Whilst accepting the Somerset is a budget hotel in the West End, there is no excuse for incomplete repairs in the room, a broken toilet seat, only one towel in the room when it was booked for double occupancy, only 1 spare pillow and a very uncomfortable bed. The out of hours keypad entry system is unreliable - it took nearly 10 minutes to get it to work. On the plus side, the shower was very good. In summary, a great location, but in shabby condition