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Ocean Riviera Paradise All Inclusive

5.0 star property

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Free minibar, in-room safe, desk, free WiFi
Privilege Master Suite RoofTop | Terrace/patio
View from room
View from property
10 bars/lounges, 4 swim-up bars, 4 poolside bars

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front | Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Master Suite RoofTop

Privilege Master Suite RoofTop | Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite RoofTop

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

8.4 out of 10
Very good
(113 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

8.2 out of 10
Very good
(33 reviews)
  • 57 sq m
  • Sleeps 4

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View | Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

9.6 out of 10
Exceptional
(5 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP | Free minibar, in-room safe, desk, free WiFi

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 out of 10
Wonderful
(17 reviews)
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Rooftop

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Standard

Junior Suite Standard | Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

8.4 out of 10
Very good
(124 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, Pool View (suite)

Junior Room, Pool View (suite) | Free minibar, in-room safe, desk, free WiFi

Junior Room, Pool View (suite)

9.0 out of 10
Wonderful
(4 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Free minibar, in-room safe, desk, free WiFi

Standard Room, Non Smoking

  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Non Smoking, Pool View

Standard Room, Non Smoking, Pool View | Free minibar, in-room safe, desk, free WiFi

Standard Room, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Ocean Riviera Paradise All Inclusive

Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features such as free WiFi in public areas and free self-parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to massages, manicures and pedicures or body treatments at Despacio
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 3 outdoor tennis courts, a 24-hour gym and basketball
  • Guests have great things to say about the location and the pool
  • 15 minutes by car from Playa del Carmen Main Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon – This bistro specialises in French cuisine and only serves dinner. Reservations are required.
Amaranto – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Sakura – This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Ruta 66 – This restaurant specialises in American cuisine and only serves dinner. Open daily.
La Locanda – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 poolside bars
  • 4 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1437 out of 2823 reviews
Rating 8 - Good. 707 out of 2823 reviews
Rating 6 - Okay. 360 out of 2823 reviews
Rating 4 - Poor. 170 out of 2823 reviews
Rating 2 - Terrible. 149 out of 2823 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Uy

Travelled with family
Liked: Cleanliness, amenities
Hospitable staff, a lot of good food and variety of restaurants, a lot of activities.
Stayed 3 nights in Nov 2025

8/10 Good

carmen

Travelled with family
Liked: Cleanliness, amenities
The staff was very helpful and nice. Everything clean.
Stayed 5 nights in Nov 2025

8/10 Good

Damaris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best is the cleaning staff. Rooms gorgeous. Sometimes at the buffet we have to wait a lot for water or beverages.
Stayed 5 nights in Nov 2025

6/10 Okay

Tammy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Restaurants were not as good as when I was there in March .
Stayed 5 nights in Nov 2025

10/10 Excellent

Samuel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
I’m not the type of person who usually leaves reviews, but this experience was worth sharing. Ivan (nicknamed “Wall-E,” just like the movie) was hands down the best pool bartender at the resort. He was kind, funny, and always kept the entire bar engaged with great conversation. We went back to his bar every single day because he consistently made the best drinks and brought such positive energy. He offered great drink suggestions and always took the time to talk with us. Whenever Ivan spoke with me and my girlfriend, it felt like we had known him for much longer—maybe because we could switch naturally between Spanish and English. His English was also excellent. Ivan truly elevated our stay, and he deserves recognition for the amazing experience he provided. We will definitely come back, largely because Ivan made us feel so welcome. He is a rare talent, and no other bartender we’ve met compares to the level of service he brings. On top of being incredible at his job, Ivan is a great person and a fantastic dad. I genuinely hope the company recognizes the value he adds. Employees like Ivan are hard to find, and he deserves to be rewarded for the exceptional experience he gives every guest. Ivan left a lasting impression on us.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, lovely food and service. Pools were well kept and the resort was lush and lots of greenery and wildlife.
Stayed 7 nights in Nov 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities
Staff and resort were great
Stayed 4 nights in Nov 2025

10/10 Excellent

Michael Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was one of or the best tropical vacation I have been on and I’ve been on a few. This hotel is gorgeous and the staff was so very very friendly!! You can’t go wrong with this place it really is paradise!!
Stayed 9 nights in Oct 2025

