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"Its all about customer service, and the staff at the Mercure Plaza in Biel know this perfectly. We arrived late to be confronted with at first no rese ... " More

By DvD 1962 on Sun 25 Jan 2015

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Classic Room, 2 Single Beds, Bathtub

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
CHF 133* Per night/room 24 May - 25 May

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Classic Room, 1 Single Bed, Bathtub

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

During your stay at Mercure Plaza Biel, you're just a quick walk from City Park. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.

  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant Barrique
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Just a 5-minute walk from City Park and 6 minutes on foot from Swiss Reformed City Church
  • Cats and dogs welcome for a fee

Mercure Plaza Biel ratings based on 53 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Plaza Biel

Everyone (21) Couples (14) Business (3) Family (7)
5 out of 5
Amazing

Posted by on 6 Nov 2023

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4 out of 5

Solution driven

Its all about customer service, and the staff at the Mercure Plaza in Biel know this perfectly. We arrived late to be confronted with at first no reservation being found in our name, and then being told they didnt have the room type we booked. Apologies followed with a clear statement that they would find a way to make it right, which they did within 30mins phoning us all was as reserved and booked. Well done!

Posted by on 25 Jan 2015

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4 out of 5
Dommage qu'il n'y avait pas de linges dans le sauna...

Posted by on 3 Feb 2024

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3 out of 5
Bien placé

Posted by on 20 Jan 2024

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4 out of 5

Posted by on 15 Oct 2023

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5 out of 5
Very nice hotel, friendly staff and everything was well appointed. Very comfortable bed!!!!

Posted by on 6 Aug 2023

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4 out of 5

Posted by on 12 May 2023

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4 out of 5
Hôtel moderne et bien situé, pas très loin de la gare. Transports à côté. Bon petit-déjeuner. Bon accueil. Dommage qu'il y ait des bruits à intervalles réguliers le soir dans la chambre (liés au chauffage?). Sinon une bonne adresse.

Posted by on 18 Dec 2022

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5 out of 5
Sehr freundlicher Empfang und auch am nächsten Morgen an der Reception mit Namen begrüsst.

Posted by on 17 Nov 2022

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5 out of 5
Top Service!

Posted by on 22 Aug 2022

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Property Features

Mercure Plaza Biel offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1701 square feet (158 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at the business-friendly Mercure Plaza Biel. For a fee, parking is available.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • 1701 sq ft of conference space
  • 158 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • Water dispenser
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Biel/Bienne Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Plaza Biel offers 100 accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. This Biel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Restaurant Barrique – This restaurant specialises in international cuisine.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 25.00 per pet, per night
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Noise-free rooms not guaranteed
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 50.00
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 2.00 per accommodation, per night
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25.00 for adults and from CHF 25 for children
  • Self-parking fee: CHF 19.00 per night (in/out privileges)
  • Pet fee: CHF 25.00 per pet, per night
  • Early check-in fee: CHF 30.00 (subject to availability)
  • Late check-out fee: CHF 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Biel Plaza
  • Mercure Hotel Biel Plaza
  • Mercure Plaza Biel
  • Accor Plaza Biel
  • Mercure Plaza Biel Hotel
  • Mercure Plaza Biel Hotel Biel
  • Mercure Plaza Biel Biel
  • Mercure Plaza Biel Hotel
  • Mercure Plaza Biel Hotel Biel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.