Sandos Caracol Nature Resort & Water Park All Inclusive

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Where to?

Dates

August 2025

September 2025

Experience the thrill of a vibrant water park surrounded by lush greenery and palm trees, with the ocean in the background.

Welcome to our hotel lobby, featuring a high ceiling, central reception desk, and comfortable seating area.

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
All-inclusive
Bar
Breakfast included
Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪14 min walk‬
Gran Coyote Golf
‪5 min drive‬
Quinta Avenida
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪58 min drive‬

Room options

Relax in a spacious room with a large bed, wooden accent wall, and a window offering a view of lush greenery.

Eco Family Suite

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Relax in this serene bedroom with a large bed, wooden bench, and a nightstand with a lamp.

Eco Family Superior

30 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Relax in comfort with a large bed, flat-screen TV, and dining area.

Superior Select Adults Only

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Relax in a stylish room with a four-poster bed, TV, and desk.

Penthouse Select Adults Only

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Relax in a stylish room with a large bed, flat-screen TV, and balcony.

Deluxe Select Adults Only

41 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Relax in a serene space with a four-poster bed and a large mirror.

Pool View 1 Bedroom Suite

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Relax in a serene bedroom with a four-poster bed and a bathroom featuring a bathtub.

Pool View Penthouse

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Relax in this serene retreat with a large bed, flat-screen TV, and a beautiful view of lush greenery.

Pool View Superior

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Restful retreat with a large bed, wooden bench, and desk area.

Eco Family Penthouse

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Relax in comfort with a large bed, bedside tables, and a ceiling fan above.

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 4

Relax in a spacious room with a large bed, wooden bench, and a desk near a window offering a view of lush greenery.

Suite Premium With Garden View

64 sq m
Sleeps 5

Relax in this stylish room with a large bed, wooden accent wall, and a window offering a view of lush greenery.

Suite Superior with View

41 sq m
Sleeps 3

Relax in this serene retreat with a large bed, wooden headboard, and comfortable seating area.

Suite Superior With View

41 sq m
Sleeps 5

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

64 sq m
Sleeps 5

Relax in a spacious room with a large bed, bedside table, and desk, set against a stylish accent wall.

Suite Premium with Garden View

64 sq m
Sleeps 2

Relax in a cozy retreat with a large bed, wooden headboard, and a view of lush greenery outside.

Suite Superior with View

41 sq m
Sleeps 2

Relax in a serene space with a large bed, wooden accent wall, and a window offering a view of lush greenery.

Suite Superior with View

41 sq m
Sleeps 3

Relax in comfort with a large bed against a wall, a ceiling fan above and a nearby table.

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 4

Relax in comfort with a large bed, a small table for work or reading, and a bench for extra seating.

Suite Superior with View

41 sq m
Sleeps 4

Relax in a spacious room with a four-poster bed, bedside table, and wall-mounted TV, offering a view of lush tropical foliage.

Suite Master with Pool View

62 sq m
Sleeps 4

Relax in a spacious room with a large bed, ceiling fan, and desk area.

Suite Premium

64 sq m
Sleeps 3

Cozy retreat with a bunk bed and single bed, featuring a wooden headboard and ceiling fan.

Room Superior

30 sq m
Sleeps 4

Relax in a spacious room with a large bed, flat-screen TV, and a bathroom featuring a bathtub.

Suite Premium with Pool View

62 sq m
Sleeps 4

Relax in a spacious room with a large bed, ceiling fan, and a window offering a view of lush greenery.

Suite Premium

64 sq m
Sleeps 4

Relax in this spacious room with a large bed, flat-screen TV, and balcony offering a view of the outdoors.

Room Superior with Pool View

39 sq m
Sleeps 4

Relax in a serene space with a large bed, bedside tables, and a desk, offering a peaceful view of the surrounding greenery.

Suite Premium

64 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Relax in a spacious room with a large bed, geometric-patterned bedspread, and a window offering a view of lush greenery.

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Superior With View

41 sq m
Sleeps 5

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includes taxes & fees

22 Aug - 23 Aug

Relax with a drink at the bar, surrounded by a unique bamboo ceiling and patterned tile floor.

