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Montcalm Piccadilly Townhouse, London West End

5.0 star property

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Photo gallery for Montcalm Piccadilly Townhouse, London West End

Front of property
Lounge
Interior entrance
Gym
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Room service

Explore the area

View in a map
65-73 Shaftesbury Avenue, Piccadilly, London, England, W1D 6EX
  • Place, Leicester Square
    ‪2 min walk‬
  • Place, Piccadilly Circus
    ‪4 min walk‬
  • Place, Trafalgar Square
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Deluxe Single Room

Premium bedding, minibar, in-room safe, desk

Deluxe Single Room

7.6 out of 10
Good
(12 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, minibar, in-room safe, desk

Club Twin Room

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Four Poster)

Suite (Four Poster) | Premium bedding, minibar, in-room safe, desk

Suite (Four Poster)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Single Room

Premium bedding, minibar, in-room safe, desk

Premier Single Room

  • Sleeps 1

View all photos for Premier Double Room

Premium bedding, minibar, in-room safe, desk

Premier Double Room

  • Sleeps 2

View all photos for Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Room

  • Sleeps 2

View all photos for Club Double Room

Premium bedding, minibar, in-room safe, desk

Club Double Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 3

View all photos for Four Poster Suite

Premium bedding, minibar, in-room safe, desk

Four Poster Suite

  • Sleeps 2

View all photos for Economy Double Room

Economy Double Room | Premium bedding, minibar, in-room safe, desk

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

9.2 out of 10
Wonderful
(17 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room

Club Room | Premium bedding, minibar, in-room safe, desk

Club Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

Club Twin Room

  • Sleeps 2

Basic Double Room

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

8.8 out of 10
Excellent
(48 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Montcalm Piccadilly Townhouse, London West End

Luxury hotel with a coffee shop/cafe, 3-minute walk to Leicester Square
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk. Housekeeping is available on request.
Montcalm Piccadilly Townhouse, London West End offers 67 accommodations with minibars and a safe. Beds feature premium bedding. 20-inch plasma televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Montcalm Piccadilly Townhouse, London West End's great location. During your stay, you're just a quick walk from Leicester Square. Features include free WiFi in public areas, plus a gym and a coffee shop/cafe.
  • Free WiFi
  • Enjoy a bite to eat at the café
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Leicester Square and 5 minutes on foot from Piccadilly Circus
There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Montcalm Piccadilly Townhouse, London West End.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
GAIL's Bakery – On-site café.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • GAIL's Bakery

Things to do

  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western London Piccadilly
Best Western Piccadilly
Best Western Piccadilly London
Best Western Premier Piccadilly
Best Western Premier Piccadilly London
Best Western Premier Shaftesbury Piccadilly
Best Western Premier Shaftesbury Piccadilly Hotel
Best Western Premier Shaftesbury Piccadilly Hotel London
Best Western Shaftesbury Piccadilly
Piccadilly Best Western
Shaftesbury Premier London Piccadilly Hotel London
Shaftesbury Premier London Piccadilly Hotel
Shaftesbury Premier London Piccadilly London
Shaftesbury Premier London Piccadilly
Piccadilly London West End Hotel London
Piccadilly London West End Hotel
Piccadilly London West End London
Piccadilly London West End
The Piccadilly London West End England
Piccadilly London West End House London
Piccadilly London West End House
The Shaftesbury Premier London Piccadilly
Best Western Premier Shaftesbury London Piccadilly
Piccadilly London West End Guesthouse London
Piccadilly London West End Guesthouse
The Piccadilly London West End England
Piccadilly End Guesthouse
Piccadilly End

Montcalm Piccadilly Townhouse, London West End Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 110 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
The hotel is an amazing location which was the main reason that we chose it in order to go to the theatre as well as the good reviews. On arrival the desk staff were extremely helpful and positive with the lobby being fully decorated for Halloween which added to the friendly feel. We were personally shown to our room which was a nice touch, the room was clean and kept well. Unfortunately my wife had developed some health and mobility issues before our trip and after staying one night in the room which only had a stand up shower we asked the night staff if it would be possible to move to a room with a bath and they said that they would be happy to accommodate this and would leave a message for the morning team. We all know that sometimes these things don't happen but when we spoke to them in the morning they said it was all sorted and that they would move our cases etc. while we went out for the day. On our return not only had this been done but we were left a card and bottle of wine hoping that my wife was feeling better. The staff at this hotel are amazing, very friendly and so considerate, I have recommended it to all my friends and we will most definitely be returning, we have never felt so looked after by a hotel team.
Stayed 2 nights in Oct 2025

8/10 Good

Luca, Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
Convenient great location. Awesome service!
Stayed 3 nights in Oct 2025

10/10 Excellent

Xochitl

Liked: Cleanliness, property conditions & facilities
Very clean and comfortable rooms. I have stayed here before, very close to shops , restaurants and Musical theaters. Staff is very polite and professional, makes you feel special.
Stayed 1 night in Oct 2025

10/10 Excellent

Xochitl

Stayed 3 nights in Oct 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Stayed 1 night in Oct 2025

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good over all. Bed was a bit of a let down.

Overall it was a good experience with the highlights being location and service, all tye staff were amazing. The bed wasn't great and did make my sleep less good than I would like and that is the main reason for 4 stars.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Stayed 2 nights in Oct 2025

6/10 Okay

Nikunj

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Was a good hotel overall and was in walking distance of west end covert garden and theatre district. Only issue we had was we were given a disabled room when we don't have any disability was unable to change and we were not any reason why were given this room. Being so close has it's drawbacks as it was very noisy outside our room being on a busy main street. Everything we wanted to see and visit was with walking distance so in that sense we were not really bothered as we only stayed for one night
Stayed 1 night in Oct 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t fault the location - smack bang in the middle of the action! 2 minute walk to Leicester Square. Excellent service - front desk were really superb. We just booked an “economy double” as at a late night party - the room was really small, much smaller than we expected and the bed looked like a small double but they assured us it was a double. OK for one but not great for two. Shower was good though! Would recommend this hotel but book the next room up on the list and spend a bit more for more comfort.
Stayed 1 night in Oct 2025

8/10 Good

Ivor

Stayed 1 night in Oct 2025

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

6/10 Okay

David

Stayed 1 night in Sep 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Very happy with the accomodations.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming. Friendly and helpful staff. Great location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Miss

Stayed 3 nights in Sep 2025

10/10 Excellent

Jacqueline Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay in the heart of London. We were very close to food and shopping. The streets outside came alive at night, but the room stayed fairly quiet. The room was very clean and updated. The staff was amazing and went above and beyond to make our stay memorable. The room was a bit smaller than we thought, but that was to be expected considering the location. Overall, we really enjoyed our stay and the staff was very friendly and helpful!
Stayed 3 nights in Sep 2025

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2025

10/10 Excellent

Kali, Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can I say an absolutely amazing stay from start to finish.Wiktoria and her team were on point from minute we stepped in to drop our bags off early. Upon checking in we were shown to our room by an amazing attendant (sorry I have forgotten your name) he showed us all the mechanisms for lighting and heating control. Our bags we had dropped earlier were in the room waiting for us. Customer service is top tier. Beds super comfy and the toiletries are to die for (London sourced & vegan). The extra touches like the suite upgrade with the gorgeous views of the courtyard behind, the free fruit and water in room, the gorgeous gifts of wine, chocolates and our goody bags made the stay extra special. 7 min walk from Leicester Square Tube right on edge of China Town and Soho. Couldn't have asked for a better service or experience. Massive thanks to Wiktoria, Tilly and the rest of the team.
Stayed 1 night in Sep 2025