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Montcalm Piccadilly Townhouse, London West End

Property class: 5 and above

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Photo gallery for Montcalm Piccadilly Townhouse, London West End

Front of property
Property amenity
Gym
Spa treatment
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Room service

Explore the area

View in a map
65-73 Shaftesbury Avenue, Piccadilly, London, England, W1D 6EX
  • Place, Leicester Square
    ‪2 min walk‬
  • Place, Piccadilly Circus
    ‪4 min walk‬
  • Place, Trafalgar Square
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪69 min drive‬

Room options

View all photos for Premier Single Room

Premier Single Room | Premium bedding, minibar, in-room safe, desk

Premier Single Room

7.8 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, minibar, in-room safe, desk

Club Twin Room

9.2 out of 10
Wonderful
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Four Poster)

Suite (Four Poster) | Premium bedding, minibar, in-room safe, desk

Suite (Four Poster)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Single Room

Premium bedding, minibar, in-room safe, desk

Premier Single Room

  • Sleeps 1

View all photos for Premier Double Room

Premium bedding, minibar, in-room safe, desk

Premier Double Room

  • Sleeps 2

View all photos for Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Room

  • Sleeps 2

View all photos for Club Double Room

Premium bedding, minibar, in-room safe, desk

Club Double Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 3

View all photos for Four Poster Suite

Premium bedding, minibar, in-room safe, desk

Four Poster Suite

  • Sleeps 2

View all photos for Economy Double Room

Premium bedding, minibar, in-room safe, desk

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Premium bedding, minibar, in-room safe, desk

Twin Room

9.2 out of 10
Wonderful
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room

Club Room | Premium bedding, minibar, in-room safe, desk

Club Room

7.8 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Club Twin Room

  • Sleeps 2

Basic Double Room

  • Sleeps 2

View all photos for Double Room

Double Room | Premium bedding, minibar, in-room safe, desk

Double Room

8.8 out of 10
Excellent
(49 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Twin Room

  • Sleeps 2

Economy Double Room

  • Sleeps 2

Double Room

  • Sleeps 2

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About this property

Montcalm Piccadilly Townhouse, London West End

Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk. Housekeeping is available on request.
Montcalm Piccadilly Townhouse, London West End offers 67 accommodations with minibars and a safe. Beds feature premium bedding. 20-inch plasma televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Montcalm Piccadilly Townhouse, London West End's great location. During your stay, you're just a quick walk from Leicester Square. Features include free WiFi in public areas, plus a gym and a coffee shop/cafe.
  • Free WiFi
  • Enjoy a bite to eat at the café
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 3-minute walk from Leicester Square and 5 minutes on foot from Piccadilly Circus
There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Montcalm Piccadilly Townhouse, London West End.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
GAIL's Bakery – On-site café.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • GAIL's Bakery

Things to do

  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western London Piccadilly
Best Western Piccadilly
Best Western Piccadilly London
Best Western Premier Piccadilly
Best Western Premier Piccadilly London
Best Western Premier Shaftesbury Piccadilly
Best Western Premier Shaftesbury Piccadilly Hotel
Best Western Premier Shaftesbury Piccadilly Hotel London
Best Western Shaftesbury Piccadilly
Piccadilly Best Western
Shaftesbury Premier London Piccadilly Hotel London
Shaftesbury Premier London Piccadilly Hotel
Shaftesbury Premier London Piccadilly London
Shaftesbury Premier London Piccadilly
Piccadilly London West End Hotel London
Piccadilly London West End Hotel
Piccadilly London West End London
Piccadilly London West End
The Piccadilly London West End England
Piccadilly London West End House London
Piccadilly London West End House
The Shaftesbury Premier London Piccadilly
Best Western Premier Shaftesbury London Piccadilly
Piccadilly London West End Guesthouse London
Piccadilly London West End Guesthouse
The Piccadilly London West End England
Piccadilly End Guesthouse
Piccadilly End

Montcalm Piccadilly Townhouse, London West End Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1008 reviews
Rating 8 - Good. 235 out of 1008 reviews
Rating 6 - Okay. 114 out of 1008 reviews
Rating 4 - Poor. 58 out of 1008 reviews
Rating 2 - Terrible. 39 out of 1008 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Erica

Stayed 1 night in Jan 2026

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities
Outstanding customer service.
Stayed 1 night in Jan 2026

10/10 Excellent

Gaynor

Liked: Cleanliness, amenities, property conditions & facilities
Great service, comfy beds and spotless! Brilliant location for theatres, shopping and nightlife! Wouldn’t hesitate to go back. Lovely staff who can’t do enough to help!
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
Great hotel very clean great location friendly staff
Stayed 1 night in Dec 2025

6/10 Okay

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

mr m j

Stayed 1 night in Dec 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, 5 star service and close to amazing shops and night life.
Stayed 1 night in Jan 2026

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
No Breakfast received nor ask for in truth. Had to use Gail’s next door, the area was packed, untidy and No coffee available. Only one young girl working, it was not her fault.
Stayed 1 night in Jan 2026

8/10 Good

Jane

Stayed 1 night in Dec 2025

10/10 Excellent

Kamil

Stayed 3 nights in Dec 2025

10/10 Excellent

Erica

Stayed 1 night in Dec 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a fabulous location. Staff always very welcoming and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, well laid out with clean facilities. The staff, especially Tilly, couldn’t have been nicer, really made the effort to make you feel special. Central to all London has to offer. Would definitely stay there again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, very clean and the staff were very helpful and friendly. The bed was vey comfortable.
Stayed 1 night in Dec 2025

6/10 Okay

Deborah, Lynden

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel and room was clean. Staff were nice and tried to be helpful. Biggest note about this hotel is that we booked a queen room. When we got into our room it was a double. Apparently they don’t have queen beds as stated in the Expedia room details. We stayed here 3 days before and after another part of our trip. The front desk staff and manager after the first part of our stay re the size of bed made it sound like they were going to do something when returned at the end of our trip. We got a slightly smaller room with no tub and still a double bed. We may have considered upgrading had they offered that to us but they did not. On a main street and street noise can be quite loud and we were on the 5th and then 4th floors. Location is great but there is no room out front for hotel drop off or pickup.
Stayed 3 nights in Dec 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
Lovely hotel clean and cosy great staff and great location
Stayed 1 night in Dec 2025

10/10 Excellent

Samantha

Stayed 1 night in Dec 2025

8/10 Good

Jacqueline

Stayed 1 night in Dec 2025

8/10 Good

smriti

Liked: Cleanliness, amenities
The staff was phenomenal! The lady at the front desk walked my luggage across the street to my uber! That’s great service!
Stayed 4 nights in Dec 2025

6/10 Okay

Ruben

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was good, location great, friendly staff. However the hold on my CC still hasn’t cleared after almost 4 weeks and my messages are being ignored.
Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Staff were courteous, great location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Hazel

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Location and staff are really nice and kind
Stayed 1 night in Nov 2025

10/10 Excellent

Virginie

Stayed 3 nights in Dec 2025

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival the front desk staff were welcoming and really helpful. I stayed for 1 night with my little boy, the location was perfect for our itinerary. The bed was very comfortable indeed! We didn’t have breakfast inc however I didn’t want to mark it down on the review given we didn’t have it. Would definitely stay again :)
Stayed 1 night in Dec 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities
Lovely room. Fabulous staff.
Stayed 2 nights in Dec 2025