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citizenM London Shoreditch

Property class: 4

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Photo gallery for citizenM London Shoreditch

Property amenity
Premium bedding, pillow-top beds, desk, laptop workspace
Lobby sitting area
Property amenity
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
6 Holywell Lane, London, England, EC2A 3ET
  • Place, Brick Lane
    ‪7 min walk‬
  • Place, Old Spitalfields Market
    ‪8 min walk‬
  • Place, Liverpool Street
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪74 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Shoreditch

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM London Shoreditch offers 216 accommodations with iPads and a hairdryer. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at citizenM London Shoreditch. During your stay, you're just a quick walk from Brick Lane. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Brick Lane and Old Spitalfields Market
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and coworking spaces.

WiFi is free in public spaces. The business-friendly citizenM London Shoreditch also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – This buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM – On-site lobby lounge. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • canteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (85 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 236564886
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM London Shoreditch Hotel
citizenM Shoreditch Hotel
citizenM Shoreditch

citizenM London Shoreditch Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1003 reviews
Rating 8 - Good. 200 out of 1003 reviews
Rating 6 - Okay. 68 out of 1003 reviews
Rating 4 - Poor. 11 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Pete

Travelled with partner
Liked: Cleanliness, staff & service
It’s a good hotel but is not a 4* as it is sold, rooms are small so for 2 people getting ready for evening in London, it was very difficult. Toilet is behind a plastic container and feels like it’s next to the bed which didn’t feel comfortable. No tea or coffee facilities in the room
Stayed 1 night in Jan 2026

10/10 Excellent

Momin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2025

10/10 Excellent

Muhammad Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 6 nights in Dec 2025

6/10 Okay

sefuel

Liked: Cleanliness, staff & service
I was given a wheelchair room but i didnt ask for one.
Stayed 1 night in Jan 2026

10/10 Excellent

ariel

Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen

Stayed 3 nights in Dec 2025

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities
The room was clean and the staff were helpful
Stayed 2 nights in Dec 2025

4/10 Poor

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heat wasn’t working most nights, was freezing all night. My last night I was shivering all night to the point I woke up with cold sweats from shivering so much. This was while wearing a sweatsuit and two comforters since I requested an extra. There was also a foul smell coming from the sink that persisted for the majority of my stay before being fixed. The comforters and towels had stains on them. Just gross and not good.
Stayed 5 nights in Dec 2025

10/10 Excellent

Israel

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Dec 2025

10/10 Excellent

Carmel

Liked: Cleanliness, amenities, property conditions & facilities
It’s a great hotel. Super close to everything. Staff are lovely and the bed is HUGE This is a return visit Wouldn’t hesitate to stay again
Stayed 1 night in Dec 2025

6/10 Okay

ahmarion

Stayed 3 nights in Dec 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean and convenient. However, the staff stood out. Every single staff member we me was friendly and helpful.
Stayed 1 night in Dec 2025

8/10 Good

Ikhlaas

Liked: Cleanliness, staff & service, amenities
Yes but the sink outside isn’t the best
Stayed 1 night in Dec 2025

8/10 Good

Arriya

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Dec 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and confortable. Great location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Yi

Stayed 2 nights in Nov 2025

8/10 Good

Kamini

Liked: Cleanliness, staff & service, amenities
Staff great but room was not serviced. Option on in room iPad defaults to don’t clean.. Location felt a little sketchy.
Stayed 2 nights in Dec 2025

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities
Room spotless and totally functional.
Stayed 2 nights in Dec 2025

10/10 Excellent

Stuart

Stayed 1 night in Dec 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities
The perfect hotel, offering the best value for money in terms of location. My partner and I were welcomed at the reception by the sweetest receptionist, Hannah. She showed so much kindness and warmth when she received us. At check-in, we explained that we had had an unpleasant stay at another hotel, and Hannah demonstrated exceptionally good service. She is an employee who truly deserves a star! In addition to this, the hotel stay itself was fantastic. It was about a 10-minute walk from Liverpool Street and had shopping options nearby. The hotel staff were very welcoming, no matter when or where you encountered them.
Stayed 2 nights in Dec 2025

2/10 Terrible

Steven

Stayed 1 night in Dec 2025

10/10 Excellent

Aliya

Stayed 2 nights in Dec 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Chronis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent location and staff
Stayed 4 nights in Dec 2025