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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
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Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout curtains
13 bars/lounges, 2 beach bars, poolside bar

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Spa

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite Pyramid Master

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Pyramid Master

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Pyramid Standard

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout curtains

Suite Pyramid Junior

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Standard

1 bedroom, free minibar, in-room safe, blackout curtains

Pyramid Standard

7.0 out of 10
Good
(28 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

1 bedroom, free minibar, in-room safe, blackout curtains

Pyramid Ocean Front

7.2 out of 10
Good
(11 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Standard

Sian Kaan Standard | 1 bedroom, free minibar, in-room safe, blackout curtains

Sian Kaan Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

1 bedroom, free minibar, in-room safe, blackout curtains

Sian Kaan Master Suite

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Grand Oasis Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.0 out of 5, (1589)
The price is CHF 199
for 1 room
includes taxes & fees
9 Jul - 10 Jul
Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

During your stay at The Pyramid Cancun By Oasis - All Inclusive, you're just a quick walk from Iberostar Cancun Golf Course. Free WiFi in public areas, free self-parking and 13 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 13 restaurants and 13 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with facials, deep-tissue massages or hydrotherapy at Sensoria Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 10 minutes by foot from Iberostar Cancun Golf Course and a 5-minute drive from La Isla Shopping Mall
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

Benazuza Adults Only – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
Market Place and Bites – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The White Box Gastrobar – This bistro specialises in international cuisine and only serves lunch. Open daily.
TunKul Food Hall – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Careyes Adults Only – This fine-dining restaurant specialises in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 490 out of 1326 reviews
Rating 8 - Good. 281 out of 1326 reviews
Rating 6 - Okay. 215 out of 1326 reviews
Rating 4 - Poor. 143 out of 1326 reviews
Rating 2 - Terrible. 197 out of 1326 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 5 nights in Mar 2025

4/10 Poor

ADINA, NEW YORK

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse place to stay ! Dirty pools, garbage all over , Broken shower, dirty room , Poor service from all staff ! The only best place was the prime beach club where we had bottle service everyday provided by Erik which was THE ONLY ONE AMAZING!
Stayed 3 nights in Mar 2025

6/10 Okay

Juan Jose

Stayed 1 night in Mar 2025

2/10 Terrible

Ashlene

Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2025

8/10 Good

Andrew Beatty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. I would go again.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jamelin Anatacha Pimental

Stayed 2 nights in Mar 2025

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception desk were completely obnoxious. Paid for a room (suite) with a jacuzzi as in the pictures and was completely fooled and told that was the only availability they had and no refund could be issued. My friends had double beds and got 1 queen size and were told they got upgraded with a cot for free bc they didn’t have anymore double beds available lol what a joke. Food is atrocious and you’re rushed every step of the way not to mention took them forever to have our room ready when we checked in we had to wait almost till 5 o clock after arriving at noon. Some staff are nice and some are just really rude. DO NOT EXPECT ANY TYPE OF CUSTOMER SERVICE. Once you’re there they don’t care about anything.
Stayed 4 nights in Mar 2025

10/10 Excellent

Thi Kim Ngan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was fantastic. The resort offers a wide variety of restaurants to choose from, though some require reservations starting at 8 AM each morning via the Oasis Hotel app. When we couldn’t get a late check-out, the hotel provided a temporary pass to access all amenities and even offered a separate room where we could freshen up before our flight. That was a thoughtful touch! However, there is no airport pick-up service. It’s best to contact the hotel in advance for assistance with transportation. Otherwise, taxis and private shuttles from the airport can be quite expensive. We paid $90 for a 15- to 20-minute taxi ride (originally quoted at $110), whereas the return trip from the hotel to the airport cost us only $35. Overall, a great experience with just a bit of planning needed for transportation!
Stayed 4 nights in Mar 2025

6/10 Okay

Shana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We did not get our refrigerator stocked, despite asking. Water was hard to find and not readily available. Our rooms did not get cleaned except for our beds made once. Selections for dining were numerous but the food was just okay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ricardo Mejia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly was almost perfect, the only reason it wasn’t, is because there’s always a line to eat at the best restaurants. I don't want to do a 30 minutes line every time that I want to eat something. Everything else was amazingly good.
Stayed 3 nights in Mar 2025

6/10 Okay

Sidney

Travelled with family
Liked: Staff & service, amenities
I like that the property was big and there was space for the craziness and also to be with kids and quiet in the other side. The variety of restaurants and bars was nice. The kids club very nice and convenient. I didn’t like the room I got it was right in top of the check in area and it was the door for everyone to enter the resort so we heard people all night and it was super loud I didn’t sleep in the first 2 nights. When they change me to the 3 floors it was much better but the water was very difficult to graduate so it will take a long time to have warm water instead of cold or super hot and the small fridge damage but the maintenance people change it on the same day. In over all the resort was very nice and I like it I which the work better on the rooms and update a little the bathrooms.
Stayed 5 nights in Mar 2025

8/10 Good

Izabela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful people. Really nice place, good food, you have to wait a bit. But in general recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sheila, Laconia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have given 5 star for the staffs as most of them are very good. Except for the Careye’s manager that doesn’t seem to extend or offer any alternatives for her customer and just shut us!
Stayed 3 nights in Mar 2025

6/10 Okay

Lisa

It was horrible out there .. The police were extorting all the spring break kids for money.. Not a very good experience in general.. Ty for your services
Stayed 4 nights in Mar 2025

8/10 Good

Martha

Travelled with family
No me gusto el olor del agua del baño olía a drenaje No me gusto algunas personas de las barras del servicio del licor al igual que las que prestaban la toallas para las albercas de lo demás todo estuvo bien
Stayed 6 nights in Mar 2025

8/10 Good

Natosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived it I stayed in the pyramid with a black bracelet. The food was bad no matter if you paid or it was all inclusive everything in there that you pay for is expensive so if you’re going don’t pay for anything extra nothing is good there just tip your servers
Stayed 3 nights in Mar 2025

8/10 Good

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was okay, rooms were a bit outdated but overall a good experience
Stayed 4 nights in Mar 2025

2/10 Terrible

Angel L

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nunca me avian tratado tan mal en mis estadias en otros hoteles fuera de mexico,,los empleados no tienen cortesía y te tratan mal,,el hotel no es lo que parese en las fotos y porlomenos en mi avitacion no servia el aire los toilet las bañeras las puertas el internes es terrible los televisores no funcionan con el interned del hotel y ni hablar de la comida nunca pude comer un plato donde me gustara,,yo no volveria ni de gratis
Stayed 4 nights in Mar 2025

2/10 Terrible

Minja

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Felicia

Stayed 2 nights in Mar 2025

10/10 Excellent

Frankie Joesph Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spring break was live
Stayed 6 nights in Mar 2025

10/10 Excellent

Aurora

Travelled with family
Liked: Amenities, property conditions & facilities
It was good staff not as friendly.. but over all good
Stayed 4 nights in Mar 2025

8/10 Good

Kurtis

Liked: Cleanliness, staff & service, property conditions & facilities
lots of food choices!
Stayed 6 nights in Mar 2025