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Hilton Garden Inn Rochester Downtown, NY

3.0 star property

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Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Indoor pool
Lobby
Lobby sitting area
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
155 E Main St, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

8.6 out of 10
Excellent
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Deluxe Room, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

Junior King Suite with Sofabed

  • Sleeps 4

Junior Two Queen Suite with Sofabed

  • Sleeps 6

Larger King Room with Sofabed

  • Sleeps 3

Premium Two Queen Room

  • Sleeps 4

Mobility Hearing Accessible Two Queen Junior Suite with Seated Shower

  • Sleeps 4

Accessible King Room with Roll in Shower

  • Sleeps 2

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Hearing Impaired Accessible King Room

  • Sleeps 2

Hearing Impaired Accessible Two Queen Junior Suite

  • Sleeps 6

Mobility Accessible Two Queen Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Two Queen Room

  • Sleeps 4

Mobility Accessible Deluxe One Bedroom King Suite with 3x3 Transfer Shower

  • Sleeps 4

Accessible King Suite with Bathtub

  • Sleeps 4

Hearing Accessible Business King Suite

  • Sleeps 4

Deluxe King Suite with Tub and Sofabed

  • Sleeps 4

Larger King Room With Sofabed

  • Sleeps 3

Two Queen Room

  • Sleeps 4

View all photos for King Room

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

King Room

  • Sleeps 2

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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.8 out of 5, Exceptional, 585 reviews
The price is CHF 131
includes taxes & fees
22 Mar - 23 Mar
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About this property

Hilton Garden Inn Rochester Downtown, NY

2 restaurants, an indoor pool and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with a safe and coffee/tea makers. 37-inch flat-screen televisions come with pay-per-view films. Fridges and microwaves are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Rochester Downtown, NY. During your stay, you're just a quick walk from Strong. Enjoy features like free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • 9 minutes by foot from Strong and a 4-minute drive from University of Rochester
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Garden Inn Rochester Downtown, NY offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Hilton Garden Inn Rochester Downtown, NY also features a vending machine, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.
Hilton Garden Inn Rochester Downtown, NY has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 871 reviews
Rating 8 - Good. 231 out of 871 reviews
Rating 6 - Okay. 131 out of 871 reviews
Rating 4 - Poor. 61 out of 871 reviews
Rating 2 - Terrible. 37 out of 871 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yasmeen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless
Stayed 2 nights in Nov 2025

8/10 Good

Sarah

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Morning staff was so friendly and helpful. I was disappointed that they didn’t offer the buffet for breakfast on the weekends; just the weekdays. But they did have a few good options for breakfast. The restaurant in the lobby looked great, but it was closed the night we stayed. The building itself was very charming. And in a great location - there was a park on the corner to walk my dog who was staying with us. I would definitely stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean ladies that worked the breakfast were very nice amd the rest of the staff were good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Evelyn B

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice and staff was very friendly.
Stayed 2 nights in Nov 2025

6/10 Okay

Ahmed

Travelled with family
Disliked: Cleanliness
The room was spacious but not cleaned well but. There was candies, empty soda bottle and even a dime on the floor.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 1 night in Nov 2025

10/10 Excellent

SHANE

Liked: Cleanliness, amenities, property conditions & facilities
Great stat. Very clean, and very friendly staff1
Stayed 2 nights in Nov 2025

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Food in the hotel restaurant is solid! That pork chop is amazing.
Stayed 2 nights in Nov 2025

8/10 Good

June

Stayed 1 night in Nov 2025

4/10 Poor

Sheena

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Would not stay again

It was in a bad location of the city, although it didn’t feel unsafe just wasn’t a good spot. The shampoo and conditioner were ripped off the wall and missing entirely, the couch was badly stained and the beds were uncomfortable.
Stayed 2 nights in Oct 2025

4/10 Poor

Helen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is outdated the carpet is dirty and the room was dusty Need to upgrade
Stayed 1 night in Oct 2025

2/10 Terrible

Ernesto, Mastic

Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far one of the worst hotels I’ve ever stayed at. The rooms bed boards were dusty, chipped, worn out. The carpet had hair ties & hair balls from probably previous guest in room. I checked in and the electronic card system was down to the point the only access to my room was being escorted. Very annoying having to wait for assistance every time I leave just to get access back inside. The area around is sketchy and very limited food resources. I was extremely disappointed! I would love a refund to be honest
Stayed 1 night in Oct 2025

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2025

4/10 Poor

MIMI

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have requestd the housekeeping but did not receiv any service and needed to request to get the clean towels more than 3 times.
Stayed 3 nights in Oct 2025

6/10 Okay

Frances Patricia

Travelled with family
Liked: Cleanliness
The entrance was on a side street and you had to walk outside to get to the parking garage. The room was comfortable but did not have a hair dryer and when requested they were unable to provide one and the breakfast was pricey. For the price we paid was satisfactory.
Stayed 2 nights in Oct 2025

6/10 Okay

Jamie

Stayed 3 nights in Oct 2025

6/10 Okay

Jason

Travelled with family
Room was musky and felt dirty.
Stayed 1 night in Oct 2025

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get free breakfast I had to pay for it
Stayed 2 nights in Oct 2025

2/10 Terrible

GARY

Stayed 1 night in Oct 2025

8/10 Good

Kimberley

Stayed 1 night in Oct 2025

4/10 Poor

Kathleen A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was changed upon registration. We paid for a king & were put in a double. The room was dusty, no coffee pods, no tissues. There was water in the ice bucket from the last customer. No privacy sign for the door. The downstairs of the hotel has been remodeled beautifully, now Hilton needs to work on the guest rooms & monitor their cleaning staff. Would not stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Quinn

Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Sherelle

Stayed 1 night in Aug 2025