Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Where to?

Dates

March 2026

April 2026

2 outdoor pools, pool umbrellas, pool loungers

Premium bedding, free minibar, in-room safe, blackout curtains

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa
Parking included
Free Wi-Fi

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Master Suite King

59 sq m
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Double Accessible

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Good

Ocean view
40 sq m
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Very good

Ocean view
36 sq m
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

Ocean view
59 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Wonderful

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Wonderful

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

Garden view
36 sq m
Sleeps 4
1 King Bed

Standard Double Bed

Wonderful

Golf view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

King Room

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

22 Mar - 23 Mar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Our customers tell us that they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.

Free WiFi
Free valet parking and self-parking
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with hot stone massages, body wraps or body treatments at Aura Spa
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes a gym, a steam room and a sauna
Guests love the restaurant and breakfast
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
Airport shuttle service available for a fee

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

The property hosts a free manager's reception daily.

Casa de Rosa – This restaurant specialises in Mexican cuisine.

Viaggio – This restaurant specialises in Italian cuisine. Open daily.

Ventanas – This buffet restaurant overlooks the ocean. Open daily.

Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.

At Sunset – On-site restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Football

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

55-inch plasma TV with cable channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Alyssa

Travelled with partner

3 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing stay, food and hospitality 10/10. Very family friendly but also good for an couple trip since its not very crowded. Will definitely be going back more than once!

Stayed 4 nights in Nov 2025

6/10 Okay

Jennifer

Travelled with partner

3 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room had multiple electrical issues, even one of the lights would randomly turn on in the middle of the night. Staff was informed. They said hey would have someone look into it.

Stayed 3 nights in Nov 2025

2/10 Terrible

philippa

Travelled with family

3 Dec 2025

Hotel staff really good. Hotel in general needs a refurbishment. Rooms tatty

Stayed 7 nights in Nov 2025

10/10 Excellent

Curtis

2 Dec 2025

Liked: Cleanliness, property conditions & facilities

Rooms were clean.all the staff was cheerful and worked hard to see we had a great time. Food was great. We would recommend the resort

Stayed 5 nights in Nov 2025

2/10 Terrible

Julieta

2 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Yuma

2 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Nov 2025

10/10 Excellent

joy

Travelled with family

2 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All of the food was really good. Lots of options. I would have liked the water filling station to have been working. They don't offer water bottles in the restaurants or the bars. So it is hard to get water bottles to brush your teeth and have in your room. The coffee shop gives you small coffees-I had to order 2 of my order each time. I suggest you bring a large water bottle and fill up at the restaurant or stop at a store on the way into town to get bottles. They use artificial sweetener in most of their drinks-it's super gross. There is a mini fridge, which is great. Not a lot of seats/tables in the common spaces.

Stayed 4 nights in Nov 2025

8/10 Good

sumit kumar

Travelled with group

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The stay at the resort was primarily defined by its exceptional hospitality and comfort. The room was described as "immaculate," providing a spotless and quiet sanctuary for relaxation. The staff across all departments—including the restaurant, bar, and cleaning teams—were universally described as "warm, attentive, and welcoming." This high level of personal service and commitment to hospitality was the absolute highlight of the visit, making the guest feel truly valued. The constructive feedback focused on enhancing the resort's infrastructure for dining, relaxation, and activity. The reviewer requested a greater variety of food options across the restaurants and noted that reservation flexibility was limited for both on-site dining and spa treatments, making booking difficult. Additionally, the selection of organized entertainment and activities was perceived as limited, suggesting that increasing their frequency or diversity would significantly elevate the overall guest experience.

