The staff extended an extremely warm welcome and continued to go above and beyond to make sure our room and stay was wonderful! Truly continues to be our absolute favorite place to stay in Sanya Monica! Thank you so very much again, to Gavin and all the amazing staff!đđđđđđđ
The property is understaffed and not secure. No one greets you in front of the hotel and rarely inside of it. On the second day of my 4-day stay, my humble request for fresh towels was never fulfilled. The few people working in the hotel are sincere and thoughtful but overextended and overwhelmed. This was my second stay. I will go back to the Chateau or Sunset Tower where the service is reliable.