean though, the beds were comfortable, and the location was amazing. It was so nice to be able to walk to Broadway shows, time square, central part, etc."

"My stay at this hotel was very much pleasing. Such a beautiful hotel in a good location. Everything was right in walking distance. The food, drink, interior was top notch. Even the rooftop will take your breath away from the views."

"Good location!"

"We had a wonderful visit at Lotte. The location is perfect. We loved our room (King overlooking St. Patrick's - gorgeous view). It's a beautiful building! We enjoyed having a nightcap in the bar, and the coffee shop was very convenient. We will definitely be back!"

"Very loud air conditioning"

"A bit old, could use some fresh paint"

"The staff was professional and kind. The room was modern and clean just as advertised on the site. The bed was comfy. The shower was amazing. My room faced the street. The street noise made it hard to sleep due to a brokem window which i didn't realize until a couple of days before the end of my ..."