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Walter au Lac

3.0 star property

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Photo gallery for Walter au Lac

Free daily buffet breakfast
Interior
Premium bedding, down duvets, minibar, in-room safe
Reception
Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down duvets, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

View in a map
Piazza Rezzonico 7, Lugano, TI, 6900
  • Place, LAC Lugano Arte e Cultura
    ‪5 min walk‬
  • Place, Palazzo dei Congressi
    ‪8 min walk‬
  • Place, Funicolare Monte Brè - Cassarate Station
    ‪2 min drive‬
  • Airport, Lugano (LUG-Agno)
    ‪6 min drive‬

Room options

View all photos for Basic Single Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Basic Single Room, Lake View

7.8 out of 10
Good
(7 reviews)
  • 14 sq m
  • Lake view
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room, Lake View

Basic Double Room, Lake View | Premium bedding, down duvets, minibar, in-room safe

Basic Double Room, Lake View

8.6 out of 10
Excellent
(15 reviews)
  • 15 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Balcony

Executive Double Room, Balcony | Premium bedding, down duvets, minibar, in-room safe

Executive Double Room, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 18 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room, Balcony, Lake View

Premium bedding, down duvets, minibar, in-room safe

Single Room, Balcony, Lake View

9.6 out of 10
Exceptional
(5 reviews)
  • 14 sq m
  • Lake view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Balcony, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Balcony, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • 25 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

Premium bedding, down duvets, minibar, in-room safe

Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Apartment, 2 Bedrooms, Balcony

Apartment, 2 Bedrooms, Balcony | Premium bedding, down duvets, minibar, in-room safe

Apartment, 2 Bedrooms, Balcony

  • 30 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 3
  • 2 Large Single Beds

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About this property

Walter au Lac

Boardwalk/promenade hotel with free breakfast and 24-hour front desk
Dry cleaning, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a library, express check-out and tour/ticket assistance.
Walter au Lac offers 38 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Lugano hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Walter au Lac's great location gets high marks from our customers. During your stay, you're just a quick walk from Via Nassa. You'll find features such as free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute walk from LAC Lugano Arte e Cultura and 7 minutes on foot from Villa Ciani
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at the business-friendly Walter au Lac.

This 3-star Lugano hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 28 per night); discounts available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for the amount of the first night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Renovations and closures

The property will be renovating from 1 January 2026 to 26 February 2026 (completion date subject to change). The following areas are affected:
  • Lift
  • Hallway
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Walter au Lac

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Cots (infant beds) are available for CHF 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 28 per night (820 ft away)
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Walter au
Walter au Lac
Walter au Lac Hotel
Walter au Lac Hotel Lugano
Walter au Lac Lugano
Walter au Lac Hotel
Walter au Lac Lugano
Walter au Lac Hotel Lugano

Reviews

Walter au Lac Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 393 out of 683 reviews
Rating 8 - Good. 220 out of 683 reviews
Rating 6 - Okay. 51 out of 683 reviews
Rating 4 - Poor. 11 out of 683 reviews
Rating 2 - Terrible. 8 out of 683 reviews

Reviews

10/10 Excellent

Karen, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent views and location
Stayed 1 night in Jul 2025

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

HAROLD, CHARLESTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Joanna

Liked: Cleanliness, staff & service
A great location with a 10/10 view of the lake. I would say earplugs are essential even if you consider yourself to be quite a deep sleeper. I now understand why they were available for free at the reception. Also, bring a pair of slippers. A good choice for a short stay and the free breakfast was of a reasonable standard, but had very limited options for those with specific dietary requirements.
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful place to stay

The staff is very pleasant and kind. The view to the lake is breathtaking.
Stayed 1 night in Jun 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Keith W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an awesome place to say. Beautiful view of the lake. Very walkable to many restaurants and a park.
Stayed 1 night in May 2025

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location the air conditioning was perfect. You can't beat the room and the view. Breakfast was great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ivy, RHE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and good service.
Stayed 2 nights in May 2025

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the suite for our family of 5 and it was incredible. The terrace was huge with amazing views. The room was spacious and clean. Amazing experience.
Stayed 1 night in May 2025

8/10 Good

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

TERRY, gahanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the waterfront location and staff was wonderful.
Stayed 3 nights in May 2025

10/10 Excellent

majid, Madison

Liked: Amenities
Nice location. Bus stop 20 feet away takes you to train station. Breakfast average. View great. Location great
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely location on the lake

We enjoyed our stay at this hotel. The room was an ok size and the balcony overlooking the lake was amazing. The breakfast was lovely, also overlooking the lake. We utilised the rooftop terrace for sunset drinks. The only thing we didn’t like was the shower. It is dangerously narrow and very slippery.
Stayed 2 nights in May 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lake front view and quiet room even on the main st. Tons of restaurant/cafe easy walk.
Stayed 1 night in May 2025

6/10 Okay

Ralph

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Great view, but pretty basic otherwise. A bit overpriced.
Stayed 2 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay in refurbished room so accommodation was excellent. Parking was safe though a short walk away. Location of the hotel on the lake is perfect.
Stayed 1 night in May 2025

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Craig, Tucson

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The balcony view of the lake and promenade was outstanding! The hotel is easily accessible from the Lugano train station - a short 3 minute walk from the Funicular that goes down from the Lugano train station. (Wish we had known that when we arrived 😉) Ask the hotel for the Ticino pass and it allows you to use the Funicular and buses for free. The room was spacious and clean and the breakfast was very nice! We enjoyed our stay in Lugano!
Stayed 1 night in Apr 2025

10/10 Excellent

Kenneth J

Liked: Cleanliness, property conditions & facilities, room comfort

The PERFECT hotel in Lugano!!

The Walter Hotel is the Perfect Hotel!! You cannot beat the location ! Just a few minutes from the furnucular, taxi stop and cross walk in front of the hotel entrance. Outstanding Spaghetti Store restaurant next door. I got lucky when I found this hotel!!
The Hotel
Welcome to Lugano
Perfect location
From my room window
Stayed 1 night in Apr 2025

10/10 Excellent

LORENZO

Business traveller
Liked: Amenities
Great view and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025