I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130ÂŁ. And I found the Cumberland.
The indoor swimming pool is in the hotel next door ( Suncliff).
The staff and the management were brilliant. Always helpful and friendly at all stages.
The breakfast starts at 7 am and was quite comfortable.
The restaurant and the bar are very cosy.
The only negative part is that the walls between rooms are very thin but⊠the clientele was good enough to be quiet after 10 pm. So I had no trouble.
If you book direct, you get a free car park.
Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice
It was ok, but pricy for what it is, beds not very comfy at all, lounge bar and outside area nice, staff nice, didnât appreciate drilling at 7.30 in the morning, was clean
Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception.
From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great.
Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good.
We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
I was told that cats and dogs were accepted. On arrival I paid for it then I was told it was not allowed in the hotel. Two hours were wasted of my vacation trying to organise him to be collected therefore I missed going in the pool and sauna and sitting by the outside pool. The food was good but there were dog fleas in the bed. I got attacked whilst asleep in my bed therefore missing my breakfast!.
Staff very helpful and polite, food was lovely too. The building itself is run down, torn carpets on stairs, peeling wallpaper, scuffed paint. Very dated decor, smallest lift known to man kind!
Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didnât work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.