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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
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1 bedroom, premium bedding, down duvets, free minibar

Reviews

9.2 out of 10
Wonderful

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Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(82 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

1 bedroom, premium bedding, down duvets, free minibar

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(32 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

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Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

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Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

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Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.8 out of 10
Exceptional
(10 reviews)
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

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Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, down duvets, free minibar

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down duvets, free minibar

Terrace Suite With Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

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  • All-inclusive
  • Spa
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4.7 out of 5, Exceptional, 1,303 reviews
The price is CHF 570
includes taxes & fees
5 Nov - 6 Nov
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About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of Excellence Playa Mujeres - Adults Only All Inclusive's great beach location. During your stay, you'll be within walking distance of Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine with ocean views at Oregano, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, massages or manicures and pedicures at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by car from Ultramar Ferry Puerto Juárez and 14 minutes from Cancun Mall
  • Airport shuttle service available for a fee
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Oregano – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
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Excellence All Inclusive Adults
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Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
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Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Reviews

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 999 out of 1307 reviews
Rating 8 - Good. 167 out of 1307 reviews
Rating 6 - Okay. 88 out of 1307 reviews
Rating 4 - Poor. 18 out of 1307 reviews
Rating 2 - Terrible. 35 out of 1307 reviews

Reviews

10/10 Excellent

Rashad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was amazing and everything I needed after working 70 hrs a week all the time . I enjoyed a nice and relax vacation with my fiancée and loved my stay here and stand by the excellence brand . What really surprised me is how pleasant the staff is considering I know how other all inclusive resorts can be. The employees seemed to really enjoy their job and were super polite. I wish we had more sunshine during our stay considering we visited at the end of June but I wouldn’t change a thing about my trip . Would absolutely stay here again food was great lots of different options , gym was state of the art , entertainment was cool , drinks were flowing , and so many activities throughoutthe day . AMAZING place and will definitely come back .
Stayed 4 nights in Jun 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Erasmo

Travelled with partner
Liked: Staff & service
The trip was good but was approached by many hidden fees but hotel staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Best all inclusive we’ve ever been to! Highly recommend!!!!!
Stayed 6 nights in Jul 2025

4/10 Poor

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No anti slip protection on the in-room stairs, causing major injury to an individual in our party
Stayed 5 nights in Jul 2025

6/10 Okay

Matthew James

Travelled with group
Beautiful ocean, mostly nice staff, very mediocre food and the added 400 dollars to upgrade to The Excellence Club is not worth it at all. My room phone was broken and took 30 hours to fix. My friends phone was broken, but got fixed in a few hours. Supposed premium liquor in your room for “ Excellence Club “, but my friend wanted gin in his room ( that’s all he drinks ) and they wouldn’t give him any. Women can literally be nearly naked at breakfast, but if a guy has a sleeveless gym shirt ( not muscle shirt ) I was sent to change. Restaurant’s stagger their seating, so even if you go at a normal time ( 7:40 for us ) they tell you it’s a 50 minute wait ( really 100 minutes) then when we sat down, they rushed us because “ the kitchen was closing “ Really too many examples of them just not caring or being service oriented. It’s expensive enough that you should just pick someplace else. My first and last time, and same for my friend.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
The room and plunge pool were
Stayed 3 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The service was top notch, the food was delicious and I liked that Isla Mujeres was only a 30 minute ferry ride.
Stayed 5 nights in Jul 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

James Cody

Stayed 3 nights in Jul 2025

10/10 Excellent

Salvador

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo unico que no me gusto es que los restaurantes incluyendo el que esta en la piscina tienen como reglamento ir vestido formalmente ,no camiseta ni chort ,si uno sale de la habitacion para una excurcion o lo que sea para desayunar o almorzar tiene que ir vestido y despues tener que regresar a la habitacion a cambiarte de ropa para ir donde vallas a ir ocea si tu vas para la piscina tienes que vestirte desayunar o almorzar y regresar a la habitacion a cambiarte de ropa otra vez los que tienen habitaciones lejjos como la mia tremendas caminatas nunca vi eso en otros hoteles
me encanto y la manager yakelin muy amable y tratable
Stayed 5 nights in Jun 2025