Stayed 4 nights in Nov 2025

10/10 Excellent

Brandy

Travelled with partner

2 Dec 2025

Liked: Cleanliness, property conditions & facilities

The staff was amazing. It was very clean, safe, terrific food! Great drinks. Nice pool. Right on the beach

Stayed 3 nights in Nov 2025

10/10 Excellent

saeid

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good

Stayed 6 nights in Nov 2025

10/10 Excellent

Amber Dawn

Travelled with family, Travelled with family and small children, Travelled with partner

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Had a 7 night stay & Im already looking to book again! After numerous stays at different hotels, I have finally found one that I can say has great views, GREAT food, and clean rooms. Every room is equipped with a hammock on the balcony which was a nice plus. Booking photos & excursions in the lobby was quick and easy, all staff were polite. Room service came everyday & mini bar was stocked daily. Drinks were great. I overall had a great time! Guillermo & I believe Anthony were very nice & helpful !! :)

Stayed 7 nights in Nov 2025

8/10 Good

Gangadhar

Travelled with family, Travelled with group

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean but the bathroom doors were a bit rusty

Stayed 6 nights in Nov 2025

8/10 Good

Jose

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Buena atención del personal, el espacio en general muy limpio, la comida estuvo muy bien.

Stayed 4 nights in Nov 2025

10/10 Excellent

Robin

Travelled with family and small children

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great amenities. Restaurants are above average. Italian place Viaggio is very good. Casa de Rosa the Mexican place is very good. Rest are just ok..both pools are the great. The staff is very friendly. Excellent check in and checkout process at the resort. Excellent location on the hotel strip on Cancun. Will definitely visit again

Stayed 5 nights in Nov 2025

8/10 Good

Blanca

Travelled with family

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at this resort from 11/22-11-26. It was a quick short trip for us. We have gone every year to Cancun and enjoyed all the excursions Cancun has to offer. This year we wanted to really enjoy the resort and the beach. Everything was great, by far the best resort we have stayed at. Lots of entertainment through out the day, lots of food available. Food is great, staff is great! Except, the timeshare folks. Those folks will talk to you every single time you are walking out to the pool area. They will chase you down. That was the only inconvenience we experienced. We did not enjoy being approached by several members multiple times a day everyday. I understand when guests are first arriving and the initial conversations, but at this point it was a bit excessive. Other than that, we enjoyed our stay!

Stayed 4 nights in Nov 2025

8/10 Good

Rebecca

1 Dec 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Lusia, Katy

Travelled with family

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything excellent!! No complaints at all enjoyed every single minute !!!! Recommend 100%

Stayed 4 nights in Nov 2025

8/10 Good

Slawomir

Travelled with family

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was excellent. Rigo waitress awesome. Front lobby workers excellent. I lost my cell phone. Josephina from front desk was very helpful. She found my cell. But, but the food was like a poison. There some adding ingredients that made people stomach sick every night after dinner. Pain and diarrhea. Plese correct this. Thank you for your service.

Stayed 6 nights in Nov 2025

8/10 Good

Roberto Kevin

1 Dec 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Yelena

Travelled with family, Travelled with group

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to visit as a family! Things to do for all ages. The staff is kind and considerate! The food is great at all restaurants at the resort. Get a massage at the spa! Thanks for the beautiful experience!

Stayed 5 nights in Nov 2025

10/10 Excellent

Nicholas

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was well accommodated and very easy with a teen and small child. Everybody working at the resort was very kind and their hospitality was premium quality, top notch service.

Stayed 5 nights in Nov 2025

10/10 Excellent

Jennifer, McKinney

Travelled with family, Travelled with family and small children

1 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food for an all inclusive! The Italian restaurant was amazing!!!

8/10 Good

Samuel Isadore

1 Dec 2025

Stayed 7 nights in Nov 2025

6/10 Okay

MARIE O

Travelled with family

30 Nov 2025

Liked: Staff & service

The hotel was overall fair. Our first room had a slight smell coming from the AC, but when we asked to change rooms, the staff understood right away and moved us without any issue. The location is great, and the staff were friendly. For the price we paid, the hotel was okay, the room finishes weren’t amazing, but the accommodation was fine.

Stayed 3 nights in Nov 2025

6/10 Okay

Mohammad

Travelled with family

30 Nov 2025

Liked: Cleanliness

👍

Stayed 5 nights in Nov 2025

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More