The room does not match the description. There is no competent staff. When they come after being called through the intercom, they give vague answers and redirect us to someone else, who only told us that we had one extra night left instead of solving the problem. Yet, we had booked for two nights.
Moreover, in the description and when choosing the accommodation, we specifically selected the option with two single beds and one double bed for personal reasons. However, they gave us two double beds instead, which was very uncomfortable. We chose and paid for that option because it was the one that suited us best.
The beds are also extremely hard: you wake up with back pain and it is impossible to get a good nightâs rest.
On the second night, at 4:56 AM while we were sleeping, someone opened the door to our room. When we asked him, he said he was looking for his accommodation. We had to guide him for about ten minutes before he understood that this was not his place and that his accommodation was in the other house. This clearly shows that some of their keys can open other rooms, which is extremely concerning for safety.
In addition, there were no towels or basic amenities. This place is definitely to be avoided. Stay away from the houses at 31 and 33 Avenue Grance. Our stay was horrible.
