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The Cumberland Hotel - OCEANA COLLECTION

4.0 star property

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Exterior
Double Room, Balcony, Sea View | 1 bedroom, desk, iron/ironing board, free WiFi
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Double Room, Balcony, Sea View | View from room
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

View in a map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF
  • Place, Bournemouth Beach
    ‪4 min walk‬
  • Place, Bournemouth International Centre
    ‪16 min walk‬
  • Place, Bournemouth Pier
    ‪16 min walk‬
  • Airport, Southampton (SOU)
    ‪43 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Double Room

7.2 out of 10
Good
(10 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Compact Double Room

Compact Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Compact Double Room

7.4 out of 10
Good
(3 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Crash Pad Single Room

Crash Pad Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Crash Pad Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Double or Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

The Cumberland Hotel - OCEANA COLLECTION

Beachfront hotel with full-service spa and 24-hour front desk
Spend the day relaxing on the beach or pampering yourself at The Cumberland Hotel - OCEANA COLLECTION's full-service spa.
The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and an outdoor pool are on site.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.
Our customers tell us that they can't get enough of the helpful staff at The Cumberland Hotel - OCEANA COLLECTION. During your stay, you're just a quick walk from Bournemouth Beach. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy international cuisine while dining at Mirabelle
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages, body treatments or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth Pier
  • Dogs welcome for a fee (restrictions apply)
The Cumberland Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 1970 square feet (183 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Cumberland Hotel - OCEANA COLLECTION. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Bournemouth hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
Mirabelle – This restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Bar Ventana Grand Cafe – This poolside brasserie specialises in British cuisine and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Ventana Grand Cafe
  • Mirabelle

Things to do

  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's dinnerware
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,970 square foot of space)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • One of the swimming pools
  • Spa
The following facilities will be closed during January, February, March, April, December and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 6.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

Reviews

The Cumberland Hotel - OCEANA COLLECTION Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 329 out of 1000 reviews
Rating 8 - Good. 358 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

Reviews

8/10 Good

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
Stayed 1 night in Jun 2025

8/10 Good

Cheuk Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick and efficient check in

The check-in was quick and efficient and the lobby/lounges and bars all looked very good on arrival. The rooms were smaller than we expected and not much space, possibly removing either desk or table as we did not need both, rooms were clean and bed was comfortable. The staff were friendly and welcoming and even arranged a birthday greeting for one of our party, which was very thoughtful and was appreciated. Only thing we were disappointed with was the sofas in the lounge areas were very low and uncomfortable and all of the guests were struggling to get up out of them, other than that we had a very enjoyable stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Ro

Stayed 1 night in Jun 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort

Excellent food, a few bits of renovation needed

Have stayed here quite a few times now and as usual the staff were efficient and the food in mirabelle restaurant excellent although a bit less choice at breakfast than previously- ie fresh fruit, yoghurt selection. Stair carpet needs replacing as very worn in places, covered by black tape and lounge furniture tatty although still comfortable. Would happily return though
Stayed 1 night in Jun 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Helen

Travelled with family
Liked: Staff & service, room comfort
Air conditioning is amazing beds very comfortable but had to check out on the 2nd night at 11pm due to the noise level from a function on & we were right above it! So really spoiled it, no rooms to change was offered! Not good when you have an autistic child with you and had to drive home which was a 3hour drive!
Stayed 2 nights in Jun 2025

10/10 Excellent

Joanne

Stayed 1 night in Jun 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

ken

Liked: Cleanliness, staff & service
Only one lift that takes a maximum of 3 people which is too small for the size of the property.
Stayed 2 nights in Jun 2025

8/10 Good

Johanara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
Stayed 1 night in Jun 2025

2/10 Terrible

Sampath

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not that great
Stayed 1 night in Jun 2025

10/10 Excellent

Dayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

8/10 Good

Katy Louise, SITTINGBOURNE

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
Stayed 2 nights in May 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Terena

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean , staff really helpful . Could do with a lick of paint externally
Stayed 1 night in May 2025

8/10 Good

Laureen

Travelled with group
Liked: Cleanliness, staff & service
A little shabby from our last stay in 2021. Chairs worn, chairs so low could not get out of unaided. If we had booked we would not have had to pay £12 a night parking. So will book direct next time.
Stayed 4 nights in May 2025

10/10 Excellent

murugan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Andrew

Disliked: Property conditions & facilities
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
Stayed 2 nights in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really nice will go again
Stayed 1 night in May 2025

6/10 Okay

Norma

Liked: Amenities
Excellent breakfast but hotel rooms tired and needing refurb.
Stayed 1 night in May 2025

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is run down. The room is too small and bed very uncomfortable. This property is not a 4 star.
Stayed 2 nights in May 2025

8/10 Good

Liam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with a very small shaky lift (do the stairs if you can). Staff are excellent and a lovely area of Bournemouth. Good value.
Stayed 1 night in Apr 2025

10/10 Excellent

Bertha Roxana, Berkhamstead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice
Lovely view from my balcony
Nice Art Deco hotel
Love the views
Stayed 2 nights in May 2025