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Hotel Helgoland

3.5 star property

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Photo gallery for Hotel Helgoland

Bar (on property)
Restaurant
Lobby
Exterior
Single Room | 1 bedroom, premium bedding, Select Comfort beds, individually decorated

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking available
  • Breakfast available

Explore the area

Map
Kieler Strasse 173-177, Hamburg, HH, 22525
  • Hagenbeck Zoo
    ‪4 min drive‬
  • Volksparkstadion
    ‪6 min drive‬
  • Fish Market
    ‪6 min drive‬
  • Hamburg (HAM)
    ‪14 min drive‬

Room options

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | 1 bedroom, premium bedding, Select Comfort beds, individually decorated

Standard Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room | 1 bedroom, premium bedding, Select Comfort beds, individually decorated

Double Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Single Room | 1 bedroom, premium bedding, Select Comfort beds, individually decorated

Single Room

8.0 out of 10
Very good
(4 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Helgoland

Hotel with a bar, near Hagenbeck Zoo
A bar/lounge, self parking and conference space are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel Helgoland offers 110 accommodations with a hairdryer and fans. This individually decorated accommodation has separate sitting areas. Select Comfort beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Helgoland, you'll be within walking distance of Theatre Neue Flora. Free WiFi in public areas, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 4-minute drive from Hagenbeck Zoo and 6 minutes from Volksparkstadion
As a guest of Hotel Helgoland, you'll find a library, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Helgoland also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Hamburg hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 17 for adults and EUR 17 for children
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1983
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Heating
  • Individual decor
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 26.0 per night.
  • Cots (infant beds) are available for EUR 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 17 for children
  • Self-parking fee: EUR 10 per night
  • Crib (infant bed) fee: EUR 20 per night
  • Rollaway bed fee: EUR 26.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Helgoland Hamburg
Helgoland Hotel
Hotel Helgoland
Hotel Helgoland Hamburg
Hotel Helgoland Hotel
Hotel Helgoland Hamburg
Hotel Helgoland Hotel Hamburg

Hotel Helgoland Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 144 reviews
Rating 8 - Good. 73 out of 144 reviews
Rating 6 - Okay. 39 out of 144 reviews
Rating 4 - Poor. 10 out of 144 reviews
Rating 2 - Terrible. 1 out of 144 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aakash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property to stay in. Gives the antique feel but clean. There is no body cream so bring your own.
Stayed 6 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2024

10/10 Excellent

Kendra, Verona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for access to public transportation to explore Hamburg
Stayed 1 night in Apr 2022

10/10 Excellent

EDDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good service from staff but room was very hot despite cool weather outside and traffic was loud when windows were opened. Also the WiFi was terrible.
Stayed 1 night in Oct 2018

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, room comfort

Good Hotel

View is amazing over breakfast. Rooms as typical if area. Very Germanic in style. It needs a refurbishment but still OK.
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities

Remote hotel catering for bus tour groups

I don't know whether there was an event on but my visit to Hamburg seemed to coincide with lots of hotels being full or being eye-wateringly expensive. I opted for this one as the most reasonable of what was left, even then I feel it was not great value. If you can find it, it's a good 10-15 mins walk from the nearest s-bahn station on a busy road, quite a way North of the centre. The building wasn't especially dated as other revues have said, the rooms average and the staff were friendly. As I didn't arrive until 11pm I was very grateful they were still open.
Stayed 2 nights in Jun 2017

8/10 Good

Jaroslav

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a bit of a soulless part of Hamburg but everything was ok. Staff were friendly and all the facilities were fine.

6/10 Okay

Verified traveller

Liked: Cleanliness

Satisfactory for a short stay.

Pleasant staff. Satisfactory for a short stay. Would stay again.

8/10 Good

bjam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean & comfortable

but not so close to a train station, fine if you want to take the time to get to know the bus routes.

8/10 Good

Marco V., Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience overall;

It was a good experience overall. Nice room, professional staff, I got good info on how to reach nearby stations etc. I would come back.

6/10 Okay

Jaho, Florida

Liked: Cleanliness, staff & service, room comfort
Just a one night stay before getting on a flight. Room and shower ok, food in Restaurant good. Looks a bit run down but for one night ok..

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Friendly staff, nice breakfast. The hotel is in a fairly quiet suburb with not much nearby but the hotel restaurant is fine. About 10 mins walk from an S-bahn station. Free wifi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Die Geräusche der Straße waren sehr laut und die Matratze war hart.
Stayed 1 night in Apr 2025

8/10 Good

Katrin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Kirsten

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt ophold

Stayed 1 night in Sep 2024

4/10 Poor

BENJAMIN, Brecht

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Lea-Johanna

Liked: Cleanliness, staff & service
Nettes Personal, saubere große Zimmer. Meiner Meinung nach hat eine Klimaanlage gefehlt, da die Zimmer sich sehr schnell aufheizen.
Stayed 2 nights in Jul 2024

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024