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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Building design
Creator video - submitted by Sallytrubella Travel Shop
Restaurant
Free self-parking
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Free airport shuttle

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪8 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Superior with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Superior with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Standard with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Standard with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Premium with Pool View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(89 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Lair Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Pineapple Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 8

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Náay Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, 2 swim-up bars and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to hot stone massages, body scrubs or manicures and pedicures at Náay Spa
  • Services include babysitting, free food shopping service and a free children's club
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 8 minutes by car from Playa Paraiso Golf Course and 8 minutes from Dr. Alfredo Barrera Marin Botanical Garden
  • Free airport shuttle service
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.
YACHT CLUB, WORLD CUISINE – On-site restaurant.
GOOD BURGER™ – On-site family restaurant. Open daily.
BIKINI BOTTOM BAR™ – On-site theme restaurant. Open daily.
PIAZZA™ – On-site family restaurant. Open daily.
On-site venue No. 5 – theme restaurant. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™
  • GOOD BURGER™
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 703 out of 1202 reviews
Rating 8 - Good. 209 out of 1202 reviews
Rating 6 - Okay. 124 out of 1202 reviews
Rating 4 - Poor. 71 out of 1202 reviews
Rating 2 - Terrible. 95 out of 1202 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were amazing. Very clean and modern. The shows were great. Food was good. Water park safe and clean
Stayed 2 nights in Dec 2025

8/10 Good

Esmeralda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The rooms were clean, the facility was clean and everyone was helpful and welcoming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ravinder, Delta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the resort were friendly and showed a lot of patients and respect. The room was cleaned everyday with care. The restaurants had great food and catered to our kids allergies.
Stayed 5 nights in Nov 2025

8/10 Good

Dennis

Very good. Very clean.
Stayed 7 nights in Nov 2025

8/10 Good

Shiela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
WOW! Nickelodeon Resort absolutely blew us away! This wasn’t just a vacation—it was an experience of a lifetime for me, my wife, and our two boys (9 and 6). From the moment we arrived, everything screamed perfection. The resort? Spotless. Immaculate. Sparkling like it was built yesterday. The rooms? So clean you could eat off the floor—though you’d never need to because the food was OUT OF THIS WORLD. Most resort buffets are “meh,” but this one? I actually looked forward to every meal! The Piazza and The Bikini Bottom experience? Mind-blowing. And whoever invented peanut butter and jelly pizza for dessert deserves a medal—it was bold and DELICIOUS. The décor? Next level. Forget the typical Caribbean vibe—this place is a modern masterpiece that celebrates Nickelodeon’s artistry in the most stylish way possible. Now…the bad part. And honestly, it was BAD. The in-house excursion agency, Lomas Travel, was a nightmare. I told them my budget was $1,000 USD, and they PROMISED no extra charges for the two excursions we wanted. Guess what? Surprise! One excursion slapped me with an extra $90. And the photography? Infuriating. The night before, I asked if I could take photos—they said yes. At the excursion? NO PHOTOS ALLOWED. Want pictures? Pay more. It felt like being tricked at every turn. Avoid Lomas like the plague. Terrible agents, zero transparency. Bottom line: Nickelodeon Resort = 10/10 perfection. Lomas Travel = 0/10 headache factory.
Stayed 7 nights in Nov 2025

6/10 Okay

Amy

Stayed 4 nights in Nov 2025

10/10 Excellent

Shantel

Stayed 4 nights in Nov 2025

10/10 Excellent

Kathy

Stayed 4 nights in Nov 2025

10/10 Excellent

elizabeth

Stayed 3 nights in Nov 2025

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I purchased tickets for 2 adults, a 7 year old and an infant through Expedia, when i go to the resort they charged me an extra $250 this was unfair and incorrect
Stayed 1 night in Nov 2025

10/10 Excellent

Mohammed

Stayed 5 nights in Oct 2025

10/10 Excellent

Andres Fernando

Stayed 4 nights in Nov 2025

10/10 Excellent

Tomas Federico

Stayed 3 nights in Oct 2025

10/10 Excellent

Reuben

Stayed 3 nights in Aug 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room everyday nice staff! Also the view is amazing!
Stayed 3 nights in Oct 2025

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Te ofrecen servicios extras para que asistar a las pláticas para ventas de membresías y si no compras no cumplen con lo ofrecido. Con respecto al parque temático esperaba más.
Stayed 2 nights in Oct 2025

10/10 Excellent

YUSMANY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 3 nights in Oct 2025

8/10 Good

Elyas

Travelled with family
Liked: Cleanliness

Too much mosquitoes and food tasted left over

Rooms was clean pool wasn’t warm
Stayed 4 nights in Oct 2025

10/10 Excellent

Estephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be returning! Clean everything, amazing staff!
Stayed 3 nights in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Demetree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Chatera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it self is beautif its very EXPENSIVE. They upcharge for simple things lobster and cabanas and kids face painting. all inclusive should be all things paid for the amount of money people are spending i shouldnt be paying 11$ for a bag of chips for the kids. The gift shop is ridiculous i couldnt even bring home anything really 80$ for a plush spongebob tiny at that is crazy. FOOD especially room service was a miss i would reccomend to enjoy at least once but would I go back PROBALLY NOT!
Stayed 3 nights in Oct 2025

4/10 Poor

Andrea

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel room included 2 bathrooms. 1 was locked the entire first night. The pool was not heated. They charge a room fee for late check out. Staff knocked on our door at 10:20am and asked if we’d be checking out. Check out is at 11:00am.
Stayed 2 nights in Oct 2025

2/10 Terrible

stacy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We left early, there was nothing to do other than the waterpark, no food options and horrible communication.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tania

Stayed 2 nights in Oct 2025