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La Terrasse

4.0 star property

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Cocktail bar
Suite,Sauna | Bathroom | Rainfall showerhead, free toiletries, hair dryer, bathrobes
Premium bedding, desk, laptop workspace, blackout curtains
Reception
Suite (Marceline) | Premium bedding, desk, laptop workspace, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
36 Terrasse Saint-pierre, Douai, NORD, 59500
  • Place, Beffroi de Douai
    â€Ș4 min walk‬
  • Place, Tribunal Judiciaire
    â€Ș6 min walk‬
  • Place, Douai Hotel de Ville
    â€Ș7 min walk‬
  • Airport, Lille (LIL-Lesquin)
    â€Ș32 min drive‬

Room options

View all photos for Triple Room

Premium bedding, desk, laptop workspace, blackout curtains

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Single Room | Premium bedding, desk, laptop workspace, blackout curtains

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room

Premium bedding, desk, laptop workspace, blackout curtains

Executive Room

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite,Sauna

Premium bedding, desk, laptop workspace, blackout curtains

Suite,Sauna

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

La Terrasse

Along with a bar/lounge, this smoke-free hotel has coffee/tea in a common area and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
La Terrasse offers 16 accommodations with complimentary bottles of water and complimentary bathrobes. Beds feature premium bedding. Televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Douai hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

During your stay at La Terrasse, you're just a quick walk from Place d'Armes. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy French cuisine while dining at Bar La Terrasse
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 5-minute walk from Place d'Armes and 5 minutes on foot from Beffroi de Douai
  • Cats and dogs welcome for a fee
La Terrasse offers its guests a terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. La Terrasse also features coffee/tea in common area, concierge services, and laundry facilities. Free self parking is available.

This 4-star Douai hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Bar La Terrasse – This cocktail bar specialises in French cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: EUR 17 for adults and EUR 10 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar La Terrasse

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • 16 private bathrooms
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.53 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 17 for adults and from EUR 10 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Terrasse Douai
Terrasse Hotel Douai
La Terrasse Hotel
La Terrasse Douai
La Terrasse Hotel Douai

La Terrasse Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 176 reviews
Rating 8 - Good. 57 out of 176 reviews
Rating 6 - Okay. 28 out of 176 reviews
Rating 4 - Poor. 16 out of 176 reviews
Rating 2 - Terrible. 5 out of 176 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elisabeth

Great rooms and friendly staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities
Nickel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Geoffrey

Disliked: Property conditions & facilities
It’s ok for an overnight stay and value for money
but
 ludicrous to say this is four-star. It’s barely two-star. Rooms very basic. The restaurant hasn’t been open for three years and hard to say whether or not the bar opens. You need orienteering skills to find the private car park. Good breakfast, though
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Yuxuan

Liked: Staff & service
The hotel seems a little old There is a fan inside the room but no ac The outlet is hard to find which hides below the bedside table The toilet does not have enough space for legs since it is quite close to the wall Nothing remarkable to feel like a 4 star hotel
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Vasco

Liked: Cleanliness, staff & service
Douche
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No Air Conditioning. No real shower facility. When we booked we understood thar the hotel had a restaurant, It was no longer functioning.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Miss Jennifer H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal Town Centre Hotel

An ideal town centre location for a one night stay. We had two rooms, one standard and one executive and really there was little to choose between them, other than a little more space. Our rooms were on the second floor and it meant a two flight walk up, I'm not sure that there is a lift, perhaps in the other wing, so worth checking if stairs are an issue. Both had good shower rooms and we all slept well. A buffet breakfast was on offer and the receptionist offered to cook a choice of eggs for us all. This hotel used to have a notable restaurant but a change of ownership (and Covid) means that there is no longer an evening meal option. The hotel seemed very quiet for a Friday evening but it was mid March. The hotel has a private car park about 200m away but it looked more secure parking on the street directly in front of the hotel. We would be happy to stay again.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was a long way up on the second floor. No lift and very steep final flight of stairs. The curtain was not hung properly and the WC (and therefore the rest of the small room) was very smelly. The fire alarm went off just as i was getting to sleep and we were all out on the pavement for an hour, en deshabille.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lo mejor del hotel es la situación, en pleno centro de Douai. El desayuno era bueno tambien. Habia plazas para aparcar en la calle pero no gratis como se anuncia. Lo peor es el estado del hotel y nuestra habitación, necesita una reforma. Y la habitación muy pequeña e incómoda para manejarse.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
Equipe d'accueil du soir et du matin trÚs agréable. Petit déjeuner apprécié. Par contre dans la salle de bain, le robinet de la baignoire reste à fixer.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, amenities
HĂŽtel en plein centre-ville
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

FOUCAULT

Liked: Cleanliness, staff & service, amenities
Tres bel etablissement chambre nickel et petit dejeuner copieux bien place centre ville avec un parking. Personnel agreable
Stayed 1 night in Feb 2026
Verified

