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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property

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Photo gallery for Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Land view from property
Exterior
Ocean View Suite | Beach/ocean view
Ocean Front Suite | Living area | 60-inch Smart TV with cable channels
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Paradise Beach
    ‪2 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪16 min walk‬
  • Place, Nicklaus Design Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View | Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite, 1 King Bed, Ocean View

7.4 out of 10
Good
(12 reviews)
  • Ocean view
  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Suite

Pool View Suite | Premium bedding, free minibar, in-room safe, desk

Pool View Suite

7.2 out of 10
Good
(26 reviews)
  • 100 sq m
  • Sleeps 2

View all photos for Ocean View Suite

Premium bedding, free minibar, in-room safe, desk

Ocean View Suite

7.6 out of 10
Good
(32 reviews)
  • Ocean view
  • 100 sq m
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

8.6 out of 10
Excellent
(33 reviews)
  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior detail
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About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

At Senses Riviera Maya Oceanfront Boutique hotel - Adults only, spend the day on the beach where you can enjoy kayaking. Then return for a meal at one of the hotel's 2 restaurants.
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

4 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the pool at Senses Riviera Maya Oceanfront Boutique hotel - Adults only. During your stay, you're just a quick walk from Paradise Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine with a beachfront location at Cavamar, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • Guests have great things to say about the size of the guestrooms and the pool
  • Steps from Paradise Beach and a 3-minute drive from Playa Paraiso Golf Course
  • Airport shuttle service available for a fee
Some rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers its guests 4 hot tubs and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at Senses Riviera Maya Oceanfront Boutique hotel - Adults only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

Cavamar – This beachfront restaurant specialises in American cuisine and only serves lunch.
The Blend – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
CavaBar – On-site bar. Open daily.
The Blend Bar – This cocktail bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend
  • The Blend Bar

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Golf carts
  • Kayaking
  • Optional golf privileges
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in room
  • Tile flooring in room

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night
  • Resort fee: USD 16.06 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (return, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 380 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 172 out of 1003 reviews
Rating 4 - Poor. 93 out of 1003 reviews
Rating 2 - Terrible. 161 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

WALEED

Liked: Cleanliness
Disliked: Amenities
Room was decent. Service was horrible. Location was good. Amenities was ok. Breakfast was good but other meals were bad and limited. I got only the breakfast and room package so I can try nearby food in case if I don’t like what they offer and plus I like to experience around wherever I travel. Usually when I see hotel does all inclusive or bed and breakfast it’s usually buffet style but this one is not. Lunch and dinner also not buffet style and very limited option and supper expensive so we said let’s try outside surrounding restaurants. There was nothing nearby and you have to take a $30 taxi to go to nearest restaurant and delivery options almost not existing. Unfortunately when we stayed wasn’t the warmest weekend so we needed to turn the heat on but found out it doesn’t work so we told the front desk who sent the maintenance guys 3 times and still never got fixed and we wasted that whole day back and forth between front desk and maintenance and then they offered me another room at 9 pm after wasting the whole day by that time we were too tired to pack and unpack in another room. When I tried reach the manager to file a complaint he was never present and seemed to never wanted to address the issues and never made himself available or his staff claimed he’s gone or off because of a holiday. When they got me a taxi to take us to airport he asked for a lot more than what I paid before and was using profanity asking for more money
Stayed 4 nights in Jan 2026

10/10 Excellent

Jose

Stayed 1 night in Jan 2026

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, amenities
Staff was great. Excellent food.
Stayed 5 nights in Nov 2025

6/10 Okay

Matthew

Food was lack. Not really beach accessible
Stayed 4 nights in Jan 2026

6/10 Okay

Katarzyna

Stayed 3 nights in Jan 2026

8/10 Good

Kendan

Stayed 4 nights in Jan 2026

10/10 Excellent

Chania

Stayed 4 nights in Jan 2026

8/10 Good

Brady

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel, great staff, great food. Hotel needs some TLC but overall in good shape. Had issues with the hot water, sounds like it's a boiler/heat source issue, could be resolved with a new boiler. Front desk very helpful and easy to communicate with via WhatsApp or in person. Beautiful views, very quiet hotel. Great staff, great food. Great place if you are looking to relax.
Stayed 3 nights in Jan 2026

6/10 Okay

Suzanne Renee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the place was nice but the food and amenities are very mediocre
Stayed 5 nights in Jan 2026

10/10 Excellent

Syed Muhammad Wajih

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing oceanfrontview , victoria and sophia at the front desk were so helpful they got me gluten free food and replaced our TV to a smart TV on request. Amazing experience , cant wait to go bk!
Stayed 2 nights in Jan 2026

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
The staff was phenomenal. My room was cleaned and tidy every single day. Everyone was exceptionally friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Mark, Kernersville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful time definitely a come back to spot
Stayed 2 nights in Jan 2026

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
The food was not good not much selection
Stayed 7 nights in Jan 2026

