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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property
VIP Access

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
Exterior
Reception
Rooftop bar, poolside views, open daily

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

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Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪9 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Playa Coral
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬
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Room options

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony | In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(109 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(60 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

9.0 out of 10
Wonderful
(24 reviews)
  • Partial sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony | In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(155 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(28 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony | In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Bedrooms, Balcony

9.0 out of 10
Wonderful
(37 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About this property

Residence Inn by Marriott Cancun Hotel Zone

Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation has separate sitting areas and includes dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.
The free breakfast at Residence Inn by Marriott Cancun Hotel Zone gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Pick&Chill Rooftop Snack
  • Take a swim in the 2 outdoor pools
  • Services include free food shopping service, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort, cleanliness and spaciousness
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Pick&Chill Rooftop Snack – This poolside rooftop bar only serves light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Residence Inn by Marriott Cancun Hotel Zone offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1765 out of 2821 reviews
Rating 8 - Good. 586 out of 2821 reviews
Rating 6 - Okay. 260 out of 2821 reviews
Rating 4 - Poor. 103 out of 2821 reviews
Rating 2 - Terrible. 107 out of 2821 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

DeNija

Stayed 1 night in Nov 2025

8/10 Good

Mahbubul

Business traveller
Liked: Cleanliness, property conditions & facilities
Great place to stay for couple of days. Rooms are large enough, everything works well. Its not extraordinary, however its practical. The hotel is in the quiet part of Zona Hotelara and everything is a little far from this hotel. The breakfast is ok, the food at the bar on the roof that opens in the evening is ok and priced reasonably. Staff are great as well.
Stayed 6 nights in Oct 2025

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, staff was friendly. The rooftop bar/restaurant was disappointing. I ordered a burger that said it was Angus beef. The meet was gray, not the color of beef. We also ordered Pina coladas from the alcohol drink menu and there was no alcohol in those drinks. Then we asked to charge to our room, but they said we couldn't, then we were going to pay with a card and they said we had to pay in cash. They should have told us up front and it seemed very scammy. We did not eat there again. There is nothing close by unfortunately, so we basically ate one meal a day when we were out.
Stayed 3 nights in Nov 2025

10/10 Excellent

Olusore Adesewa

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience here, however, there are some areas they can improve on: 1. Odour of the rooms and hallways. It had a rusty smell. 2. More options for breakfast such as, sausages, waffles and pancakes.
Stayed 3 nights in Nov 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, good location
Stayed 2 nights in Nov 2025

8/10 Good

Daniel, San Diego

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and confortable room
Stayed 2 nights in Nov 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
The hotel is kept very clean and if you like away from the busy district this is awesome. The we are not beach people but love looking at the sea and the water view was amazing. Breakfast is great and the coffee machine is very good. They have a limited menu in the roof top restaurant would be a nice feature to add a pizza oven but uber is very reasonably priced so a great option. We were there for three weeks and loved it.
Stayed 19 nights in Nov 2025

6/10 Okay

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a first time traveler to Cancun I highly recommend staying here! At first we had booked a stay at a different hotel right in the zone on the ocean which lasted one day where we quickly moved to the Marriott hoping it would be better. Well it far exceeded are expectations and made our stay 10x better IMMEDIATELY. The staff are all friendly, there’s a great breakfast with different options each day, the roof top pool/hangout area is beautiful. The room was so comfortable and spacious with a balcony to sit out on. The water pressure was great and there was amenities in our room! You may be thinking, isn’t that all normal? No, our first hotel did not have even half of these things and was not even willing or trying to be accommodating. The Marriott also has transportation to and from the airport, just make sure you reserve it all before you fly out! They also have shuttles to bring you out to popular destinations and then you just have to uber back to the hotel when you’re ready! Again, our first place had no shuttle options at all or airport transportation. Review each place your considering carefully when staying in Cancun, and I can assure you the Marriott was more than what we could’ve asked for at such a great price.
Stayed 6 nights in Nov 2025

10/10 Excellent

Edelmira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was well kept, and our bed was made every day. It was nice to return from our excursions to a tidy room and clean towels in the bathroom.
Stayed 5 nights in Nov 2025

8/10 Good

Griselda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer airport shuttle if you request it on time.
Stayed 5 nights in Nov 2025

6/10 Okay

Shellas Mahad

Stayed 3 nights in Nov 2025

10/10 Excellent

Demetrio

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is located close to airport, major beaches. The staff was friendly and the room clean.
Stayed 4 nights in Nov 2025

6/10 Okay

Suren

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel transportation communication was not clear; we had to book our own transportation even though we received confirmation that someone will be there at the designated areas. I emailed and no one has followed up.
Stayed 3 nights in Nov 2025

8/10 Good

Paridhi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Services, clean room, amenities. I deducted one start as slight improvement is suggested for housekeeping to replace the towels with new towel, or empty toiletries with fresh one.
Stayed 3 nights in Nov 2025

10/10 Excellent

Andre

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing experience during my stay at the Residence Inn by Marriott Cancun Hotel Zone. From the moment I arrived, the staff made me feel welcome and taken care of. The property is clean, modern, and well-maintained, with spacious rooms that feel more like a comfortable apartment than a hotel. The complimentary breakfast was a great way to start each day, and the hotel’s amenities—especially the pool and gym—were top-notch. I also appreciated how quiet and relaxing the area was, while still being just a short drive from Cancun’s best beaches and attractions. Overall, the service, comfort, and value exceeded my expectations. I would definitely stay here again and highly recommend it to anyone visiting Cancun.
Stayed 2 nights in Nov 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast options - kept us satiated till past noon. Delicios tea and coffee, excellent choice of hot meals, nuts and cereals. Very helpful tips about transportation, beaches and parking provided by the reception staff. Excellent service by the cleaning staff, they met all our requirements!
Stayed 7 nights in Nov 2025

8/10 Good

mike

Travelled with partner
Liked: Cleanliness, amenities
W
Stayed 2 nights in Nov 2025

10/10 Excellent

Ardis

Stayed 2 nights in Nov 2025

10/10 Excellent

vipul

Stayed 1 night in Nov 2025

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The balcony was very much enjoyed, especially at sunrise.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, friendly staff (Andrea at front desk greeted us warmly), excellent breakfast and beautiful room. Ocean view but not within walking distance to beach
Stayed 1 night in Nov 2025

10/10 Excellent

SAIVEER, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great choice for affordable travelers
Stayed 5 nights in Nov 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel provided shuttle bus but is actually a third party shuttle that required at least 48 hours pre book, however, the shuttle never provide the confirmation and unsure will show up. Better to switch other company or simply not to offer the free shuttle. Room size is big and new, and the bathroom is big and clean, though the hotel offering me the ocean view, it is way too far can see. Both Pools are located on the top 3rd floor. Hotel also provided breakfast, unfortunely the food selection is below par and taste is so so. Overall, don't expect Marriott standard for breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

simon

Liked: Amenities, property conditions & facilities
Best team ever!!
Stayed 1 night in Nov 2025