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The Ritz-Carlton Tenerife, Abama

5.0 star property

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Photo gallery for The Ritz-Carlton Tenerife, Abama

Banquet hall
Property video
1 bedroom, premium bedding, minibar, in-room safe
On the beach, free beach shuttle, sun-loungers, beach umbrellas
8 restaurants, breakfast, lunch, dinner served; Spanish cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly

Explore the area

View in a map
Calle María Zambrano, 2, Carretera General Tf 47 Km 9, Guia de Isora, Tenerife, 38687
  • Place, Abama Golf Course
    ‪7 min walk‬
  • Place, Siam Park
    ‪15 min drive‬
  • Place, Puerto Colon Marina
    ‪15 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking, Resort View

Deluxe Room, Non Smoking, Resort View | View from room

Deluxe Room, Non Smoking, Resort View

9.6 out of 10
Exceptional
(21 reviews)
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View | View from room

Deluxe Room, Non Smoking, Ocean View

9.2 out of 10
Wonderful
(11 reviews)
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Resort View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Resort View (Balcony)

  • 80 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Resort View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Resort View (Balcony)

  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | View from room

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Retreat, One Bedroom Suite, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Retreat, One Bedroom Suite, Garden View

  • 80 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

10.0 out of 10
Exceptional
(6 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Retreat, One Bedroom Suite, Ocean View

View from room

Retreat, One Bedroom Suite, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Garden view

View from room

Retreat Adults Only, Garden view

  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Ocean view

View from room

Retreat Adults Only, Ocean view

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat, Deluxe Garden View

Retreat, Deluxe Garden View | Property amenity

Retreat, Deluxe Garden View

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat, Deluxe Ocean View

Retreat, Deluxe Ocean View | Property amenity

Retreat, Deluxe Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, One Bedroom Suite, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Retreat Adults Only, One Bedroom Suite, Garden View

  • 80 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, One Bedroom Suite, Ocean View

View from room

Retreat Adults Only, One Bedroom Suite, Ocean View

7.0 out of 10
Good
(2 reviews)
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (Ritz Carlton Suite)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms, Non Smoking, Balcony (Ritz Carlton Suite)

  • 277 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Royal Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Royal Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 598 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Pool | 7 outdoor pools, pool umbrellas, pool loungers

Suite, 2 Bedrooms, Non Smoking

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Retreat, One Bedroom Suite with private Pool

1 bedroom, premium bedding, minibar, in-room safe

Retreat, One Bedroom Suite with private Pool

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, One Bedroom Suite with private Pool

1 bedroom, premium bedding, minibar, in-room safe

Retreat Adults Only, One Bedroom Suite with private Pool

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms, Garden View

  • 129 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Retreat, Two Bedroom Suite with private Pool

1 bedroom, premium bedding, minibar, in-room safe

Retreat, Two Bedroom Suite with private Pool

  • 129 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Garden View

Family Room, 2 Double Beds, Garden View | 1 bedroom, premium bedding, minibar, in-room safe

Family Room, 2 Double Beds, Garden View

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Ocean View

Family Room, 2 Double Beds, Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Family Room, 2 Double Beds, Ocean View

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

The Ritz-Carlton Tenerife, Abama

Luxury hotel on the beach, with 7 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton Tenerife, Abama's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. Housekeeping is available on request.
The Ritz-Carlton Tenerife, Abama offers 462 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa, Abama has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton Tenerife, Abama. During your stay, you're just a quick walk from Abama Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Spanish cuisine with a poolside location at M.B, one of the property's 8 restaurants
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Indulge with facials, deep-tissue massages or body treatments at The Ritz-Carlton Spa, Abama
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 12 minutes by car from Alcala Beach and 14 minutes from Puerto Colon Marina
  • Free beach shuttle service
  • Cats and dogs welcome for a fee
For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Ritz-Carlton Tenerife, Abama, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This Mediterranean hotel also offers a children's pool, a 24-hour fitness centre and a hot tub. Free self parking is available. A complete renovation of The Ritz-Carlton Tenerife, Abama was completed in June 2023.

This 5-star Guia de Isora hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
M.B – This poolside fine-dining restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). 2-star Michelin rating. Reservations are required.
Akira Back Tenerife – Overlooking the ocean and golf course, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. 1-star Michelin rating. Reservations are required. Open selected days.
El Mirador – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Txoko – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Verona – This family restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The Ritz-Carlton Tenerife, Abama is listed in the 2022 Condé Nast Traveller Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 8 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Akira Back Tenerife
  • El Mirador
  • M.B
  • Txoko
  • Verona

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Billiards/pool table
  • Books
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 7 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 4 meeting rooms
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic coffee stirrers
  • Reception hall
  • Renovated entire property - June 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Half board inclusive rate plans include breakfast and dinner for 2 adults only.