8/10 Good

Thierry

Liked: Staff & service, property conditions & facilities, room comfort
Séparation du lit double désagréable. Nettoyage chambre et salle de bain à performer. A part ça, personnel réactif et endroit calme le weekend.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Valery

Liked: Cleanliness, staff & service, room comfort
Un lieux atypique et agrĂ©able. La literie est gĂ©nial, avec un grand lit bien moelleux ! Cependant le lieux montre vite ses limites ! Une salle d’eau dont le sĂšche serviette est hs, un miroir dont l’éclairage est trĂšs bien cachĂ© !!! Le trouverez vous ?! IdĂ©alement situĂ© au centre ville pour le visiter avec un stationnement trĂšs proche ! Le petit dĂ©jeuner n’est pas Ă  la hauteur d’un 4 Ă©toiles ! La diversitĂ© et la qualitĂ© des produits ne sont pas au rendez-vous ! Le personnel est Ă  l’écoute mais n’a pu rĂ©soudre nos attentes !
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities
HÎtel agréable, petit bémol la chambre donnant sur la rue du coup des bruits de véhicules la nuit et des passants. Sinon personnel agréable.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Clément

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre spacieuse pour son prix, personne trÚs agréable notamment pour cet accueil chaleureux. Petit déjeuner sympathique pour les gourmands, pour une réservation de 2 nuits ce fût un succÚs, merci.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien Ă  dire grande chambre avec belle vue et trĂšs bon prix
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, room comfort
Chambre propre au calme proche du centre et des commerces gare pas loin
Stayed 1 night in Sep 2025
Verified

8/10 Good

Ariane

Liked: Cleanliness, staff & service

SĂ©jour en famille

SĂ©jour en famille d’une nuit Ă  Douai. HĂŽtel vieillissant avec un personnel serviable et sympathique. Bon petit dĂ©jeuner mais pas Ă  la hauteur d un 4 Ă©toiles. Nous avions deux chambres au deuxiĂšme Ă©tage. AccĂšs trĂšs raide. La salle de bain est vieillotte et la chasse d eau coulait. Chambre petite pour nos filles la porte de la salle de bain cognait sur le lit. NĂ©anmoins l’hĂŽtel est trĂšs bien situĂ© et le rapport qualitĂ© prix est bon.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scandaleux

Il faisait trés chaud, ventilateur sans protection, télécommande casser, télé qui ne fonctionne pas, matelas trés mou et divisé en deux (collé). Pour un lit double ? séjours horrible. J'ai finis avec des douleurs au dos, alors que j'en jamais eu.
Stayed 1 night in Aug 2025
Verified

8/10 Good

SĂ©verine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une seule nuit aprĂšs un concert sur Lille. HĂŽtel trĂšs calme, petit dĂ©j trĂšs bien. BĂ©mol sur la literie (un peu molle) et il faisait trĂšs chaud et pas de possibilitĂ© de ventiler. Rapport qualitĂ© prix trĂšs bon malgrĂ© tout 👍
Stayed 1 night in Jun 2025
Verified

8/10 Good

christophe

Liked: Cleanliness, property conditions & facilities, room comfort

bien

Bon séjour, mais Pb manque la climatisation
Stayed 1 night in Jun 2025
Verified

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HÎtel agréable

Personnel Ă  la rĂ©ception trĂšs gentille et accueillante Ă  notre arrivĂ©e La personne a l’accueil de nuit Ă©galement trĂšs accueillante et agrĂ©able La personne du matin au petit dej et Ă  l’accueil superbe trĂšs gentille accueillante serviable, Ă  rĂ©pondue Ă  toutes nos demandes La chambre propre et salle de douche Ă©galement chambre petite mais suffisant pour 1 nuit, trĂšs calme Par contre ds les communs une petite rĂ©novation s’impose moquette sale et abĂźmĂ©e Mais cela ne m’a pas dĂ©rangĂ© plus que ça car le personnel Ă©tait top Petit dej suffisant et trĂšs copieux en plein centre de Douai Parking dispo gratuit mais difficile pour le trouver en pleine nuit
Stayed 1 night in May 2025
Verified

10/10 Excellent

florence

Liked: Cleanliness, staff & service
Personnels agreables Chambre propre Decu pour un hotel 3 etoiles La cuvette des toilettes taches de calcaire Prise mal attaché Pas de pare douche on en met partout Cache baignoire mal mise Petit dej tres simple pour le prix Machine a cafe chocolat fonctionne pas tres bien J ai pris du chocolat pour ma fille et juste apres du the j avais de l eau chaude avec un reste de chocolat Plus de croissants a notre arrivée Personne nous a demande en arrivant a la salle du petit dej notre numero de chambre pour savoir si nous avions pris le petit dej Pour une nuit c est bon
Stayed 1 night in May 2025