Pool
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Spa
Free airport shuttle

for 1 room

includes taxes & fees

22 Aug - 23 Aug

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor tennis court, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free Wi-Fi in some public areas
Free self-parking
The 7 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with deep-tissue massages, manicures and pedicures or aromatherapy at Spa Sandos
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests speak favourably about the clean guestrooms and the family-friendly amenities
8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
Airport shuttle service available for a fee

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkelling

Surfing/body boarding

Land activities

Cycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Languages

English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

john

Travelled with partner, Travelled with group

8 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice property. Has a lot of nature. Has adults only secrion but everything closes early in that section. Staff is friendly but you have to goto them for service. You wont be waited on hardly anywhere.

Stayed 4 nights in Apr 2025

4/10 Poor

Shanaaz, surrey

Travelled with family

6 May 2025

Disliked: Staff & service, amenities

Some of the staff were quite rude during our stay, which was disappointing. The property is very spread out, so depending on where your room is located, it can be a long walk to get to the restaurants or beach. We specifically booked this resort for the waterpark, but it was closed the entire time, which made the stay feel like a waste. We’ll be trying a different place next time.

Stayed 7 nights in Jan 2025

4/10 Poor

Shanaaz, surrey

Travelled with family

6 May 2025

Disliked: Staff & service, amenities

Stayed 7 nights in Apr 2025

8/10 Good

Andrew

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

6/10 Okay

Jamie M

Travelled with family and small children

5 May 2025

Liked: Staff & service

The most disappointing area of this resort was the kids club. There were cockroaches in the children’s area as they were doing yoga. It did not look like they consistently cleaned either. The resort grounds were beautiful, however the standing water was often very smelly and murky which was not pleasant to look at. The servers in the buffet areas were wonderful, however not so much at the other restaurants. We did enjoy seeing the monkeys and Coatis.

Stayed 7 nights in Apr 2025

6/10 Okay

Shawnte

Travelled with family, Travelled with partner, Travelled with group

5 May 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The resort was great. Buffets were average. Staff was not great. Room had no AC took 2 days for them to finally switch us. The app never worked for us couldn’t book dinners most days. Everytime you went to book dinners it was always the person is at lunch no matter what time you went. Felt like I was lied too about anything at any time. Any question or concern it was a different answer from each person. The Segway guys Mickey and Allen were fantastic. Roxanna and Esther the maids were phenomenal.

Stayed 5 nights in Apr 2025

8/10 Good

Nikita

Travelled with family and small children

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Since everything is free, it's great that they're is a lot of walking. I just wish more bars were open and the distance not super far.

Stayed 6 nights in Apr 2025

10/10 Excellent

Baron Lloyd

1 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

6/10 Okay

Kleinti

1 May 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

KESANG

Travelled with family, Travelled with family and small children

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for family. Would definitely recommend. I would love to go back again.

Stayed 5 nights in Apr 2025

8/10 Good

sheri

Travelled with family, Travelled with group

1 May 2025

Liked: Cleanliness, amenities

The resort itself is absolutely beautiful. It is very large and there is a lot of walking to get where you need to go. Customer service was really bad. They seemed unwilling to accommodate your concerns and would push the blame on to Expedia. We sent an email several months ago asking for seven of us woman to be put into the same building or side by side. They put us all over the place and would not put us together. Booking dinner reservations was a hassle You had to go to concierge but they were never in the adult only area. The servers were all very nice and very helpful. Food was not my partee. But some of it was good. The monkeys were awesome.

Stayed 5 nights in Apr 2025

8/10 Good

Monteresa

30 Apr 2025

Liked: Cleanliness, staff & service

The staff was very nice 👌

Stayed 5 nights in Apr 2025

10/10 Excellent

Heather

Travelled with family

26 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.

Stayed 10 nights in Apr 2025

4/10 Poor

Genevieve Madelaine

25 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

We became ill here like so many people despite our best efforts.

Stayed 7 nights in Apr 2025

10/10 Excellent

Olena

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff, nice restaurants, lots of nature around.

