See all properties

Best Western London Heathrow Ariel Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Best Western London Heathrow Ariel Hotel

Breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Front of property
Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
118 Bath Road, Hayes, England, UB3 5AJ
  • Place, Airport Bowl
    ‪2 min walk‬
  • Place, Cranford Countryside Park
    ‪16 min walk‬
  • Place, Hyde Park
    ‪34 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪10 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Executive Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(27 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(143 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

8.4 out of 10
Very good
(119 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

7.6 out of 10
Good
(41 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

1 Double Bed, Non-Smoking, Executive Room

  • Sleeps 2

View all photos for Standard Room With Double Bed-Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room, 2 Single Beds, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

Similar properties

Breakfast, lunch, dinner served; international cuisine
ibis London Heathrow Airport
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, 3,109 reviews
The price is CHF 53
includes taxes & fees
19 Feb - 20 Feb
ibis London Heathrow Airport

About this property

Best Western London Heathrow Ariel Hotel

Hotel in Hayes with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, 24-hour room service and a business centre.
Best Western London Heathrow Ariel Hotel offers 184 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western London Heathrow Ariel Hotel. During your stay, you're just a quick walk from Airport Bowl. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at The Junction Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Guests speak favourably about the value of their stay and the proximity to the airport
  • 13 minutes by car from Windsor Castle and 13 minutes from Twickenham Stadium
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 355 square feet (33 square metres) and includes a conference centre. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Best Western London Heathrow Ariel Hotel. Parking is available for a fee.

This 4-star Hayes hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
The Junction Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Junction Restaurant

Family friendly

  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre (355 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 15 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ariel Holiday Inn
Ariel Holiday Inn Heathrow
Heathrow Ariel Holiday Inn
Heathrow Holiday Inn Ariel
Holiday Inn Ariel
Holiday Inn Ariel Heathrow
Holiday Inn Ariel Hotel
Holiday Inn Ariel Hotel Heathrow
Holiday Inn Heathrow Ariel
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel
Holiday Inn London Heathrow Ariel Hayes
Holiday Inn London Heathrow Ariel
Holiday Inn Hayes
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London
Best London Heathrow Ariel
Holiday Inn London Heathrow Ariel
Best Western London Heathrow Ariel Hotel Hotel
Best Western London Heathrow Ariel Hotel Hayes
Best Western London Heathrow Ariel Hotel Hotel Hayes

Best Western London Heathrow Ariel Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 485 out of 1443 reviews
Rating 8 - Good. 446 out of 1443 reviews
Rating 6 - Okay. 264 out of 1443 reviews
Rating 4 - Poor. 140 out of 1443 reviews
Rating 2 - Terrible. 108 out of 1443 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Meriel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and well presented. The staff were polite and helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Victoria Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out.
Stayed 1 night in Nov 2025

4/10 Poor

Evette

Disliked: Staff & service, amenities
The room was very basic and the meals very expensive. The only good thing was the breakfast. Would probably stick with Premier Inn tbh.
Stayed 1 night in Nov 2025

8/10 Good

Corey

Liked: Staff & service
Stayed 1 night in Oct 2025

4/10 Poor

Gordon

Travelled with partner
Disliked: Staff & service, amenities
There was aome issue with booking. The hotel had us checked out after one night instead of two. On return our room was locked. It rook staff over an hour to sort out the problem which turned out ro be a computer issue. However i was made to wait in tje lobby for over an hour whhile front counter staff checked other guests jnto their rooms instead of seeing to my issue. Customer service was severely lacking at this hotel. I expected better from BW.
Stayed 2 nights in Oct 2025

8/10 Good

Christa

Stayed 1 night in Nov 2025

6/10 Okay

Ziad

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a below average area with no near-by supermarkets and restaurants. It takes over an hour to get to London city center. The breakfast was fine. However, one day both coffee machines were broken down and the rest of the days only one of them was working. Prior to arrival by 1 week, we tried to reach out to the hotel by phone and messages through Expedia portal with no response from them. With Expedia help, it took them a week to get a response from the hotel. The positive side was their staff was nice. We will not stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient friendly helpful staff
Stayed 1 night in Nov 2025

10/10 Excellent

Atsuko

Stayed 1 night in Oct 2025

8/10 Good

M D

Liked: Cleanliness, staff & service, amenities
Well presented room One lift out if service
Stayed 1 night in Nov 2025

10/10 Excellent

G

Stayed 1 night in Nov 2025

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service, amenities
Best western stay I’m very disappointed with this stay. From booking to actually staying here it’s been a nightmare. When booking I put in a special request for 2 cot beds as have two very young girls. No reply. Over the course of the week I have attempted to call the hotel reception 30-40 times and each time it has rang and hung up. I turn up to the hotel with tired children and surprise, no cot bed. Told the staff I attempted to call from 8:30am till now around 10 times with no answer. Was told thry are with a guest but I don’t believe it. I had to wait 20-25 mins for a for bed. This was brought up to my room and left (not built and no bed sheets). Was told the second one was on its way. After 15 mins and nothing I go down to reception to be told I have to wait another 25 mins. Bare in mine I have 2 children who need to get to sleep and I need to wait for staff to bring this. After another 15 mins staff come up and tell me they have lost the cot bed. Utterly disgraceful from the hotel of this brand, the staff not good enough either. I would like a full refund for this stay as I am not happy one bit with this hotel. Regards Oliver jones
Stayed 1 night in Nov 2025

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room, good stafg
Stayed 2 nights in Oct 2025

6/10 Okay

wendy

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was ok for 1 night but wouldn’t stay beyond that
Stayed 1 night in Oct 2025

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Lachlan

Staff friendly. 1/2 elevators not working. Noisy. Room did not feel clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Rhys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit hot in the room, and not enough pillows. There was no plug near the bedside table. Staff were awesome. Food options were perfect and delicious.
Stayed 1 night in Oct 2025

8/10 Good

Leonora, London

Stayed 1 night in Oct 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great service and Quiet love it 👏
Stayed 1 night in Oct 2025

6/10 Okay

Mariah

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Antony

Travelled with family
Liked: Staff & service
The rooms where average and nice enough but do need some updating in the toilet and bathroom. One thing that is really unacceptable was the charging dock and alarm clock, the alarm went off at 3:00 in the morning ( I'm assuming the previous occupants had set it) and was so loud that ourselves and the guests around us thought it was a fire alarm. Not nice to happen after a long day of travel.
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Business traveller
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

A

Liked: Room comfort
Disliked: Property conditions & facilities
The reception area, bar etc where in very good order but once in the corridor leading to the bedrooms it was all very tired. The carpet needed replacing and it all needs decorating
Stayed 1 night in Oct 2025