2/10 Terrible

ROBERT, Union Beach

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked Senses even though the reviews were mixed. We definitely weren't happy with the experience we had. The property needs some substantial repairs and maintenance. From the day we arrived, we had no hot water in our shower. We told the lobby staff and they sent the maintenance technician to our room. After several tries, he was able to get lukewarm water. We asked if the issue was just located to our room and we were told that this issue is throughout the hotel and that the water never gets hot. We overheard another couple telling the lobby staff about the lack of hot water. We were able to use the jet tub the whole length of our stay to bath as that did have hot water. We lost hot water in the tub the day before we were supposed to come home but they were able to fix it. We have messages back and forth on WhatsApp regarding both of these issues. The tub we had was cracked and also repaired in a few places. They also removed the shower head in the tub so you couldn't use it to shower. What appears to be a hot tub on the balcony is not. It's just a cold water immersion pool. The food was ok most days and be mindful of the all inclusive package. We were told via WhatsApp that their are limits to the premium alcohol based drinks you can have with your package. The service staff (servers) did all they could to make this an enjoyable experience. Santiago, Christian, and Mesero did an excellent job. I would recommend staying elsewhere until all of the issues can be fixed.
The only hot water in our room was this jet tub. We bathed in this our whole stay
Some cracks and damage to the tub
Immersion pool on the balcony
Looking out of the snack bar towards the pool
Stayed 4 nights in Jan 2026

8/10 Good

Carla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a phenomenal boutique hotel. I have never experienced a small boutique property quite like this one. Every room overlooks the ocean and is incredibly spacious—approximately 1,000 square feet—which made the stay feel extra special and serene. This is not a party hotel, as there are no organized guest activities. Instead, it’s a place designed purely for relaxation—perfect for enjoying the ocean views, the pool, and the peaceful atmosphere. Finding the hotel was a bit unusual, as it’s tucked deep into the forest, but that only added to the charm. It truly felt like a hidden gem 💎 with strong Tulum-style vibes. The all-inclusive experience was good, though not exceptional. There is only one restaurant, and the food options are somewhat limited. Portions are quite small, so you’ll likely find yourself ordering multiple dishes to feel satisfied.
Stayed 4 nights in Dec 2025

2/10 Terrible

Brooke

Travelled with partner
Disliked: Property conditions & facilities
Shuttle service did not show up and we waited an hour, later the front desk said he had to pay for my ride because we did not show up, we had what’s ap communication verifying the shuttle was not there, so we took alternate car. We finally arrived at 1 and they said the room would be ready at 2, we walked around and then at 2, they said 3, which was fine. We went to the store and got a few things and came back. They informed us our AC in our room went out, so they were trying to fix it. We waited until 6pm to get in, they comped dinner and drinks for the inconvenience. We got to that room and the sheets had a large stain on them of red color. We requested a new room, the room we received had ac and it was clean. Win? No. We had no water pressure and warm water at best. It was cold showers the entire time. We never complained about the water because by this time nothing was working and nothing was making it better. The food was not good, BUT BUT the service in the restaurant was amazing! The servers were everything! The food may be awful but the servers were perfect! Also, they have a hot tub but they need a 2 hour warning to put water in, we scheduled it for 9pm and let them know at 4pm. When we got ready to use it, it was not filled, cold water and terrible pressure. We gave up at this point. We tried everything to remain hopeful, but the final day when the front desk man named Thomas had an attitude about having to pay for the airport shuttle we didn’t show up to, I gave up
Stayed 4 nights in Dec 2025

2/10 Terrible

Yadin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all cost. We left after one night because the hotel was less than a 1 star. Everything was either run down, broken, dirty, or didn't work. On top of all of this, the hotel is a sex hotel where couples have sex with other guest. We didn't realize this until a man kept parading naked in front of his window and while taking a shower, left his curtains open for all to see. This prompted us to look at the hotel's actual website and that's how we found out. We tried to reach out to hotels.com for a refund on the day we arrived, but no luck. We left anyway and won't EVER be using Hotels.com or visiting this resort.
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert, Huntington Station

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Service was incredible. Food was excellent.
We will be back next year for the New Year’s Eve party!
Breakfast yum!
Steak
Fresh fish
Stayed 6 nights in Dec 2025

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was good, needs improvement, staff was great but food was really flavorless sorry to say it, we will not go back or recommend
Stayed 4 nights in Dec 2025

8/10 Good

valentina

Travelled with partner
Liked: Staff & service, property conditions & facilities
Was overall pretty nice. Had some issues with our tv and ony got resolved completely the last night we stayed. Otherwise gorgeous place!
Stayed 3 nights in Dec 2025

8/10 Good

Ernest

Stayed 9 nights in Aug 2025

10/10 Excellent

David Robertson

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, spacious room. Fantastic staff. Santiago at the pool bar/restaurant was great!
Stayed 7 nights in Dec 2025

10/10 Excellent

Noeli

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room was amazing
Stayed 5 nights in Nov 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed at Senses by Artisan the 1st week of Dec 2025. The Service Staff like Chewie (nickname) and Pedro, keep the place alive. Its clean, the beaches are beautiful. The room and view were awesome, the beds are comfortable except the pillows(awful). Downside was the front desk staff, it always felt like we were bothering them. You do need to taxi or drive anywhere to see stuff but this didn't bother us. Overall, we enjoyed our stay.
Stayed 5 nights in Nov 2025

6/10 Okay

Julie Ann, Lancaster

Travelled with family
Disliked: Amenities, property conditions & facilities
The room really needed updated. Old dirty rugs. Staff was good. Food was very good. Poor selection of alcohol unless you paid alot more. Hotel hallway ceiling fall down last day. Couldn't recommend. Resort fee was an over charge.
Stayed 4 nights in Dec 2025