2/10 Terrible

Adriana Patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did not allow, although we had reservation proof from Expedia and proof of payment, check in my fiancé and step son. After an hour of arguing, as it was almost midnight, my fiancé gave in to them. The front desk demanded they keep the passports over night, not a credit card but their physical passports, until they saw the reservation appear on their side. Stay away from this shady hotel. Do not send your wife or children to this hotel, its not safe. They left the next morning where the sitting manager said she did not understand why the night shift did not see the reservation. My fiance was so upset, she took the passports and left the property. They refused to give any refund, but Expedia gave us back our money and are investigating this hotel. Stay away, for your own safety. I traveled all over the world and in NO country do they take your passports hostage, they take a CREDIT CARD at best. They did not accept her receipt from Expedia, the emails we got from them. They are just despicable people.
Stayed 2 nights in Nov 2025

8/10 Good

Stephen

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Nikolas

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Loved our stay! Great family friendly resort. Staff was very kind, food options were great, pools and beach were lovely and could always find spots to sit. Hard to get dinner reservations for a big group, but we all preferred larger dinners at the buffet anyway! Will come back 100%
Stayed 6 nights in Nov 2025

10/10 Excellent

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool bar was great. Good activities and clean.
Stayed 7 nights in Oct 2025

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good stay. The hotel holds itself out as 5 star but it’s really a 4-4.5 star hotel. Pros -Lots pool options -Friendly helpful staff -Different food options -Activities for kids -Shuttle around property -Monkeys, coatis -Water park (note adults cannot go on water park and kids over 8 will likely get bored of it quickly as mine did) -Big spacious rooms nice showers -Beach area was great (ocean is rocky go to left side of the beach to have less rocks) -swim up bar service was great -hammocks everywhere my kids loved them -fire show, piñata night -shout out to Lisandro, I did have a complaint he had things fixed quick Cons -Waiting to get into reserved restaurants, takes at least 15 sometimes 30 minutes to get you seated - booking restaurants with other groups cannot be done. each room has to book seperate -Food was good (adequate) not great -buffet was chaotic and not organized very well, again need to be patient and often they run out of food and are slow to replace -Service staff were very friendly but man was it slow service. You are lucky to get more than one drink for dinner. So just be aware and be prepared to be waiting a lot -if you have an early excursion the hot breakfast is not available until 8:00am so you have to rely on the continental breakfast which is a joke, basically a couple pasties and some fruit. No cereal or yogurt. - room service options are limited, would have been nice to have a breakfast option for room service
Stayed 8 nights in Nov 2025

10/10 Excellent

Joseph M

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 6 nights in Nov 2025

4/10 Poor

Kira Dawn

Stayed 4 nights in Nov 2025

4/10 Poor

Bryn

Liked: Cleanliness, property conditions & facilities
Food and service was poor at most resturaunts. They would allow the food to sit in the window for long periods of time and so when you got it everything was cold. staff was generally pretty nice, but their were a few that did not seem very welcoming. Property was clean and spread out for the amount of people that it could accomodate.
Stayed 10 nights in Nov 2025

10/10 Excellent

Roberto Dantas, Candiac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at the hotel — it was better than we expected. The staff was always very attentive and helpful, always greeting us with smiles and kindness; truly very professional. The facilities were very clean, and the room service was excellent. We would definitely come back. Just one remark: on our last day, I believe there was maintenance being done in the room next door, and because of that, a smell of paint or thinner was coming through the ventilation, which caused throat irritation for my wife. My suggestion is to avoid assigning guests to rooms that are close to those undergoing construction or maintenance.
Stayed 4 nights in Nov 2025

8/10 Good

Michelle

Staff was teal
Stayed 8 nights in Oct 2025

8/10 Good

jacqueline

Stayed 6 nights in Nov 2025

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Karen Staats Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rosa, our butler was amazing, as was Jennifer the Supervisor at the Privilege check in. Steakhouse staff, Floyd, William and Chef Ariel were a pleasure and went above and beyond on our last night. Much appreciated.
Stayed 4 nights in Nov 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities
Great resort and attentive staff
Stayed 7 nights in Nov 2025

10/10 Excellent

Keyan Malcolm Demetro

Stayed 5 nights in Aug 2025

8/10 Good

Janice

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place are nice and great Staff… rooms are clean but NOT Maintained looks like someone was just doing a DIY in the furniture, washroom and wall not professional( Punta Cana OceanElFaro is better), food in A La Carte is okay, we don't like people selling time share!
Stayed 7 nights in May 2025