Service at the front desk is excellent, very welcoming and friendly. Because my room is at the building behind, they offer to help me carry the luggage and I told them I can handle it myself as I only have one piece of luggage. However when he show me I have to go to 2nd floor without the elevator, I accepted his help. This is a nice clean hotel close to Victoria coach station and the underground tube, very walkable for shopping and restaurant located at a safe area. However if you have heavy luggage then you might need help to carry your luggage up and down those narrow stairs. Also sound proofing wasn’t great either, we can hear the action next door. This hotel location excellent if you need to take coaches for excursions like Stonehenge and Windsor Castle, the pick up point is within 5 minutes.