Stayed 5 nights in Apr 2025

10/10 Excellent

Omar Moreno, Bakersfield

Travelled with family, Travelled with family and small children, Travelled with partner

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would definitely recommend Sandos Caracol Eco Resort we went out here to get married & the hotel met more than our expectations! Not only was this Resort great for accommodating my guests, but everything was convenient and the food was amazing! Thank you!! We will definitely be back! ☺️

Stayed 7 nights in Apr 2025

8/10 Good

Gabriel Hernandez

Travelled with family and small children

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place!

Stayed 4 nights in Apr 2025

10/10 Excellent

Brian S

23 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

4/10 Poor

Farhia

Travelled with family and small children

21 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The food and customer service is terrible. Transportation is limited to one company and they charge an astronomical amount. Will never go back to this place.

Stayed 3 nights in Apr 2025

6/10 Okay

Richard, BAKERSFIELD

Travelled with family, Travelled with family and small children

21 Apr 2025

Disliked: Amenities, property conditions & facilities

Family of 4 that came down for a wedding. The Eco has a nature charm to it and that is what is above average at this resort. But, a lot to be desired in terms of services offered. This is not a reflection of the staff, you can tell they work hard to make it work for the guests. I think the executives should work on upgrading and allocating more funds to improve the grounds and improve staffing levels. Too restrictive for “none” members, especially considering that the fees to stay at this resort is comparable to others in and around Cancun. For example, no room service unless your “elite royal member”. Not all restaurants open to none members, nor certain pools. Running out of certain foods and even beach towels, making it inconvenient. All the pools looked like they needed a bit more upkeep and the beach is ok for toddlers but not really something an adult can swim at. The food at the buffets were hit or miss and as mentioned before, food ran out. A lot of places closed early and I would take a guess that it’s due to cutting back on labor. The a la cart restaurants were ok but won’t be memorable. With that said, we could do without all the bells and whistles but not when you pay a 4 star price. If you want more bang for your buck, I would consider other locations.

Stayed 6 nights in Apr 2025

10/10 Excellent

terri

Travelled with family

20 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful resort. Lots of animals and the pools and water park were great. We loved the taco bar. Service was poor compared to other resorts. Late night food non existent. The little convenience store on the property was extremely over priced.

Stayed 6 nights in Dec 2024

10/10 Excellent

Francisco R Perez

Travelled with family

20 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It had paddle, tennis and pickleball courts for the guest.

Stayed 6 nights in Apr 2025

10/10 Excellent

Janelle

19 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and housekeeping were wonderful. Such friendly and helpful staff. Being in the jungle was such a treat. Swimming in the on-site cenote was a highlight. Food is… fine. Highly recommend going to the Mexican food buffet. Rooms were clean and very comfortable. Beach is okay — it’s smaller and rocky, so bring water shoes. It’s ideal for little ones with a protected area that small children can swim in safely.

Stayed 5 nights in Apr 2025

10/10 Excellent

Rawaa

17 Apr 2025

Liked: Cleanliness

Stayed 4 nights in Apr 2025

2/10 Terrible

Christopher J

16 Apr 2025

Stayed 14 nights in Dec 2024

Sandos Caracol Nature Resort & Water Park All Inclusive

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Eco Family Suite

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Eco Family Superior

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Superior Select Adults Only

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Penthouse Select Adults Only

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Deluxe Select Adults Only

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Pool View 1 Bedroom Suite

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Pool View Penthouse

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Pool View Superior

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Eco Family Penthouse

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Suite Premium with Garden View

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Suite Superior with View

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Suite Premium With Garden View

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Suite Superior with View

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Suite Superior With View

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Suite Premium With Garden View

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Suite Premium with Garden View

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Suite Superior with View

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Suite Superior with View

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Suite Premium with Garden View

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Suite Superior with View

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Suite Superior with View

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Suite Master with Pool View

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Suite Premium

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Room Superior

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Suite Premium with Pool View

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Suite Premium

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Room Superior with Pool View

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Suite Premium

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Suite Superior with View

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Suite Premium with Garden View

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Suite Superior With View

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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games