Renovations and closures

The property will be renovating from 31 May 2026 to 31 July 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 150 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 181 per vehicle (return, maximum occupancy 3)
  • Pet fee: EUR 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Ritz-Carlton Tenerife, Abama offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Abama
Abama Golf Guia de Isora
Abama Golf Resort Guia de Isora
Abama Resort
Abama Resort Golf
Golf Abama
Resort Abama
Ritz-Carlton Abama Hotel Guia de Isora
Ritz-Carlton Abama Hotel
Ritz-Carlton Abama Guia de Isora
Ritz-Carlton Abama
The Ritz Carlton Abama
The Ritz Carlton Tenerife Abama
The Ritz-Carlton Tenerife, Abama Hotel
The Ritz-Carlton Tenerife, Abama Guia de Isora
The Ritz-Carlton Tenerife, Abama Hotel Guia de Isora

Reviews

The Ritz-Carlton Tenerife, Abama Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 509 out of 741 reviews
Rating 8 - Good. 166 out of 741 reviews
Rating 6 - Okay. 46 out of 741 reviews
Rating 4 - Poor. 12 out of 741 reviews
Rating 2 - Terrible. 8 out of 741 reviews

Reviews

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 7 nights in Oct 2025

10/10 Excellent

Jackson Dan, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Rummana

Stayed 5 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and a beautiful hotel

Cannot recommend this hotel highly enough, especially ‘The Retreat’ if you’re travelling as adults only. Our pool was generally very quiet and the service poolside was great - the tapas for lunch at Mirador was also a lovely addition, again with great staff and service. The little touches in our room for birthdays and our wedding anniversary was so nice, plus at our evening meals. Thank you again to all of the wonderful staff for making this such a memorable trip!
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and grounds. The service was phenomenal. Our luggage was delayed for two days getting to Tenerife from Amsterdam airport and when we checked in the staff gave us a care bag with t-shirts, toothbrushes, toothpaste, etc. to get us through. Our family had a great time here. If coming here I recommend renting a car for a few days for excursions as taxi fare quickly becomes very expensive (often more than the excursion cost!) as the hotel is on the south end of the island but many excursions are out of the north.
Stayed 8 nights in Jul 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, appealing & peaceful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

The hotel was one of the best hotels I’ve ever stayed at. The staff was amazing and the overall experience was great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Laszlo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing staff. Exceptional service! Stunning views, unique architecture. Wonderful breakfast and excellent dining opportunities.
Stayed 10 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three-night getaway

Staff members were hard working, professional, and knowledgeable. We felt well cared for.
Stayed 3 nights in Jul 2025

10/10 Excellent

Madeleine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A truly exceptional stay. Rooms are beautifully designed, spotless and tranquil.Service was second to none, We were lucky enough to be up graded to the retreat which was perfect. Breakfast was a treat, with a huge buffet to select from as well as off the menu choices. Cant recommend highly enough .
Stayed 7 nights in Jun 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Challenges deftly met

One or two challenges were dealt with swiftly and effectively by the team and particular compliments to Gonzalo and Joao Couto for their kindness. The Club area is indeed some experience and Joao and his team should be complimented for their responsiveness
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Aleksander T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Ipshita

Liked: Cleanliness, amenities, property conditions & facilities
This was the most incredible experience for me. The staff was very attentive and friendly and I felt at home. The restaurants are amazing and the view is just awesome. The staff is on it and your request are always taken into consideration. Specially the concierge team ( Gaida) was very helpful to me and made me feel the love. It was a truely remarkable experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, pools and service
Stayed 4 nights in Jun 2025

10/10 Excellent

Hope

Stayed 5 nights in Jun 2025

10/10 Excellent

Shabnam

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, everything is pretty much perfect. Staff is extremely friendly, polite and always helpful. The hotel is spotless, delicious food particularly at the restaurant Verde Mare, grounds are stunning, spa astonishing...
Stayed 2 nights in Jun 2025

10/10 Excellent

Leonard

Stayed 5 nights in Jun 2025

10/10 Excellent

Maureen

Stayed 5 nights in May 2025

10/10 Excellent

Priya

Liked: Cleanliness, amenities, property conditions & facilities
Had an incredible 7 nights. The staff were amazing. We stayed in the retreat section. Worth the extra money. Opted for half board and really Enjoyed
Stayed 7 nights in May 2025

10/10 Excellent

sarah

Stayed 5 nights in May 2025

4/10 Poor

Michael Malcolm

Liked: Cleanliness
Disliked: Staff & service
It would be fair to say that our visit was not quite what we were expecting and, in various areas, we felt that the standards of service fell considerably short of a resort of this quality. The specific concerns we raised in a letter to the Resort Manager (to which we didn't receive a response) included; (i) the degree of self-service attaching to both the pool areas and the lobby bar; (ii) poor interactions with guest service departments and (iii) disturbance to guests over 3 days of a large wedding party. It is often the small things that a hotel does well that really stays with the guest upon their departure. The opposite is also true; in that if a property falls short on the small things, it tends to leave a lasting poor impression.
Stayed 7 nights in Feb 2025

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing, beautiful, friendliest luxury hotel ever. They are over the top when it comes to service.
Stayed 7 nights in May 2025