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Melia Cozumel All Inclusive

4.0 star property

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Photo gallery for Melia Cozumel All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Property video
42-inch plasma TV with satellite channels, TV, books
Exterior
The Level Royal Suite | Minibar, in-room safe, desk, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪14 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪8 min drive‬
  • Place, Chankanaab National Park
    ‪19 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Melia Ocean View

Melia Ocean View | Minibar, in-room safe, desk, iron/ironing board

Melia Ocean View

8.8 out of 10
Excellent
(90 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Royal Suite

The Level Royal Suite | View from room

The Level Royal Suite

9.2 out of 10
Wonderful
(23 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Grand Premium

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium

9.0 out of 10
Wonderful
(49 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

View from room

Junior Suite (Premium)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront

View from room

Premium Suite, 1 Bedroom, Oceanfront

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Premium with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Premium with Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 4

View all photos for Single Room Premium with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Premium with Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 1

View all photos for Room Premium with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Premium with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 4

View all photos for Single Room Premium with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Premium with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 1

View all photos for Suite with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Suite with Ocean View

  • Ocean view
  • 53 sq m
  • Sleeps 2

View all photos for Room Superior with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Superior with Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 4

View all photos for Single Room Superior with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Superior with Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, iron/ironing board

Suite Junior with Garden View

  • Garden view
  • Sleeps 6

View all photos for Single Suite Junior with Garden View

Minibar, in-room safe, desk, iron/ironing board

Single Suite Junior with Garden View

  • Garden view
  • 85 sq m
  • Sleeps 1

View all photos for The Level Family Junior Suite

View from room

The Level Family Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+1)

View from room

Melia Room Garden View (2+1)

  • Garden view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+2)

View from room

Melia Room Garden View (2+2)

  • Garden view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Sea View (2+2)

Minibar, in-room safe, desk, iron/ironing board

Melia Room Sea View (2+2)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Sea View (2+1)

Minibar, in-room safe, desk, iron/ironing board

Melia Room Sea View (2+1)

  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Grand Premium (2+2)

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium (2+2)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Grand Premium (2+1)

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium (2+1)

  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+2)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+1)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Family Junior Suite (2+4)

View from room

The Level Family Junior Suite (2+4)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for The Level Family Junior Suite (2+2)

View from room

The Level Family Junior Suite (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for The Level Family Junior Suite (2+3)

View from room

The Level Family Junior Suite (2+3)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite (Premium 2+2)

View from room

Junior Suite (Premium 2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium 2+1)

View from room

Junior Suite (Premium 2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Melia Garden View

Minibar, in-room safe, desk, iron/ironing board

Melia Garden View

8.6 out of 10
Excellent
(79 reviews)
  • Garden view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard with Garden View

Minibar, in-room safe, desk, iron/ironing board

Room Standard with Garden View

  • Garden view
  • 43 sq m
  • Sleeps 4

View all photos for Single Room Standard with Garden View

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard with Garden View

  • Garden view
  • 43 sq m
  • Sleeps 1

View all photos for Room Standard with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 43 sq m
  • Sleeps 4

View all photos for Single Room Standard with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard with Ocean View

  • Ocean view
  • 43 sq m
  • Sleeps 1

Similar properties

Exterior
Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,088 reviews
The price is CHF 289
includes taxes & fees
3 Mar - 4 Mar
Allegro Cozumel All Inclusive

About this property

Melia Cozumel All Inclusive

Family-friendly beachfront location with 2 outdoor pools
At Melia Cozumel All Inclusive, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the property's 4 restaurants.
Melia Cozumel All Inclusive offers 187 air-conditioned accommodations with minibars and a safe. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Melia Cozumel All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Playa San Juan. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body wraps, reflexology or aromatherapy at YHI Wellness Center
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and mini golf
  • Guests have great things to say about the pool and the helpful staff
  • 7 minutes by car from Museo de la Isla de Cozumel and 8 minutes from San Miguel Church
Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Melia Cozumel All Inclusive for summer fun including 2 outdoor swimming pools, mini golf and a children's pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a garden. Self parking is free.

This 4-star Cozumel property is smoke free.

Fish House – On-site restaurant.
El Embarcadero Beach Bar – On-site bar. Open daily.
El Isleño Swim Up Bar – On-site bar. Reservations are required. Open selected days.
Mole Snack BAr – On-site bar. Open daily.
Mole – On-site theme restaurant. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Miniature golf
Paintball
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Embarcadero Beach Bar
  • El Isleño Swim Up Bar
  • Fish House
  • Mole
  • Mole Snack BAr

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Games
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 577 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia All Inclusive Golf & Resort
Melia Cozumel All Inclusive Golf & Beach Resort
Melia Cozumel Golf Beach
Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
Melia Cozumel All Inclusive Golf And Beach Resort
Meliá Vacation Club Cozumel All Inclusive
Meliá Vacation Club All Inclusive
Meliá Vacation Club Cozumel
Meliá Golf All Inclusive
Meliá Cozumel Golf
Melia Cozumel All Inclusive Golf & Beach Hotel
Resort Melia Cozumel
Melia Cozumel All Inclusive Golf Beach Resort
Meliá Cozumel Golf All Inclusive All-inclusive property
Meliá Golf All Inclusive All-inclusive property
Melia Cozumel
Meliá Cozumel Golf All Inclusive
Melia Cozumel Golf All Inclusive
Melia Cozumel All Inclusive Cozumel
Melia Cozumel All Inclusive All-inclusive property
Melia Cozumel All Inclusive All-inclusive property Cozumel

