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Walter au Lac

3.0 star property

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Photo gallery for Walter au Lac

Exterior
Reception
Premium bedding, down duvets, minibar, in-room safe
Exterior
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Piazza Rezzonico 7, Lugano, TI, 6900
  • Place, Via Nassa
    ‪1 min walk‬
  • Place, Parco Ciani
    ‪6 min walk‬
  • Place, Palazzo dei Congressi
    ‪8 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪9 min drive‬

Room options

View all photos for Basic Single Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Basic Single Room, Lake View

7.8 out of 10
Good
(9 reviews)
  • Lake view
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room, Lake View

Basic Double Room, Lake View | Premium bedding, down duvets, minibar, in-room safe

Basic Double Room, Lake View

8.8 out of 10
Excellent
(16 reviews)
  • Lake view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room, Balcony

Executive Double Room, Balcony | Premium bedding, down duvets, minibar, in-room safe

Executive Double Room, Balcony

9.4 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, Balcony, Lake View

Premium bedding, down duvets, minibar, in-room safe

Single Room, Balcony, Lake View

9.6 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 14 sq m
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 40 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, Balcony, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Balcony, Lake View

8.0 out of 10
Very good
(6 reviews)
  • Lake view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • Lake view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

Premium bedding, down duvets, minibar, in-room safe

Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

8.0 out of 10
Very good
(3 reviews)
  • Lake view
  • 35 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, Balcony

Apartment, 2 Bedrooms, Balcony | Premium bedding, down duvets, minibar, in-room safe

Apartment, 2 Bedrooms, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Walter au Lac

Dry cleaning, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a library, express check-out and tour/ticket assistance.
Walter au Lac offers 38 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Lugano hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Walter au Lac's great location gets high marks from our customers. During your stay, you're just a quick walk from Via Nassa. You'll find features such as free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from LAC Lugano Arte e Cultura and 7 minutes on foot from Villa Ciani
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at the business-friendly Walter au Lac.

This 3-star Lugano hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 28 per night); discounts available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for the amount of the first night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Walter au Lac

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Cots (infant beds) are available for CHF 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 28 per night (820 ft away)
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Walter au
Walter au Lac
Walter au Lac Hotel
Walter au Lac Hotel Lugano
Walter au Lac Lugano
Walter au Lac Hotel
Walter au Lac Lugano
Walter au Lac Hotel Lugano

Walter au Lac Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 428 out of 735 reviews
Rating 8 - Good. 229 out of 735 reviews
Rating 6 - Okay. 58 out of 735 reviews
Rating 4 - Poor. 11 out of 735 reviews
Rating 2 - Terrible. 9 out of 735 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness
Amazing breakfast included. Great location to center square
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Fiona

Liked: Amenities
Clean room | staff very helpful and pleasant | gave out useful info and a map for the sights of the area.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent views and location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, amenities, property conditions & facilities
Great views from room!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Very nice facilities and helpful staff. Really enjoyed being on the waterfront.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Myla

Liked: Cleanliness, staff & service
Love the hotel because it’s right there by the lake with a beautiful view of Como. Lots of restaurants nearby and walkable to everything.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the waterfront location and staff was wonderful.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Wonderful Staff. Nice rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay again

Wonderful icon hotel. The view was incredible! Room was comfortable and clean. Staff was very friendly and helpful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lake front view and quiet room even on the main st. Tons of restaurant/cafe easy walk.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel and views. Amazing breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice with beautiful room for breakfast and great Italian restaurant next door!
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Mahir

Disliked: Property conditions & facilities
Good hotel on the lake
Stayed 1 night in Dec 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location with even greater views from the room. Very friendly staff, room is clean and comfortable.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ivy

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and good service.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Carsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, had a great location and the staff were very attentive and courteous.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific location! Very nice staff and nice breakfast.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Laura R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful place to stay

The staff is very pleasant and kind. The view to the lake is breathtaking.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed Walter Au Lac! It is very centrally located in Lugano and makes everything very walkable. Would recommend!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sangeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Absolutely loved our stay! Very clean, air conditioning worked well, and the view was spectacular! Great restaurants, a beach and other things nearby. Highly recommend and would return to this hotel if we find ourselves in the area again!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Laura

Liked: Amenities, property conditions & facilities
Amazing location!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Raluca

We loved our stay at this hotel. The view was amazing and it was perfectly located for our needs. The hotel does not have parking as listed however, so if you are driving keep that in mind
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in downtown Lugano

Loved the room and stay in Lugano. Wasn't sure if we wanted to stay away from the city but this was the right choice. Lots of dining options and great place to walk along the water. Only issue is that parking is a few blocks away. Location was perfect
Stayed 1 night in Sep 2025