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Canopy by Hilton Cancun La Isla

4.5 star property

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Photo gallery for Canopy by Hilton Cancun La Isla

Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers
1 bedroom, minibar, in-room safe, individually decorated
Exterior
Daily buffet breakfast (USD 31 per person)
Outdoor pool, open 7:00 AM to 11:00 PM, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Spa
  • Room service

Explore the area

View in a map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪2 min walk‬
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • Tortuga Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Double Room, 2 Queen Beds (Sunset Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 2 Queen Beds (Sunset Bay View)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 2 Queen Beds (La Isla)

1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Double Room, 1 King Bed (Sunset Bay View)

1 bedroom, minibar, in-room safe, individually decorated

Exclusive Double Room, 1 King Bed (Sunset Bay View)

8.8 out of 10
Excellent
(12 reviews)
  • 32 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 2 Queen Beds (Sunrise View)

9.6 out of 10
Exceptional
(17 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Nichupte Bay View)

Presidential Suite, 1 King Bed (Nichupte Bay View) | 1 bedroom, minibar, in-room safe, individually decorated

Presidential Suite, 1 King Bed (Nichupte Bay View)

  • 94 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Sunrise View)

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room, 1 King Bed (Sunrise View)

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Panoramic View)

Junior Suite, 1 King Bed (Panoramic View) | Living area | 50-inch flat-screen TV with cable channels, TV, pay films

Junior Suite, 1 King Bed (Panoramic View)

  • 59 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Sunset View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunset View)

1 bedroom, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | 1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed (La Isla Room)

1 bedroom, minibar, in-room safe, individually decorated

Signature Double Room, 1 King Bed (La Isla Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Canopy by Hilton Cancun La Isla

Luxury Cancun hotel connected to a shopping centre, steps from La Isla Shopping Mall
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Canopy by Hilton Cancun La Isla. During your stay, you'll be connected to a shopping centre and just a quick walk from La Isla Shopping Mall. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Steps from La Isla Shopping Mall and a 3-minute drive from Aquaworld
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Canopy by Hilton Cancun La Isla offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the luxury Canopy by Hilton Cancun La Isla. Self parking is free.

This 4.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Azulinda Cafe & Bar – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Wander Rooftop – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 31 per person
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 454 out of 654 reviews
Rating 8 - Good. 114 out of 654 reviews
Rating 6 - Okay. 37 out of 654 reviews
Rating 4 - Poor. 22 out of 654 reviews
Rating 2 - Terrible. 27 out of 654 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

FERNANDO

Business traveller
Terrible service not even water bottles
Stayed 2 nights in Apr 2025

8/10 Good

Lesly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in May 2025

6/10 Okay

Dean, Vancouver

Stayed 3 nights in Mar 2025

10/10 Excellent

Vanness

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stayed for one night have no complaints. Food was great, location was great.
Stayed 1 night in May 2025

6/10 Okay

Khris

Travelled with family, Travelled with partner
Liked: Cleanliness
Okay
Stayed 1 night in May 2025

10/10 Excellent

RODRIGO, Miraflores

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel impecable. Está nuevo. Si bien no está frente al mar, tiene una gran piscina en el último nivel.
Stayed 1 night in May 2025

6/10 Okay

Keyana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the Hotel is ok. The staff are wonderful and friendly. But the walls are paper thin and you can hear everything from your neighbors. A cough, a sneeze, even their tiktoks. We were given an accessible room which we were fine with, until we realized that there would be a connecting door to the neighbors next door within our room. Once they returned to their room we could hear everything they did. TikTok’s, coughing, conversations, using the bathroom, etc. There also a smell of urine within the room as well. We realized this, and asked for a room change, which the hotel was very kind and accepting of this and moved us immediately. Once we get to our new room and settled in, we realized we can still hear everything our neighbors did. In our new room the shower head shed black specs when the shower turned on. Not sure if it was mold or just the old plastic chipping off the shower head.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location
Stayed 4 nights in Apr 2025

10/10 Excellent

Joshua

Stayed 1 night in Mar 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great view and service was great by the pool bartender and Feli the server
Stayed 4 nights in Apr 2025

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Property should offer a little bit more as in food and activities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top pool and bar!! Live saxophone player. Bar tab was very reasonable!
Stayed 1 night in Apr 2025

10/10 Excellent

Laurencia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Deana

Liked: Staff & service, property conditions & facilities
It is fine for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Nabarun, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the beach and main hotel zone of Cancún Mexico. The amenities are new and in great condition. Wander rooftop is star of the show.
Stayed 4 nights in Mar 2025

10/10 Excellent

Wenping

Stayed 2 nights in Apr 2025

10/10 Excellent

SHERKESHA

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing I can say negative about this property. It was clean, quiet, centrally located, the satff was AMAZING especially Adrian. The rooftop pool was warm with nice views.The food options at the hotel are limited, if you're one who likes eating at the hotel but there are restaurants right at the hotel within a 5 min walk. This was a great stay for our group of 7. Uber picked up from the hotel. They were extremely affordable and fast. We had to order 2 cars because the size of our group however we probably paid an average of $8usd for each ride. Would highly recommend and definitely stay again when in Cancun.
Stayed 3 nights in Mar 2025

2/10 Terrible

BELAL

Liked: Staff & service
Disliked: Cleanliness

Bed bugs

I have bed bug bites all over me. Stayed in room 330
Stayed 3 nights in Mar 2025

8/10 Good

Elden

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities
It’s convenient . It’s close to restaurants and stores.
Stayed 1 night in Mar 2025

2/10 Terrible

Cinthia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Didn't like how limited the bar hours we're. By 10:50 pm Bartender didn't want to serve anything. We accidentally left 2k near the pool and "nobody found anything " very disappointing manager and staff. Will never return here.
Stayed 4 nights in Mar 2025

8/10 Good

jingliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Grace

Travelled with partner
I am surprised that the vanity pack was not refilled everyday.
Stayed 4 nights in Mar 2025

6/10 Okay

Sheldon

Stayed 2 nights in Mar 2025