8/10 Good
Kerrie
Travelled with partner
7 Feb 2026
Liked: Property conditions & facilities
Disliked: Amenities
The room was lovely, the lack of storage drawers for clothes was a little disappointing.
We returned to this hotel which was originally the Royal York. We had our honeymoon here, and returned 29 years later for our anniversary. This was a special anniversary for reasons I won’t share.
When I booked I was not told that the pool was ‘out of service’ we were looking forward to swimming daily. For the cost we paid I feel that we should have been compensated.
We had room service breakfast on our special day. It too was disappointing, tinned sloppy gratefruit, muesli which was Kellogg Clusters x
We went out after breakfast and had to ring down to ask for the breakfast things to be removed from our room at 3pm ish. Our room was cleaned once during our stay of 4 nights.
York is beautiful and so is the hotel but seems like more of a business hotel.
Out tv didn’t work correctly, apparently a smart tv but Netflix buffered every 10 mins, it was very frustrating.
We would not stay here again I’m afraid.
Kerrie
Stayed 4 nights in Jan 2026































