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4.6 out of 5

"Had a 5 night break between Christmas and New Year. We chose the Sheraton because of its proximity to the airport and the Metro ( Union Station), and ... " More

By a verified traveller on Sun 06 Jan 2019

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Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
CHF 65* Per night/room 19 Jun - 20 Jun

Club Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sheraton Dubai Creek Hotel & Towers. During your stay, you'll be within walking distance of Gold Souk. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Vivaldi, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by foot from Al Ghurair Centre and a 5-minute drive from Gold Souk

Sheraton Dubai Creek Hotel & Towers ratings based on 23 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Dubai Creek Hotel & Towers

Everyone (18) Couples (2)
5 out of 5

Posted by on 17 Oct 2022

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4 out of 5
Had a 5 night break between Christmas and New Year. We chose the Sheraton because of its proximity to the airport and the Metro ( Union Station), and because of the quieter location in the old part of town as opposed to Jumeriah Beach end of town. Creek side was an added advantage. We arrived in the evening and found the check in staff friendly, efficient and speedy. Our room was a regular twin on the third floor, creek facing. It was a treat to draw back the curtains and see the Dhow boats all lit up cruising up and down, with the spectacular back drop of the distant Burj Kalifa and Dubi Frame. House keeping during our stay was very good – provided a very clean and tidy room with a plentiful supply of bottled water and clean towels. Breakfast in the Hatte was excellent. All the choices you could ask for: English breakfast, cereals, egg station, curry, bakery, cheeses etc. The staff were very attentive at all times, removing finished crockery from the tables promptly. The hotel runs a complimentary transfer to the Dubai Mall (Burj Kalifa) and to Al Mamzar Beach. The beach is well worth a visit (Dirhams 5 entry fee). The hotel allows you to take their pool towels and package them up for you. Very useful. Found the pool area to be spacious and in the sun most of the day, with under cover areas and umbrellas for those that require them. One downside of the side by side sun loungers is that there are selfish people who decide to light up their cigarettes and blow smoke over guest

Posted by , from Bexley, Kent on 6 Jan 2019

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5 out of 5
Amazing hotel and friendly and superb service from staffs.

Posted by , from Birmingham on 25 Sep 2018

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4 out of 5

Nice Transient Hotel

Pros: The bedrooms - bathroom - the views
Cons: Definantly the pool area - its not attractive at all. They need someone with some imagination to spruce it up.
Location: Good location for airport & metro
We stayed in a club room on the 11th floor. This is a good hotel for overnight stay. Lovely rooms, fabulous bathroom & great views. Hotel staff are always happy & willing to help. Nice restaurants, but in general, we found them VERY overpriced. Good English pub with great atmosphere. The pool area desperately needs updating and making more inviting & attractive - its really quite ugly. The pool staff take the "no personal contact" thing WAY too far - having witnessed them telling 2 separate couples who were in the pool to stay apart - awkward & embarrassing for everyone around. Having stayed in other more relaxed hotels in Dubai - we found this quite annoying.

Posted by , from UK on 4 Nov 2017

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5 out of 5

Excellent service with a smile

Pros: Staff were all very friendly and happy to provide service
Location: Location is good, next to the creek where you can take the river taxi to the old town area. Nearest metro is 10 minutes walk
Great hotel. From the moment that we walked in to the day we left, staff were always polite and happy to provide service.

Posted by on 23 Mar 2017

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5 out of 5

Beautiful hotel. Fantastic views of the creek.

Reception staff are really helpful. I had a Club room which was beautiful. The complementary breakfast and afternoon tea were fabulous.

Posted by on 14 Feb 2017

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4 out of 5

Friendly, helpfully staff

Nice hotel- staff were very helpful. Most times needed to request glasses/mugs as they were never replaced! Location- a little far out from Dubai marina & Palm Island, but this is reflected in the price. Restaurants were great- serving great food. Breakfast was good too - worth booking B&B as there are no nearby places to have breakfast.

Posted by on 14 Jan 2017

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5 out of 5

Fantastic hotel, conveniently situated.

This is the sixth time I have stayed at this hotel in the last seven years. I think this says everything about the place. Clean, well appointed, modern with friendly hard working staff. It has beautiful views and has excellent transport links. Perfect for me.

Posted by , from Stockton-On-Tees on 8 Sep 2016

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5 out of 5
Fantastic stay, amazing breakfast. I like very much this place.

Posted by on 5 Dec 2023

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Comment from Hotel Management

6 Dec 2023 by Maher Hkiri

Dear katia,Thank you for sharing your feedback regarding your amazing breakfast and hotel stay experience with us.We hope to see you again soon and we'll make sure to continue to provide you with an outstanding service.Warm regards.Regards

5 out of 5

Posted by , from Frauenfeld on 14 Mar 2022

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About the Sheraton Dubai Creek Hotel & Towers

Location Baniyas Street, Dubai,

Property Features

Sheraton Dubai Creek Hotel & Towers offers its guests 2 outdoor swimming pools, a sauna, a 24-hour fitness centre, and a children's pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Business amenities include a 24-hour business centre and 9 meeting rooms. Event space at this hotel measures 323 square feet (30 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Sheraton Dubai Creek Hotel & Towers. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 268 guestrooms or units
  • 11 levels
  • 4 dining venues
  • 2 bars or lounges
  • 323 sq ft of conference space
  • 30 sq. m of conference space
  • Built in 1978
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Union Station (0.9 km / 0.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Dubai Creek Hotel & Towers offers 268 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and bidets. This Dubai hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Vivaldi – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Kimura-Ya – This restaurant specialises in Japanese cuisine and serves brunch, lunch and dinner. Open daily.

By The Bay – This poolside bar serves lunch, dinner and light fare. Happy hour is offered. Open daily.

Chelsea Arms Pub – This pub specialises in international cuisine and only serves dinner. Open daily.

The Lobby Café – This café specialises in Cajun/Creole cuisine and serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Safari nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments.

  • Number of treatment rooms 2
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Private check-in at Club Lounge for Club room reservations available 7 AM-2 AM.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 100.00 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Dubai Creek Hotel & Towers

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • One child stays free
  • Car recommended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 129 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 100.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Creek Sheraton
  • Dubai Towers Hotel
  • Hotel Creek
  • Sheraton Creek
  • Sheraton Creek Hotel
  • Sheraton Dubai Creek Hotel & Towers
  • Sheraton Dubai Creek Towers
  • Sheraton Hotel Creek
  • Dubai Sheraton
  • Sheraton Dubai Creek Hotel Towers
  • Sheraton Creek Hotel Towers
  • Sheraton Creek Towers
  • Sheraton Dubai Creek & Towers
  • Sheraton Dubai Creek Hotel & Towers Hotel
  • Sheraton Dubai Creek Hotel & Towers Dubai
  • Sheraton Dubai Creek Hotel & Towers Hotel Dubai

You should know

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.