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Iberostar Waves Tucán - All Inclusive

4.5 star property

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Property video
Breakfast buffet
On the beach, white sand, sun-loungers, beach umbrellas
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

8.2 out of 10
Very good
(129 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

8.6 out of 10
Excellent
(34 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Premium with Beach View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium with Pool View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium with Pool View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium with Pool View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Single Room Premium with Beach View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium with Beach View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

  • Garden view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

  • Garden view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 1

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Room Premium

Free minibar, in-room safe, desk, blackout curtains

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Quadruple Room Premium with Pool View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

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4.3 out of 5, Excellent, 1,003 reviews
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About this property

Iberostar Waves Tucán - All Inclusive

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Tucán - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Iberostar Waves Tucán - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine at Bonsai, one of the property's 8 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to hot stone massages, body scrubs or aromatherapy at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the location
  • 6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Uxmal Restaurante – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.
Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1009 reviews
Rating 8 - Good. 268 out of 1009 reviews
Rating 6 - Okay. 87 out of 1009 reviews
Rating 4 - Poor. 45 out of 1009 reviews
Rating 2 - Terrible. 37 out of 1009 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Maxim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and nature was amazing.
Stayed 6 nights in Dec 2025

8/10 Good

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property grounds. Main pool does not have a swim up bar and no service, had to get out to go get drinks. The resort credit is not a real credit should be advertised as coupons for the resort. You can only use a little bit of the credit at certain places. The property raises prices if you use the credit. We were offered a massage from one of the employees for $128 and when we mentioned what the cost would be with the credit was told she would have to raise the price to $150 and we could get $25 off.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nikola

Stayed 6 nights in Dec 2025

2/10 Terrible

Lily

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The amount of noise that came in every morning at 6:00 am was ridiculous . Construction trucks, bags of dirt, ply wood and drilling felt more like a construction site then a resort. We also got food poising and lost a day due to being sick . We informed staff and both our concern just to be told they are sorry and just smiled at us. Not a good experience.
Stayed 7 nights in Dec 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were very friendly. Wild life is very nice. Overall very nice place.
Stayed 7 nights in Dec 2025

10/10 Excellent

YU GUANG

Stayed 7 nights in Nov 2025

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good food, convenient layout of the hotel and good facilities. Beach and pool were also great. Restaurants were not overly crowded although sometimes they weren't open every day.
Stayed 7 nights in Nov 2025

10/10 Excellent

Airida

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 7 nights in Nov 2025

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice relaxing vacation - entertainment staff not as engaging interactive as in the past
Stayed 5 nights in Nov 2025

10/10 Excellent

Priiti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the Iberostar Tucan! I traveled with a vegetarian who had plenty to eat, as well as a 12 year old picky eater, who was happy with the choices at the buffet at all meals. I was a bit disappointed by the Italian restaurant sit down option, honestly much rather preferred the variety in the buffet. Everything was always clean which can be hard to do at a large property, but all restrooms were in tip-top shape always. The beach access was amazing, and the water was a beautiful turquoise blue. You do have to get there early to save seats unfortunately, but an added perk is being able to see the sunrise while you do it, which is stunning. Overall would definitely go back to this property.
Stayed 4 nights in Nov 2025

10/10 Excellent

Aliaksandr

Stayed 5 nights in Nov 2025

10/10 Excellent

Brian

Stayed 7 nights in Nov 2025

8/10 Good

Aleksandr

Stayed 6 nights in Nov 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 5 nights in Nov 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the jungle and all the food options at the resort.
Stayed 4 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Fernando

Stayed 4 nights in Nov 2025

10/10 Excellent

CARLOS, OAXACA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our third time in Iberostar Tucan, this time we spent 6 wonderful days at the resort. The food is clean and delicious. The staff is kind, knowledgeable and always helpful; they always wear their uniform but we were wondering whether they could use short sleeves as the weather is really really hot. Paco and their team at Star camp were all friendly and took good care of the kids. My daughter (11) quickly made friends there. The travel agency W2M was perfect for our vacation tour to ruins/turtles/cenote. **The only warning is that people should be careful with heat lamps at the buffet; wife had a small accident and burned hand with one of those lamps. However, the whole experience was wonderful and we can't wait to come back again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Analaura, Belleville

Stayed 5 nights in Nov 2025

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beach, food, pool ...fantastic. Room a bit dated.
Stayed 10 nights in Nov 2025

10/10 Excellent

Sebastian, Carter Lake

Stayed 11 nights in Nov 2025

8/10 Good

Staci Noelle

Stayed 7 nights in Nov 2025

4/10 Poor

janele

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities
At first, we didn't get the room we wanted and when I tried to call and ask nicely if we could get a different room, a staff member Daniel was so rude and ruined my whole night. I would expect more out of the rooms since it's supposed to be a fancy hotel. The food was not great at all, lack of flavor and variety, definitely catered to people who aren't Mexican. And our experience at the Italian restaurant, was awful. The service was horrible. I will say most bartenders were super nice and there was a handful of staff members who were friendly and made our days.
Stayed 4 nights in Nov 2025

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, room was clean and staff was friendly. The entire resort seemed clean and welcoming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
This place is beautiful and the service was great. Room was kept very clean and the staff was friendly and helpful. The beach was well maintained and lots of spots to sit in the shade and enjoy. Our family really enjoyed our stay, happy to recommend this place.
Stayed 7 nights in Oct 2025