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Ibis Birmingham New Street Station Hotel

3.0 star property

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Photo gallery for Ibis Birmingham New Street Station Hotel

Bar (on property)
Reception
Property entrance
Lobby lounge
Twin Room, 2 Single Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View in a map
21 Ladywell Walk Arcadian Centre, Birmingham, England, B5 4ST
  • Place, O2 Academy Birmingham
    ‪3 min walk‬
  • Place, Bullring & Grand Central
    ‪4 min walk‬
  • Place, Utilita Arena Birmingham
    ‪17 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, 1 Double Bed

8.0 out of 10
Very good
(66 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room, 2 Single Beds

7.6 out of 10
Good
(22 reviews)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ibis Birmingham New Street Station Hotel

Hotel with a restaurant, a quick walk to O2 Academy Birmingham
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, self parking and dry cleaning. Housekeeping is available on request.
Ibis Birmingham New Street Station Hotel offers 159 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Ibis Birmingham New Street Station Hotel. During your stay, you're just a quick walk from O2 Academy Birmingham. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 7 meeting rooms and a conference centre
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of O2 Academy Birmingham and Bullring & Grand Central
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. 7 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. Ibis Birmingham New Street Station Hotel also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Parking is available for a fee.

This 3-star Birmingham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Ibis Birmingham New Street Station Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 12 to 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 7 meeting rooms
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower (67 centimetre high)
  • Grab bar near toilet (70 centimetre high)
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12 to 12 for adults and GBP 0 to 6 for children
  • Covered self-parking fee: GBP 15 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ibis Birmingham New Street
Ibis New
Ibis New Hotel Birmingham Centre Street
Ibis Birmingham Centre New Street Hotel
Ibis Birmingham City Centre Hotel Birmingham
Ibis New Street Hotel
Ibis New Street
Ibis Birmingham New Street Station Hotel Hotel
Ibis Birmingham New Street Station Hotel Birmingham
Ibis Birmingham New Street Station Hotel Hotel Birmingham

Reviews

Ibis Birmingham New Street Station Hotel Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 365 out of 1012 reviews
Rating 8 - Good. 336 out of 1012 reviews
Rating 6 - Okay. 181 out of 1012 reviews
Rating 4 - Poor. 78 out of 1012 reviews
Rating 2 - Terrible. 52 out of 1012 reviews

Reviews

6/10 Okay

Leena

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kristian

Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Stayed 1 night in Jul 2025

8/10 Good

Antony

Liked: Cleanliness, staff & service, amenities
The hotel was central, convenient and clean. It would have been better to have an earlier check in .... but i appreciate it was busy. The TV in my original room did not work and the receptionist simply changed my room. The room was quiet and the morning breakfast was tasty. Enjoyable Stay
Stayed 1 night in Jul 2025

8/10 Good

PHIL

Business traveller
Liked: Cleanliness, staff & service, room comfort

Good location, but needs a refurb

Great location. Rooms are well appointed with comfortable beds. Carpets are in need of replacing as very worn and stained, so bring slippers! Very helpful reception and bar staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel in good location

The reception staff were very pleasant and helpful. They kept our bag in safe storage until we could check in. The room was small but had everything we needed. Breakfast was very good with a good selection of hot and cold food.
Stayed 1 night in Jul 2025

10/10 Excellent

aston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Mr M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Bev

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't get any worse

So disappointed hve used other Ibis hotels far better.. bed awful stains , slept on top of duvet .. lifts took ages to get to where you wanted to go and breakfast not best bacon like rubber eggs chewy no marmalade orange juice tasted watered down .. The staff were very pleasant which is a shame the rest let the place down .. room key didn't work up and down in lifts to reception..
Big stains on mattress topper!!
Yet another stain...
Stayed 1 night in Jul 2025

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good facilities. Staff were welcoming and friendly. The only grumble I have is the lobby was far to warm and stuffy.
Stayed 1 night in Jul 2025

2/10 Terrible

Jonathan

Travelled with group
Disliked: Property conditions & facilities
Definitely do not recommend staying at this hotel. There is a courtyard of nightclubs including one right at the bottom of the hotel that will be pumping loud music till 4:00am, yes you read that right 4am…. Ear plugs don’t help as the vibrations will keep you up. The room is super basic and poorly cleaned, found gross hairs in the bed and the front desk staff could have careless to fix the issue. More in line with a hostel than a hotel. Extremely disappointed with this stay to say the least and will never stay there again. Find somewhere else to stay that won’t be a massive let down and distraction on your vacation.
Stayed 2 nights in Jul 2025

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness

Average hotel, great location

Great location in the centre of Birmingham next to Chinatown and only 5 mins walk from New Street station. Our family room was a good size but the bathroom was dangerous. If I had been on my own, I would have been trapped in there because the door wouldnt open from the inside. The hotel fixed the problem temporarily that evening, but the situation should never have happened.
Stayed 1 night in Jul 2025

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
X
Stayed 2 nights in Jun 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hospitality at the venue. RAJU bhai in specific was very helpful and accommodating. Good hot breakfast spread and surrounded by multiple key landmarks.. including bull ring area.
Stayed 1 night in Jun 2025

4/10 Poor

Jennie, Chorley

Business traveller
Disliked: Amenities, property conditions & facilities
If you enjoy staying in a tatty, run down hotel which is boiling hot as the super noisy air con doesn’t work then this is the place for you!! One of the least comfortable beds I have slept in, my back the next day was so sore. I couldn’t check in on arrival at 6pm (room was supposed to be ready at 3pm) and the receptionist was rude and aggressive. Thankfully at 10pm after my evening appointment (which I couldn’t freshen up for) the new receptionist was nicer. The morning receptionist promised to email my receipt but didn’t bother. At £117 a night I expect better. I was due to visit again but have cancelled and booked elsewhere. Don’t stay here.
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The issue for us is that we were on level 1. Directly underneath 1 of our rooms (on the side of the hotel that looks out into a square of china towns clubs and bars), was a very very noisy bar, with incredibly loud music that boomed all the way through till 3am. We couldn't move rooms as they only had 1 left on the same side as the noise. Our other room on the other side of the corridor was a lot quieter but the bass could still be felt. We stayed on a Saturday night. I've no idea if this is only an issue on Saturdays or on other days too. The double glazing helped to quieten the sound but nothing could stop things in the room rattling/shaking with the bass. The staff were fine, the rooms were clean, had fans and air con which was great in the heat wave. Beds comfy. Decent shower albeit very small bathrooms but if you can't sleep then the whole point of staying there is negated. Would not recommend this hotel and will not ever stay there again. Wish we had known before that there was bar/nightclub that backs on to the ground floor of this hotel.
Stayed 1 night in Jun 2025

4/10 Poor

Adam

Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good thanks
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Stayed 1 night in Jun 2025

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard- breakfast great
Stayed 1 night in Jun 2025

6/10 Okay

Johnathan

Business traveller
Liked: Cleanliness
Felt that the hotel rooms needed updatkbg considering how nicevthe reception area was. Also the bathrooms is very tight, hard to swing a cat around let alone dry yourself.
Stayed 3 nights in Jun 2025

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities, room comfort
There was loud music from a nearby bar that was thumping late into the night. The room was ok but I would have to ask the front desk for a bath mat as one wasn’t in the room. I had to ask that a lightbulb in the toilet be changed as it was flickering on and off and the sink was very slow in draining. The bulb and sink were attended to for our second night.
Stayed 2 nights in Jun 2025