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Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Reception
Restaurant
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
147-149 Sussex Gardens, London, England, W2 2RY
  • Place, Hyde Park
    ‪4 min walk‬
  • Place, Kensington Gardens
    ‪4 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Non Smoking

  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

Room amenity

Standard Room, 3 Single Beds, Non Smoking

  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(1 review)
  • 7 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(2 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Cosy Double Room

In-room safe, desk, laptop workspace, blackout curtains

Cosy Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Cosy Single Room

In-room safe, desk, laptop workspace, blackout curtains

Cosy Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Standard Room with Double Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

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About this property

Queensway Hotel, Sure Hotel Collection by Best Western

Dry cleaning, a 24-hour front desk and express check-in are available at this smoke-free hotel. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a front desk safe are on-site.
Queensway Hotel, Sure Hotel Collection by Best Western offers 42 accommodations with a safe and coffee/tea makers. Televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Queensway Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi and wired Internet
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
Queensway Hotel, Sure Hotel Collection by Best Western offers its guests multilingual staff, tour/ticket assistance, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. Queensway Hotel, Sure Hotel Collection by Best Western also features express check-in, express check-out, and a front desk safe.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6 per person

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 6 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 155 out of 1002 reviews
Rating 8 - Good. 382 out of 1002 reviews
Rating 6 - Okay. 306 out of 1002 reviews
Rating 4 - Poor. 115 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Very quick and easy with a lovely early check in
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kimberley

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean, comfortable, friendly staff. Would definitely stay there again.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly front desk, clean tidy room. Hotel located close to bars and restaurants at Paddington.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities
Great service. Slept well.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, the reception staff were friendly and helpful even late at night. The hotel was handy for Paddington station, there were good restaurants nearby.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here every time I need a decent hotel in central London. Very convenient, clea, quiet and good value
Stayed 1 night in Aug 2025
Verified

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities
The rooms were clean and tidy, but the bathroom was ofn the smaller side.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Catharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location near Paddington Station.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Kat

Liked: Cleanliness
Great location so close to paddington station kensington garden, many shops and restaurants. The hotel is very narrow, quirky, small room, but all we needed. Comfy beds, good amount of water. Breakfast was good, very clean breakfast room. All in all we enjoyed our stay.
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Doris

Staff were courteous but beds were very uncomfortable, tumblers in rooms weren’t very clean, en-suite bin was all dented, light above mirror didn’t work, overflow space in sink had never been cleaned. First impressions is the front door……. The steps and tiles leading in had never been swept or washed
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Paddington Station and to a variety of restaurants. Staff was friendly and helpful. We were able to check in early, which was a plus!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect! Short walk to Paddington Station and in a quiet area. The staff were very helpful and friendly. Room was clean and amenities were great.
Stayed 1 night in May 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The hotel is in a great location, very easy walk from Paddington station and plenty of restaurants. It felt very safe. The rooms are on the smaller side however we were rarely in them only to sleep,
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay. Very nice. Gentleman serving breakfast was lovely.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would recommend this hotel.
Stayed 4 nights in Apr 2024
Verified

6/10 Okay

Margaret

Disliked: Staff & service
Great location, old hotel
Verified

6/10 Okay

Aisha

Liked: Cleanliness, staff & service
The room was fine, bed was comfy however the bathroom was so tiny - they did email in advance to warn of this but we’d already booked & you can’t appreciate just how small it is until you see it! When you sit on the toilet the sink is half over you & the sink also blocks the shower so getting in was a squeeze! The building was also incredibly warm, it is January but you don’t need the heating on full blast when it’s a warm day outside.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Heinz-Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm, helpful staff, clean, close to public transportation.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

uzi

Liked: Cleanliness, staff & service, room comfort

Will recommend this to friends!

The location is perfect! Right up to Paddington to get anywhere and right down to oxford street; the staff is very gracious - prices good. Property is a little worn and could use refresh, but still clean. Breakfast according to my father was perfect.
Stayed 9 nights in Sep 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and friendly hotel. Perfect for an overnight stay.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Excellent proximity to all sights with closeness to Paddington and Hyde Park. Great value! It is possible to add breakfast for 6 pounds a person, which was nice. Basic rooms, but lovely staff!
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Hirokazu

Liked: Cleanliness, staff & service
Very good location.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

GENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only coupled blocks away from the Paddington station. Great location. Excellent value for the money!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rodolfo

Excellent stay and service, congrats!
Stayed 1 night in May 2023