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Hotel Lilienhof

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Photo gallery for Hotel Lilienhof

Dining
Standard Double Room | Bathroom | Shower, hair dryer, towels
Interior entrance
Food court
Porch

Reviews

5.6 out of 10

Popular amenities

  • Breakfast available
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
Ernst-Merck-Straße 4, Hamburg, HH, 20099
  • Place, Hamburger Kunsthalle
    ‪3 min walk‬
  • Place, Inner Alster Lake
    ‪6 min walk‬
  • Place, Jungfernstieg
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, iron/ironing board, WiFi

Standard Single Room

  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, WiFi

Standard Double Room

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, WiFi

Standard Twin Room

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Lilienhof

Along with a rooftop terrace, this smoke-free hotel has WiFi in public areas and self parking. Additionally, dry cleaning, a 24-hour front desk and express check-in are on-site. Housekeeping is not available.
Hotel Lilienhof offers 21 accommodations with a safe and free newspapers. This accommodation has kitchens with coffee/tea makers. Bathrooms include a shower and hairdryers.

This Hamburg hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they enjoy the overall property condition at Hotel Lilienhof. During your stay, you're just a quick walk from Hamburger Kunsthalle. Enjoy features like a rooftop terrace, breakfast (surcharge) and dry cleaning service.
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from Miniatur Wunderland and a few minutes from Elbe Philharmonic Hall
Hotel Lilienhof offers its guests a rooftop terrace, tour/ticket assistance, and complimentary newspapers in the lobby. Public spaces have WiFi for a fee. Hotel Lilienhof also features dry cleaning/laundry services, express check-in, and a front desk safe. Parking is available for a fee.

This Hamburg hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 5 per stay)
  • Available in some public areas: WiFi (EUR 5 per stay)

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: EUR 5 per person

Family friendly

  • In-room kitchen

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 10 PM
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 5 per person
  • Fee for in-room wireless Internet: EUR 5 per stay (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

City Hostel Lilienhof
City Hostel Lilienhof Hamburg
City Lilienhof
City Lilienhof Hamburg
Hotel Lilienhof Hamburg
Hotel Lilienhof
Lilienhof Hamburg
Lilienhof Hotel Hamburg
Hotel Lilienhof Hotel
Hotel Lilienhof Hamburg
Hotel Lilienhof Hotel Hamburg

Hotel Lilienhof Reviews

Reviews

5.6
Rating 10 - Excellent. 22 out of 435 reviews
Rating 8 - Good. 82 out of 435 reviews
Rating 6 - Okay. 156 out of 435 reviews
Rating 4 - Poor. 107 out of 435 reviews
Rating 2 - Terrible. 68 out of 435 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Madeleine

Disliked: Staff & service, property conditions & facilities, room comfort
Oppholdet var ikke til forventning da dusjen/wc i vår etasje ikke var i orden. Sa ifra i resepsjonen at vi ikke hadde kaldtvann i vasken/dusjen på rommet men fikk beskjed om at vi måtte bruke det som lå en etasje opp.
Stayed 1 night in Jul 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Shocking "Hotel"

Just imagine you are traveling, and you are expecting a normal room for sleeping, and this imagination would stop when you arrive at this so-called hotel. The lobby makes people feel bad. OK, this is not about the room, right? Then first I talk about the service provided by the receptionist. The receptionist was not friendly and very unprofessional. The "hotel" asked me for paying the city tax in the check-in process, it is the first time I heard a hotel would charge the city tax before their customer check-out. And what even worse is, he refused me to pay it by credit card! As a traveler from outside Europe, I would like to save some cash! Then let's talk about the room. My room was on 4/F. Guess what? No elevator is available. You have to walk by the stairs every time. Then, after I opened the room door, I was shocked by the condition. a place for showering but with only one side glass to prevent the water splash to the room. They do have a shower curtain, but it is very dirty and the water would still make your room very wet! It has no Wi-Fi connection. It is a great problem for me as my SIM card has only about 1GB data left for 8 remaining days on the trip. The description stated there will be 24 hours reception counter service. But I have left for the "hotel" for about 3 times in the mornings, literally no one showed. Therefore, I have to leave my message to check-out my room on the last day! If you would like to have a normal, happy trip, just skip this hotel
Stayed 2 nights in Jun 2020
Verified

6/10 Okay

Kai

Liked: Cleanliness

Für den Preis ok

Es war soweit alles sauber und zweckmäßig eingerichtet. Dusche war im Zimmer. Leider kein WLAN und kein TV
Stayed 1 night in Jun 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness
It was very old. The room in the photo was very different from the room to deliver.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Tobias

Disliked: Room comfort
Nemt og billigt til den unge rejsende der bare skal bruge et sted at sove.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in could be done earlier. Great location. Kitchen not very good equipped.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Minika

