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Holiday Inn Hamburg - Hafencity by IHG

4.5 star property

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Photo gallery for Holiday Inn Hamburg - Hafencity by IHG

Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Serves breakfast, lunch and dinner
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ueberseeallee 15, Hamburg, Hamburg, 20457
  • Place, Hamburg Cruise Center
    ‪8 min walk‬
  • Place, Mehr!-Theater am Großmarkt
    ‪9 min walk‬
  • Place, Miniatur Wunderland
    ‪15 min walk‬
  • Airport, Hamburg (HAM)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 41 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Courtyard View

9.0 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 6 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(49 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 20 sq m
  • 20 bedrooms
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room

9.0 out of 10
Wonderful
(28 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Courtyard View

10.0 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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About this property

Holiday Inn Hamburg - Hafencity by IHG

Luxury hotel connected to the convention centre in Hamburg with a restaurant
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking. Change of towels is available on request
Holiday Inn Hamburg - Hafencity by IHG offers 268 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hamburg - Hafencity by IHG. During your stay, you'll be connected to the convention centre and just a quick walk from International Maritime Museum. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by foot from Hamburg Cruise Center and a 2-minute drive from Miniatur Wunderland
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available.

WiFi is free in public spaces. The luxury Holiday Inn Hamburg - Hafencity by IHG also features a fitness centre, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Open Lobby – This lobby lounge serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 28 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Open Lobby

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Handrails in stairways (61 centimetre high)
  • Lift (99 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Holiday Inn Hamburg Hafencity Hotel
Holiday Inn Hamburg Hafencity

Holiday Inn Hamburg - Hafencity by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 578 out of 864 reviews
Rating 8 - Good. 243 out of 864 reviews
Rating 6 - Okay. 27 out of 864 reviews
Rating 4 - Poor. 10 out of 864 reviews
Rating 2 - Terrible. 6 out of 864 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot,very walkable,about a 5 minute to shopping and not too far from there is the Hamburg harbour,very comfortable beds, clean and friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Leonardo Montes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely lovely, the rooms are big and comfortable. The only thing i didn't quite like was the gym because it was too hot. But that aside everything was perfect.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Is ok
Stayed 1 night in Sep 2025

10/10 Excellent

Linda, Bastrop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian, Weybridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated Hotel in Hafencity, which is a newly built area in the old docks area and contains the University buildings. It is walkable to city centre.
Stayed 2 nights in Aug 2025

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to subway
Stayed 3 nights in Aug 2025

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Saurabh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Stayed 2 nights in Jun 2025

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2025

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no ice or refrigerator?

Nice new hotel in a good location. But I was a little dismayed the the hotel does not have in room refrigerators. Nor do they have ice machines on the floors. In order to get something refrigerated you have to leave it with the front desk and they would put it in a refrigerator in their office. AND if you want Ice, you have to go to the front desk (again) and have them get you ice from the bar. While the staff was happy to accomodate, I found this to be inconvenient. If the staff was busy, you had to wait for them to check people in or out. Kind of stupid.
Stayed 3 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Dora

Stayed 1 night in May 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 3 nights in Apr 2025

6/10 Okay

Durim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, near transport and a walk to the warehouse district. Great gym!
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very nice rooms and close to everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pre Cruise Stay

Our stay was wonderful. We came the day before our cruise. We were allowed an early check in which was perfect after flying in almost 24 hrs from CA. The room was clean and quiet and the bed was amazingly comfortable. The individual duvets were incredible!! Every staff member we encountered was kind and helpful. We would definitely stay here again. The breakfast was well worth the cost and the restaurant bar also had great food. There were plenty of eateries in walking distance from the hotel and the hop on hop off bus was just a short distance away as well. Loved our stay!!
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and very friendly. The public areas were very clean. We would stay here again
Stayed 1 night in Nov 2024

10/10 Excellent

Chinmay

Stayed 1 night in Oct 2024