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Best Western Plus Hotel St. Raphael

4.0 star property

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Photo gallery for Best Western Plus Hotel St. Raphael

Lobby
Lobby
Fitness facility
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Adenauerallee 41, Hamburg, HH, 20097
  • Miniatur Wunderland
    ‪3 min drive‬
  • Hamburg Cruise Center
    ‪3 min drive‬
  • Elbe Philharmonic Hall
    ‪4 min drive‬
  • Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | Down duvets, minibar, in-room safe, desk

Comfort Room, 1 Double Bed

9.0 out of 10
Wonderful
(29 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down duvets, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Down duvets, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(26 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Down duvets, minibar, in-room safe, desk

Standard Room, 1 Single Bed

8.4 out of 10
Very good
(5 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | Down duvets, minibar, in-room safe, desk

Junior Suite, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Comfort Plus)

Comfort Room, 1 Double Bed (Comfort Plus) | Down duvets, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Comfort Plus)

9.6 out of 10
Exceptional
(18 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Plus Comfort Double Room

Down duvets, minibar, in-room safe, desk

Plus Comfort Double Room

  • Sleeps 2

View all photos for Standard Single Room

Down duvets, minibar, in-room safe, desk

Standard Single Room

  • Sleeps 1

View all photos for Standard Double Room

Down duvets, minibar, in-room safe, desk

Standard Double Room

  • Sleeps 2

View all photos for Junior Double Bed Suite

Down duvets, minibar, in-room safe, desk

Junior Double Bed Suite

  • Sleeps 2

View all photos for Comfort Double Room

Down duvets, minibar, in-room safe, desk

Comfort Double Room

  • Sleeps 2

View all photos for Standard Queen Room

Down duvets, minibar, in-room safe, desk

Standard Queen Room

  • Sleeps 2

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About this property

Best Western Plus Hotel St. Raphael

Hotel with a bar, near Miniatur Wunderland
Along with a fitness centre, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include conference space, a 24-hour front desk and a computer station.
Best Western Plus Hotel St. Raphael offers 118 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Hotel St. Raphael. During your stay, you're just a quick walk from Museum of Arts and Crafts Hamburg. You'll find features such as free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include meeting rooms, conference space and a gift shop
  • On-site recreation includes a gym
  • Just a 3-minute drive from Hamburg City Hall and a few minutes from Miniatur Wunderland
As a guest of Best Western Plus Hotel St. Raphael, you'll find a fitness centre, a terrace, and multilingual staff. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Best Western Plus Hotel St. Raphael also features gift shops/newsstands, a fireplace in the lobby, and room service (during limited hours). For a fee, parking is available.

This 4-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Bar – On-site bar. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: EUR 22 for adults and EUR 11 for children
  • A bar/lounge

Restaurants on site

  • Bar

Things to do

  • Bicycle storage
  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 11 for children
  • Uncovered self-parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number Adenauerallee 41, 20097 Hamburg, DE 118 706 406, Hotel St. Raphael Hospiz GmbH, HRB 74 52, 040248200

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Plus Hotel St. Raphael
Best Western Plus Hotel St. Raphael Hamburg
Best Western Plus St. Raphael
Best Western Plus St. Raphael Hamburg
Best Western St. Raphael
Hamburg Best Western
Best Western St Raphael
Best Plus St Raphael Hamburg
Best Western Plus Hotel St. Raphael Hotel
Best Western Plus Hotel St. Raphael Hamburg
Best Western Plus Hotel St. Raphael Hotel Hamburg

Best Western Plus Hotel St. Raphael Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 1007 reviews
Rating 8 - Good. 415 out of 1007 reviews
Rating 6 - Okay. 67 out of 1007 reviews
Rating 4 - Poor. 16 out of 1007 reviews
Rating 2 - Terrible. 4 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! Everything about the hotel was great. Excellent customer service and the breakfast buffet was really good. Peter was so friendly and attentive to whatever we needed while we ate. I wouldn't hesitate to stay at this hotel in the future.
Stayed 3 nights in May 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff friendly, location very convenient for train travel
Stayed 1 night in Apr 2025

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is less than 10 minutes walk from the central railway station along the road that passes outside the main entrance. My room was very spacious and overlooked a side street so was incredibly quiet for a location so close to the train station. The breakfast was well stocked and offered a good choice for all diets. I would happily stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rene, 26427

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top!
Stayed 1 night in Feb 2025

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel In The Center Of The City

My stay was really nice and comfortable and the front desk always remembers my name as I have stayed there for over 20 years at various times.
Stayed 1 night in Dec 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles optimal so wie immer, war schon öfter da, ist nur schon etwas her.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Martin

Travelled with partner
Hotel was close to train station and subway
Stayed 2 nights in Oct 2024

8/10 Good

Isabelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Practically situated

Good stay - hotel is very well situated between 2 Underground stops which get you directly into city centre, exhibition centre Messehalle and the airport! My room was big and comfortable. Only downside is that at breakfast two days running it felt that they did not replace the cooked food quick enough as I could not get my selection of scrambled eggs.
Stayed 3 nights in Sep 2024

8/10 Good

Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel but unfortunately, not in the best area, the area is somewhat run down, closed business and it attracts shady people.. Excellent breakfast, with ;large choice of foods, attentive staff in the breakfast room and reception. Room was small but quiet. Overall a good hotel despite the location.
Stayed 6 nights in Aug 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very friendly and helpful staff. Room was small but adequate for a short stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

10/10 Excellent

Marta

Stayed 1 night in Jul 2024

8/10 Good

Michiaki

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Alexandru

Avoid this location!

Hotel is good but location is not! A lot of homeless people and junkies doing drugs in the middle of the street. I was affraid of walking back to the hotel especially in the evening. I would have chosen a different hotel for sure if people would have been tell this in the reviews. Drugs were a well kept secret and I don t understand why!
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Jul 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located especially for the train station but at night it is seedy
Stayed 1 night in Jul 2024

8/10 Good

Ludmila

Stayed 4 nights in May 2024

10/10 Excellent

WILLIAM, Stoughton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 4 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy for Hamburg

Great hotel close to central station. Housekeeping staff were accommodating with our requests. Hotel is handy for Hamburg but the immediate area did feel a bit unsafe. Bed comfortable and clean room. Slightly outdated but overall nice presentation.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Ivory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I am in Hamburg, I enjoy staying at the Best Western Plus Hotel St. Raphael. It is a wonderful boutique style hotel in the City Center and walking distance to the Main Train Station and all the shops.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and lovely clean and large rooms!!
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in Ordnung!
Stayed 2 nights in Oct 2023