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Casa Kaoba Hotel & Suites

3.5 star property
VIP Access

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Photo gallery for Casa Kaoba Hotel & Suites

Relax in a spacious, open-plan room with a seating area, sofa, and chairs, featuring a decorative water feature and large window.
Guest rooms line the central walkway, each with a large window and numbered door.
Relax in a spacious room with a staircase, seating area, and cozy sofa.
Stunning courtyard with a unique sculpture, surrounded by lush tropical plants and modern architecture.
Relax in a spacious room with a large bed, flat-screen TV, and walk-in closet.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪2 min drive‬
  • Playacar Beach
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Suite

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Standard Double Room, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1001)
The price is CHF 71
for 1 room
includes taxes & fees
1 Aug - 2 Aug
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About this property

Casa Kaoba Hotel & Suites

Hotel with free breakfast, near Xplor Theme Park
Along with an outdoor pool, this hotel has a restaurant and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, conference space, a 24-hour front desk and tour/ticket assistance are on-site.
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Casa Kaoba Hotel & Suites. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a terrace
  • Just a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

Guests are served a free continental breakfast daily from 8:00 AM to noon.
Ceiba Negra – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 422 out of 756 reviews
Rating 8 - Good. 185 out of 756 reviews
Rating 6 - Okay. 83 out of 756 reviews
Rating 4 - Poor. 36 out of 756 reviews
Rating 2 - Terrible. 30 out of 756 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Stayed 1 night in Apr 2025

10/10 Excellent

HECTOR

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice for the price
Stayed 1 night in Apr 2025

6/10 Okay

Edy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is very neglected, dirty and destroyed, it needs attention, I don't know what the difference is regarding VIP access, the room is very poor and neglected,
Stayed 5 nights in Mar 2025

4/10 Poor

Kamesh

Stayed 1 night in Mar 2025

10/10 Excellent

ricardo, North Las Vegas

Stayed 8 nights in Mar 2025

8/10 Good

Smyrne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they are pet friendly, and have a quiet and lovely place.
Stayed 1 night in Mar 2025

8/10 Good

Viridiana Rodriguez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks. Safe location.
Stayed 7 nights in Feb 2025

8/10 Good

Liliana Villegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience, we thank you for having us there. Muchas gracias!
Stayed 5 nights in Jan 2025

10/10 Excellent

Lali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

LUISA

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful property but need more maintenance. My room smell like mold the AC unit was driping water along the wall inside the room and bathroom was dirty and smelling. The front desk lady (night shift) was amazing she tried to help as much as she could. Anything broken she tried to fix it. Definitely great service.
Stayed 3 nights in Feb 2025

10/10 Excellent

erica

Stayed 1 night in Feb 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mayra, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more than i expected very large and comfortable. There was no access to the rooms from anywhere but the lobby and parking was far so if I needed something from my vehicle I had to walk a fair quarter mile.
Stayed 4 nights in Feb 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Anllelo Alexis Muriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells sooo good!
Stayed 7 nights in Dec 2024

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was spacious and quiet.
Stayed 1 night in Jan 2025

6/10 Okay

Krista

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing
Stayed 1 night in Jan 2025

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful grounds and pool area
Stayed 1 night in Jan 2025

4/10 Poor

KEVIN

Stayed 2 nights in Jan 2025

4/10 Poor

KEVIN

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property was just ok, the front desk staff was very friendly, always greeted us as we left for the day and returned. The rooms were just ok, but the TV's did not work, no channels just static or a black screen. There were limited dishes in the kitchen, no pans or silverware/utensils in the drawers, no glasses, just coffee cups, we had to ask for utensils. They offered breakfast and they had a limited menu that was quite tasty, the 1st days breakfast was wonderful, but after that and on most days after, they stated that they were out of fruit and or juices and only offered tea with our meal, we were traveling with 2 small children and they were given the tea??? The ladies in the dining room acted like they didn't want to be there, but the young man that waited on us was very pleasant and hospitable. We had a day where one of our kids was sick and we wanted to take breakfast to them, but they didn't allow us to remove the food from the dining room, so we had to bring him to the dining room, but then watch as other guest took food to their rooms. The pool was old, we found mold in some spots of the steps and on the tiles, the lounge chairs and side tables were also dirty and moldy as well. All this explains why this property was empty, with no guest. Although it was centrally located, I don't think we would book it again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just grate and a grate price
Stayed 1 night in Jan 2025