10/10 Excellent

Osman, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best honeymoon. We will forever remember our experience. Thank you for everything.
Stayed 7 nights in Jul 2025

10/10 Excellent

Bradley Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out visit, room was spectacular and the staff took care of us as soon as we walked into the lobby. Loved it. The only thing that would have made things a little better would be to have a DJ or something similar play after the events each night to allow people to hang out a little later than 10:30pm.
Stayed 4 nights in Jul 2025

10/10 Excellent

Quincy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service here is phenomenal. They all want to create an amazing experience for you, and they will go above and beyond to do that for you. Highly recommend- we are already thinking about a return trip!
Stayed 5 nights in Jul 2025

10/10 Excellent

Erick

Stayed 2 nights in Jul 2025

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Exellence lived up to its name, excellent service, excellent food with many options to choose from. Clean environment well kept pools and gardens, professional courteous, helpful and friendly staff and great entertainment. Will certainly visit again.
Stayed 4 nights in Jul 2025

8/10 Good

Joshua

Stayed 2 nights in Jul 2025

10/10 Excellent

MARCELO

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked all the facilities and the staff was very kind and friendly. I didn't like the location of our room, it was super far away from all the main activities, even though the room was amazing with all the amenities needed and space for everything!
Stayed 3 nights in Jul 2025

10/10 Excellent

Johanna

From the moment you are greeted you are treated so well, the weather is hot but you still see everyone giving their 110% to make you feel welcomed. From checking in, to getting escorted to your room you get all the info that the resort has to offer and if you missed anything there is always someone willing to help. The staff were amazing and we will definitely be coming back again. They truly go above and beyond. The rooms were super clean with the service coming in 2x a day, always had clean sheets and towels, beach towels as well in the room, the bathroom and shower were spacious. We had the room that walks out to the pool and there was no moisture or mold or dirtiness on the lounge chairs or the cushions which is a big ick for me but they were nice and clean and well kept. Nearby activities: There were enough activities to keep you busy, trust worthy staff and on site reps that made everything so easy. Safety: It only took one time to make the concierge aware that I was allergic to dairy that once provided the room number they were able to see that I had a food restriction, all the way to the beach everyone knew which is super appreciated! Also there is tourist police on the beach daily, which to me is great for people that needed to feel safe Walkability:They have 7 pools and the walk to the beach was easy where ever you were staying in the resort! Food & drinksDrinks were fantastic and were not stingy with the alcohol. The food was great in every restaur
Stayed 5 nights in Jul 2025

10/10 Excellent

Stephen

Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was great! Will definitely be coming back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic, the staff are absolutely wonderful. The pool and beach are really lovely. I had no issues finding a lounger or getting a table in restaurants. Lots of veggie options. The rooms are lovely, I am sure the hotel is a little more dated than some modern ones but it was spotlessly clean and the real highlight is the staff who are so nice. Make sure you tip them well and in Mexican pesos to make it easier for them. They deserve every penny. Everything is included but make sure you bring all you need as the shop is expensive! But you won't need toothpaste or other toiletries it's all provided. I also highly recommend their official transfers Seasons tours who were easy to find and took me right to the hotel door and back with no problems at all. I was a solo female traveller and the resort is friendly and safe. If you go to bed early ask for a room away from the main theatre area, my first room was closer but staff moved me no problem and it was nice and quiet. The main pool is more party vibes, the back pool is much more peaceful. I had a wonderful trip and can't thank the staff enough for their kindness.
Stayed 8 nights in Jul 2025

6/10 Okay

edward

Stayed 5 nights in Jun 2025

2/10 Terrible

JACOB

Disliked: Cleanliness
Bed bud bite me a lot
Stayed 3 nights in Jul 2025