Melia Cozumel All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1059 reviews
Rating 8 - Good. 280 out of 1059 reviews
Rating 6 - Okay. 116 out of 1059 reviews
Rating 4 - Poor. 53 out of 1059 reviews
Rating 2 - Terrible. 19 out of 1059 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marshall

Stayed 4 nights in Oct 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was top notch, food was amazing, and we loved the pool bar.
Stayed 5 nights in Oct 2025

10/10 Excellent

Waynel M, Bauxite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the check-in to the check-out!
Stayed 7 nights in Oct 2025

10/10 Excellent

Soofi

Stayed 2 nights in Oct 2025

8/10 Good

Charlene

Liked: Cleanliness
The entire staff is amazing! They make you feel like they are friends that you’re visiting.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mariela

Travelled with group
Liked: Cleanliness
Room was a little dated but the view and staff were amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My level experience was excellent. From the moment I arrived Oscar from concierge service took care of my every needs. He exudes customer service and brought my experience to another level literally. Sandra was also the best to accommodate my dietary requirements. She listened and gave me the support I needed. She is also great asset to Melia. Thank you both Oscar and Sandra for making my stay just incredible
Stayed 7 nights in Oct 2025

8/10 Good

Cody Alan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My wife and I have stayed here several times. This is the first time we brought our kids. They are age 9 and 4 and they had a blast. We are from Missouri. Everything is so easy and relaxing at Melia in Cozumel. Rosa, Sandra, and Jorge are excellent. Everyone is great at the resort these were just a few i personally remember by first name.
Stayed 5 nights in Oct 2025

10/10 Excellent

Courtney

Stayed 4 nights in Oct 2025

2/10 Terrible

Heather, Phoenix

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Two weeks before visiting, we received a questionnaire asking about why we were coming there. Did we need assistance with transportation to and from the airport? Was it a special occasion. What was our favorite beverage and food? filled out the questionnaire and absolutely no response. When we got to the airport, absolutely no response from the hotel again decided to take a cab and after check-in sent an email to the address that the questionnaire came from. Their response was we don’t respond to the questionnaire and that it is just a formality prior to arrival. There was no hotel supplied transportation. Everything needed to be done via a taxi The food was mediocre similar to a high school cafeteria. Every time it rained it flooded the dining area to the point where they had to section off parts of the dining room because it was literally pouring from the ceiling. The floor was tile they had squeegees. Had to be careful where we walked because they could not contain the water problem. The “bar“ in the bedroom consisted of six sodas, and two cans of beer. Our room was covered in mold in the ceiling behind the TV behind the bed and it was inundated with mosquitoes. They actually had to come and turn the hot water on in our room when we first arrived. The bathtub out on the patio had no hot water. There were no supplied activities without having to pay extra making the only thing available via the “all-inclusive” was to hang out in the pool and drink. Horrible experience.
Patio covered in mold
Patio railing covered in mold
Tv with mold all over the back of it
Patio ceiling
Stayed 4 nights in Sep 2025

2/10 Terrible

oded

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Senior citizen friendly. Low to no stress. Not a night club but serene and safe and perfect if you are not about the twirking party life.
Stayed 5 nights in Sep 2025

4/10 Poor

DANIEL, Doral

Stayed 3 nights in Sep 2025

6/10 Okay

Melisa

Stayed 8 nights in Sep 2025

8/10 Good

Luis

Stayed 4 nights in Sep 2025

10/10 Excellent

Cameron

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this stay for a joint bachelor/bachelorette trip! It was a beautiful stay with very clean rooms. The only complaint I have is the staff seemed pretty non-existent & I wish the buffet had some more options especially for breakfast dining. Regardless, the resort is pretty well kept up, dinner spots were delicious & the drinks were great!
Stayed 4 nights in Jul 2025

10/10 Excellent

Julie Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very clean, relaxing, awesom staff. Food in the buffet could have been better, so could the margaritas. We plan on visiting again!
Stayed 5 nights in Aug 2025

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to go back. Staff was great and always helpful. Facilities were nice and always clean. Loved Manuel always helpful and surprised my husband with a birthday cake and balloons in our room.
Stayed 9 nights in Aug 2025

10/10 Excellent

Carlos Eduardo

Stayed 4 nights in Jul 2025

10/10 Excellent

norma

Liked: Cleanliness, staff & service, amenities
Cleaning. The food flavors, nice staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Miguel De Jesus Alba

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Robert

Stayed 8 nights in Aug 2025

6/10 Okay

kim

Disliked: Cleanliness, room comfort

Mildew, poor air conditioning and service

The resort had good amenities for families, including 3 restaurants, kids pool and adult only pool, bars, indoor and outdoor activities, etc. we went as a couple for a week in August 2025 and we were disappointed to learn that one restaurant was not operating due to mosquitoes. This limited us to the main buffet restaurant and a restaurant where we could eat max 3 times during our stay and had to reserve specific evenings ahead for the week. The main buffet restaurant had poor climate control and was very hot during breakfast, lunch and dinner. Guests were looking for the coolest spots to sit, but the overall temperature was hot and sticky with loud fans trying to cool the place since the air conditioning was ineffective. The main concern was the smell in the rooms. A mixture of strong mildew and industrial cleaning products, which was unpleasant. The bedding felt damp and our clothes were also damp throughout our stay and smelled terrible upon return home. Nothing we have experienced before. The service overall was average with a few very friendly and helpful members of staff and a few most unfriendly and unhelpful - a mixed standard almost confusing they worked at the same resort. We made the most of our week by heading to the south part of the island where the beach was stunning and the waters were clear, which fortunately made for an enjoyable break.
Stayed 7 nights in Aug 2025

10/10 Excellent

charles, Sherrills Ford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. All the amenities we needed as a family. Will go back.
Stayed 7 nights in Jul 2025