Liked: Staff & service

Wochenende okay

Für ein Wochenende und wenn man keine große Ansprüche hat ist das Hotel gut.
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total slidt hotel, vi boede i deres gamle spisestue Kan ikke anbefales til andre
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ist ok das Hotel für Preise und Leistung. Gleich am Bahnhof ist sehr praktisch. der Lattenrost im Bett könnte besser sein, der ist nur zusammen geflickt. Ein neuer täte gut.
Stayed 2 nights in Nov 2019
Verified

6/10 Okay

Maybritt

Liked: Staff & service
Hvis man blot har brug for et værelse med en seng, så fungerer hotellet helt fint :) - super centralt - 24 timers reception.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Arti

Liked: Cleanliness, staff & service, property conditions & facilities
Für eine Übernachtung war in Ordnung .Ist nichts aufgefallen.
Stayed 3 nights in Oct 2019
Verified

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lilienhof "NOT FIT FOR PURPOSE"

Hotels.com needs to have a review before advertising hotel Lilienhop. It is not fit for purpose and is not worth staying. I will never stay there and will not recommend it to any one. I booked from 15th to the 19th but did not finish the days there as the behavior of the hotel owners and staff were out of order. I had to book another hotel from bookings.com which was one of the best. no toilet tissue, you have to share toilet with other guests and worst of it you have to pay five euros per day to use the wifi. It was appalling and will not recommend this hotel to any traveler to Hamburg.
Stayed 4 nights in Oct 2019
Verified

4/10 Poor

Liz

Disliked: Cleanliness, amenities, property conditions & facilities
It was not very good. Service was just okay. And rooms where dirty (especially the walls) and no running water.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Kein fließend Wasser auf dem Zimmer

Ich hatte kein fließendes Wasser im Zimmer, konnte daher weder die Dusche, noch das Waschbecken in meinem Zimmer benutzen. Da ich in der 4. Etage untergebracht war, musste ich das WC in der 3. Etage benutzen und auch die Gemeinschaftsdusche in der 3. Etage. Das war enttäuschend, da ich ja eine Dusche auf meinem Zimmer hatte.
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Abdul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Lilienhof is very centrally located with easy access to the center of Hamburg as well good rail connections to the airport. The staff are very friendly, helpful and accommodating. However, the property itself was not clean nor well maintained. The wardrobes/cupboards were extremely dirty. There was ongoing building work right outside my door every day during my stay and the toilet facilities on my floor were not working. Furthermore, the staff did not respond to my questions prior to arrival.
Stayed 5 nights in Sep 2019
Verified

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
It was cheap and close to the train station. It was a last minute thing, I would rather pay more and get more.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

perfect place if having low expectations

the place is very nicely situated and cheap which was exactly what we wanted. if one does not have high expectations this is a very nice place.Even though the double bed was more like an extended sofa and we had to wait twice until our room was finally ready. but the staff is extremely kind so this was not bad at all.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service

Perfect location, cheap price

Perfect location close to the city. Friendly staff. Low cost, so u get what you pay for.
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Staff very friendly and effective. The Fame is new and might still be improved. No elevator and stairs are killing. In 9 days the room was never cleaned and bed linen never changed. Having that in mind the price was too high
Stayed 8 nights in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Röklukt, wc och dusch i korridoren (kanske pga billigt rum), hårstrån och fläck på lakanet. Bekväma sängar men ett otillfredsställande helhetsintryck. Trasig dusch och hiss.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Kurzer Weg zum Bahnhof. Sehr günstig. Für ein oder zwei Nächte vollkommen in Ordnung. Für länger mit WC und Dusche im Gang muss man mögen
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Schlicht, aber okay!

Freundlicher Empfang Hotel ist einfach, aber ideal gelegen, nahe Hbf. Ich war schon öfter da, wenn ich auf der Durchreise war. Nicht unbedingt ein Haus zum Ferienverbringen, aber gutes Preis-Leistungsverhältnis.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Sebastian

Disliked: Cleanliness, property conditions & facilities, room comfort

4 overnatninger

Ganske fint hotel for pengene. Ikke stedet hvis man forventer mere end blot en soveplads. Ødelagt vask og badet fungere ikke helt optimalt. Toilet i gangen hvilket godt kunne være forstyrrende og træls. Personalet gør ikke andet end at tage imod og udlevere nøglen når man kommer i går. Der er ikke Wi-fi og ingen danske kanaler på fjernsynet. Hotellet er rigtig godt placeret midt i Hamborg hvor man både kan gå ned til vandet og ind til byen på 10 min. Selvom det ligger ud til en stor vej generede det ikke os.
Stayed 4 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness

excellent location. cheap stay.

The location is excellent. very close ti the centaral station. no problems on wifi. The toilet wasn't very clean. lift didn't work. I had to carry my bag.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Rose

Liked: Staff & service
Disliked: Cleanliness

God beliggenhed, sødt personale, dårlig rengøring

Hotellet har en god beliggenhed men mit værelse var desværre slet ikke rengjort ved ankomst, og blev det heller ikke undervejs. Personalet er sødt og imødekommende men der var urent mange steder udover værelset.
Stayed 4 nights in Jul 2019